62 Abbott Street, 4870 Cairns, Australia
#42 of 116 Holiday rentals in Cairns
Guests' ChoiceBased on 699 hotel reviews
8.3Cleanliness
8.7
Comfort
8.7
Location
9.6
Facilities
8.3
Staff
9.0
Value for money
8.5
Free WiFi
6.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 May 2024
Anna
Australianoise from pool
location, pool
Stayed in May 2024
Reviewed: 14 May 2024
Giuseppe
AustraliaExcellent accommodation and location
Stayed in May 2024
Reviewed: 14 May 2024
Carol
AustraliaSome dirty air vents in bathroom/laundry.
Excellent location, spacious room, had everything I required.
Stayed in May 2024
Reviewed: 14 May 2024
James
AustraliaLighting is very poor, especially in bathroom. You need to constantly adjust water temp while showering. Cleanliness was ok, could be improved on. Little to no wifi, phone service terrible. No daily housekeeping service. Overall the rooms need a freshen up.
Location is Central. Hotel has secure carpark and entries are locked after hours. Quiet. Small kitchen for self catering. Rooms are generous size.
Stayed in May 2024
Reviewed: 11 May 2024
Federico
ItalyThe room was facing the internal garden with the pool and that made me feel like I didn't have much privacy sometimes.
Finding a place in Cairns last minute was very hard, but I was quite satisfied with Il Palazzo apartments. The staff was very kind and helpful, I really appreciated that. The apartment was nice, probably a bit old, but it did the job. The pool was very nice too. The location is definitely the strength of this apartment along with staff and customer service.
Stayed in April 2024
Reviewed: 21 April 2024
John
AustraliaThe lift out of order. No internet.
The location
Stayed in April 2024
Reviewed: 10 April 2024
Anjali
AustraliaWe went in March and the first room we were given was very moudly and the smell was overpowering. We called up and requested for a new room and the second one was a little better because it was just sprayed. However it still had a moudly smell the next day. This is due to their carpets in the area rather.
The location was fantastic given how central the accommodation was. We also liked that our room was spacious. The staff were accommodating and changed our room after check-in after hours due to the moudly smell.
Stayed in March 2024
Reviewed: 5 April 2024
Denelle
Australiarooms were a good size and clean with everything we needed in the room. couch was not very comfortable to sit and watch a movie but short rests was ok, the bed wasn't very comfortable, pillows were great though. Hotel is a bit dated and in need of some TLC and upgrading.
location was great so close to everything. staff were amazing, accomodating, friendly, helpful.
Stayed in April 2024
Reviewed: 31 March 2024
Ian
AustraliaOlder building
Location
Stayed in March 2024
Reviewed: 6 February 2024
Patrick
AustraliaNothing not to like. The bonus of the upgrade was great. We have stayed at the property on a few other occasions and some of the rooms or a little dated.
We were upgraded to a 'luxury room' which was excellent. Room was very well appointed, spacious and very comfortable. The location of the property is great, next to the night markets and one street back from the esplanade in Cairns. Easy walking distance to everything. Secure under cover car parking.
Stayed in December 2023
Reviewed: 4 February 2024
Tina
AustraliaRoadside view BUT that said we were booked poolside but arrived early and made the choice to change it due to our room not being ready. That was good of the staff to allow us to check in early.
Location. Facilities.
Stayed in February 2024
Reviewed: 28 January 2024
Eileen
United StatesA bit dated.
Great location
Stayed in January 2024
Reviewed: 27 January 2024
Kiwat
AustraliaBetter instruction on where the key was left for after hours arrival. The email instructions I received was not the correct instructions when speaking to the after hour staff. Very disappointed to get to third floor when and the key was in the locked PO Box downstairs and have to go back and forth. The box was left opened and we did not need any combination to open. The lift was also very slow and needs maintenance big time as it takes ages to go up and coming down. My first impression was that the lift is stuck and that put me in a panic mode.
That the location was great.
Stayed in January 2024
Reviewed: 26 January 2024
Paul
Papua New GuineaNot much. No housekeeping unless you book for 7 days but one can renew tea coffee supplies at reception
Central location. Friendly staff. Nice apartment, good layout.
Stayed in January 2024
Reviewed: 25 January 2024
Gaelyn
AustraliaWe couldn’t have a hot shower because the smoke alarms are so sensitive, and it sounded as though the bill for the fire department call out would be for the guests account!
Central location . Comfortable bed and a large spacious unit!
Stayed in January 2024
Reviewed: 24 January 2024
Jenni
AustraliaThicker curtains in lounge would be good to stop glare coming in while watching tv
Great location and spacious, clean unit
Stayed in January 2024
Reviewed: 17 January 2024
Barbara
AustraliaMinor problems with shower adjustment and pressure and toilet cistern noisy if button not fully pressed down. Units could do with a refresh but overall very satisfied with our stay
Location was fantastic, walking distance for Esplanade, markets, restaurants and galleries. Just parked the car on arrival and it stayed there til we left. Helpful & welcoming reception on arrival and terrific secure parking. Got a great deal too considering in school holiday period
Stayed in January 2024
Reviewed: 2 January 2024
Philip
Papua New GuineaThe lift is really slow but the staff mentioned that they have a plan to change the lift soon.
The apartment is self contained with a fully equipped kitchen, bathroom, laundry machine and dryer. The Cairns night market on Abbott Street is next to the apartment.
Stayed in December 2023
Reviewed: 24 December 2023
Juho
AustraliaNothing
Location was super good and was nice in general
Stayed in December 2023
Reviewed: 24 December 2023
Carole
AustraliaNothing not to like Sure there were a few leaves around but a cyclone and heavy rain had just blasted through. The bbq could have been cleaned.
Location and staff were great! Apartment was very comfortable and well presented.
Stayed in December 2023
Reviewed: 23 December 2023
Deborah
AustraliaVery kind responsive staff
Stayed in December 2023
Reviewed: 15 December 2023
Marivel
AustraliaCigarette butts outside verandah, not cleared and cleaned ready for next guests.
Excellent location!
Stayed in November 2023
Reviewed: 2 December 2023
John
AustraliaSitting on the balcony with a coldie watching the world go by. Unit was well equipped good sized fridge, basically everything we required. Close to Night Markets and many good restaurants.
Stayed in December 2023
Reviewed: 26 November 2023
Daniel
AustraliaTo many permanent residents
Location and pool
Stayed in October 2023
Guimarães, Portugal
Bojnice, Slovakia
Favignana, Italy
Cruz de Huanacaxtle, Mexico
Funchal, Portugal
Taoyuan, Taiwan
Rome, Italy
Tamaimo, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content