The spa and the staff at the spa were incredible. The staff at the restaurants were always friendly, funny and willing to do anything to ensure that you are happy with your drinks and food. Even the security staff walking the grounds were friendly. Great getaway, highly recommend it.

Stayed in September 2022

I didn’t like the cleanliness. Our shower was dirty. A little scrub inside the shower to just remove the stubborn dirt (those stains can really be removed if one scrubs). For a 4 star hotel I really was not impressed by this. Room fragrance/diffusers/spray would also be good to keep the luxurious rooms smelling like luxury. Extra umbrellas by the pool side would also be nice. It was hot and there wasn’t enough. Overall it was a beautiful stay. Beautiful staff.

I liked seeing the animals around. The food was great, both dinner and breakfast. The location is excellent 👌 quiet and great for relaxing.

Stayed in August 2022

A working jacuzzi as well as the inside pool would have been great!

SPA - Lovely ladies who had good hands for a body and feet treatment

Stayed in August 2022

Great staff

Stayed in August 2022

Room was not vacuumed once whilst we were there and there are carpets! One of the plugs was not working and fridge was not working. Fridge was remedied. DSTV did not work. The TV electrical chord had been extended and just wrapped in a plastic bag which had come apart. In a thatched building with wooden furniture this is dangerous. This was reported.

Breakfast

Stayed in August 2022

The quietness next to the river.

I asked for twin beds, but recieved a double bed. Only one wine glass, the refregirator was full of water. No ashtray. Breakfast super!!! The spa - neck, shoulders and back - worth the price. Sadness of the warm water swimming pool that was out of order.

Stayed in August 2022

Spa was a top notch, actually 2 things that were good, Spa and the warm Bed, The rooms were not as seen on internet, I think Carpet needs the wash, overall the staff we very friendly, the food was not as expected, paying R380 for Supper but not up to standard, sorry I was dissappointed.

Spa was a top notch, actually 2 things that were good, Spa and the warm Bed, The rooms were not as seen on internet, I think Carpet needs the wash, overall the staff we very friendly, the food was not as expected, paying R380 for Supper but not up to standard, sorry I was dissappointed.

Stayed in July 2022

The Staring from the restaurant staff. You wonder if there is something you are doing wrong. Twice the order was a bit mixed up and if you tell them they seem a bit hesitant and low key blames you. A bit of training could help.

The facilities are top notch. It is just that in the restaurant it tends to be a bit awkward as the staff really stare and you have to wonder if there is something you are doing wrong, otherwise everything is excellent. I will definitely refer friends to this gem.

Stayed in July 2022

My bed was not so comfortable, but was attended to immediately I brought it to Management's attention

The food was exceptionally good The staff are friendly, respectful and very warm The Spar Manager Taniella was wonderful and the lady who did my massage was 200%

Stayed in July 2022

Great management, ausome venue, lots of fun things to do.

Stayed in July 2022

No wifi

The staff were incredible. Friendly and helpful.

Stayed in July 2022

Non...it was only in winter when most of the trees had shaded their leaves

The facilities, the setting and tranquility

Stayed in July 2022

They failed to switch on our room geyser , water was cold Air conditioner was not functioning Phone not functioning On our arrival we found maintenance team working inside the room

The staff were welcoming Food was delicious Spa treatment was awesome

Stayed in July 2022

Nothing

The staff, room, tranquility and breakfast

Stayed in July 2022

N/A

Reception, room, service, spa, stay and breakfast were all great. Staff are very friendly, welcoming and willing to assist with anything. Special request on breakfast was accommodated with a smile.

Stayed in July 2022

The airconditioner didnt work.

The Spa treatment was excellent. The service was great. The hospitality was amazing.

Stayed in June 2022

Front of house staff not very friendly, sent to wrong room on arrival. Rude maintenance staff on arrival but despite initial impressions, stay was wonderful.

Amazing venue. Beautiful setting Fantastic waiting staff - went extra mile. Great buffet - food fantastic Spa was wonderful. Overall a very restful stay

Stayed in June 2022

The wifi wasn't working, so the TV didn't work. And the heated pool and jacuzzi wasn't working.

The lodge is beautiful and the surroundings are amazing. The spa treatments were amazing and the ladies are friendly. Will definitely go back

Stayed in June 2022

The water in the bathroom wasn't that hot.

The place is very nice, didn't get to explore that much since it was chilly but it was beautiful. I went for a massage and it was amazing, got a complimentary cake and champagne after the massage. It was awesome.

Stayed in June 2022

Some restaurant dishes felt sub par to other finer levels of quality at the resort.

Location is lovely.

Stayed in April 2022

My bathroom was smelling, I had the worst sleep ever and regretted my booking. I was promised a complimentary stay but nobody ever contacted me.

Stayed in April 2022

telephone in the room was not working

friendly staff that gave exceptional service

Stayed in May 2022

the room we stayed in had a hanging light, the door handle was not fixed well and the breakfast was fair

The staff were friendly and very accommodating, great spa

Stayed in April 2022

The view and the pool very clean 👌

Breakfast was great it is a nice place very clean Staff very friendly.

Stayed in March 2022

In the restaurant very few waiters to help and they were not knoweable regarding the menu. No coffee pods for coffee machine

The facilities are amazing and check in staff were very friendly

Stayed in April 2022