it’s a functional museum at the highest level of art and history.

The staff was exceptionally nice. Everybody knew my name after my first 10 minutes in the hotel. I had two guided tours of all of the private sections of the hotel, including the presidential suite or better known as the bedroom of the prince and princess. They like to call it a home instead of a hotel, and they want you to think of them as family instead of staff. Job well done people!

Stayed in March 2023

Nothing really it was all that I’d hoped for.

wonderful location within walking distance of all the major sights.

Stayed in February 2023

Bathroom amenities from soap,shampoo, slippers were of a 3 or 4 star quality. Breakfast didn t exceed my expectationl. It was of a normal quality with a lack of variety.

Free upgrade to a newly renovated and bigger room Magnificent imperial interior design with fancy marble and wood materials. Beautiful palace with history and luxurious facility

Stayed in March 2023

I am still waiting 4 weeks later for my blocked money to be returned to me .. after paying the bill .. nearly 1,900 usd

Stayed in January 2023

good breakfast , great service

Stayed in December 2022

nothing

all

Stayed in February 2023

The doors to the corridor need to be updated. You can fit an entire hand between the door and the floor. So in terms of privacy... there isn't much. But it sort of goes hand in had with the old school style of the hotel.

The breakfast was excellent, the location was fantastic, the hotel oozes old world charm. We received an upgrade and were in a beautiful suite, with a separate seating area and a dividing wall. A bit rickety in places, but I am not sure I would want it to all be sleek and super duper. It is more personal and feels like a home from home, much better than the corporate impersonal hotels that one can come across.

Stayed in February 2023

At a place like this, everything is obviously very expensive so the extra costs add up very quickly!

We had the most amazing stay at this luxurious hotel. Our palatial room and the hotel itself were opulent and sumptuous. The decor / furniture were stunning. Our room was spacious, comfortable & clean, and had a balcony overlooking the city. We felt like royalty! The staff were exceptional - very helpful, genuinely welcoming & friendly and very bright. The food was fantastic, and the hotel has a lot of amenities (gym, pool / sauna, concierge) to make your stay comfortable. The location is very central (5 min walk to Opera House, 15 min walk to Hofburg Palace and surrounding museums) & convenient. We can’t wait to come back again!

Stayed in February 2023

leaving

everything!!!!!!!!!!!!!!!!!! it was the most amaying hotel i have EVER stayed in, in my life of traveling for more than 50 years

Stayed in February 2023

Breakfast service was not perfect but generally fine

Beautiful hotel Very good size bedroom Very nice breakfast Very clean Beautifully decorated for Christmas Staff nice and helpful Good location

Stayed in November 2022

Amenities

Audience, Staff

Stayed in February 2023

None

Friendly staff

Stayed in February 2023

Excellent bar and breakfast

Stayed in January 2023

I would have liked more options on the television as I am only English speaking. A smart Television would be great with Netflix etc. Alternatively the option to Chromecast to the current television. The bike in the gym wasn't functioning. Doorman extremely friendly and helpful. Reception staff could be more welcoming when passing.

Breakfast I felt a little expensive so I didn't order it. Location was outstanding. Very quiet room. Beds so comfortable. Room Service excellent.

Stayed in January 2023

the bedrooms were cold and we had to ask for an extra heater. for the rest everything was very nice

our hair straightener got stolen from the bedroom and the manager was so concerned that they bought us one (same expensive brand), they have apologised 1000 times plus they gave us a chofer for free beck to the airport. we appreciate this plus they kick out the person who took care of the bedroom

Stayed in January 2023

The hotel is exquisite. It is beautiful, the staff are really friendly. The buffet breakfast in the morning is delicious and you feel like you’re staying in a palace!

Stayed in December 2022

We didn’t like having to make reservation in the hotel bar. We like to have hotel facilities for residents, and not to have to reserve a place to have a drink.

The bed was very comfortable. The room was very quiet even on New Year’s Eve.Breakfast was good.

Stayed in January 2023

it was a little cold in the room and the air system was not the newest/best.

the location was perfect and the rich history of the building was very interesting.

Stayed in December 2022

nothing to dislike

staff, luxury, location

Stayed in December 2022

nothing

luxurious and clean

Stayed in December 2022

Tables in the cafe are a bit small for dinner

A grand old historic hotel fully modernised and beautifully maintained with excellent staff standards

Stayed in December 2022

Tea/coffee facilities in room would be nice.

Hotel tour, location, cafe and bar were great. Such a lovely building and rooms.

Stayed in November 2022

everything

Stayed in November 2022

Breakfast is excellent very varied and excellent quality

Stayed in November 2022

nothing

everything

Stayed in November 2022