Buffett was basic, not enough fresh vegetables, those on offer were frozen reheated

location great, helpful staff

Stayed in February 2024

Ants in the bathroom.

Great pool for kids! Access to SeaWorld theme park via the back of the park which is nice and handy. Saves having to wait in line at the front of the park.

Stayed in February 2024

Resort is a good 15 minute walk to sea world.

We stayed at bay wing . The rooms were small but comfortable. swimming area for kids was good and had plenty of activities for kids. The food and beverage manger and shoreline restaurant manager and the concierge and the front desk were very accommodating and helpful.

Stayed in February 2024

I don’t like that the seashore restaurant does not operate during the week

Stayed in February 2024

Great place to stay definitely be bringing my family back

Stayed in February 2024

The resort was very busy so there was a lot of time spent waiting in ques for breakfast, to get drinks and checking. This was not relayed to us when we were checking in. It put a bit of a damper on the holiday.

Stayed in November 2023

Parking at the resort is terrible; not enough spaces for the number of guests. You have to find a park on the street and walk! Also, the room air conditioner is loud and makes sleeping difficult.

Perfect stay for families visiting the theme parks. Buffet breakfast was great; lots of options!!

Stayed in February 2024

Very damp rooms

Location

Stayed in February 2024

One Staff in particular did not treat us as guests but as objects to be bullied around. I think that person is mismatched to his calling.

The Water falls Cafe was very good for breakfast, which was Value for the Money

Stayed in February 2024

There was no freezer in the fridge in the room. We dined at the Pizza Restaurant and were overcharged and we were told we would get $25 credited to our Room by the manager but it never occurred.

The children loved the pool area and water park. The pool surrounds are great for watching the children in the pool.

Stayed in February 2024

Bella at Reception was exceptional.

Stayed in February 2024

NA

It was great!

Stayed in December 2023

The rooms are starting to look tired/outdated and the beds weren't all that comfy and were small.

A brilliant resort with some great facilities. We loved the pool and water park, friendly staff, buffet breakfast. So much fun for families and the gardens were immaculate. It was so quiet in the room at night which is a huge bonus for us!

Stayed in February 2024

Bathroom and kitchenette could be updated.

Pool and kids water play area were great. Access to SeaWorld was easy. Very well maintained gardens.

Stayed in February 2024

No

Good service

Stayed in February 2024

Buffet too expensive and food not good

Good location

Stayed in February 2024

Shared areas could have been a little cleaner.

Staff were excellent. Easy check-in and check-out. No dramas.

Stayed in February 2024

Service and location

Stayed in February 2024

Water slides

Location and convenience

Stayed in February 2024

It would be great if the onsite restaurants offered a bit more variety. Most have fried food/chips/burgers/pizza which is very similar to the food served in the parks so by the end of each day we were feeling pretty yuck and looking for some healthier options. The Japanese restaurant was booked out and Hubby and I couldn’t justify the price of the Buffet Dinner as we don’t eat seafood. It would also be great if all of the onsite restaurants offered room service not just a couple of items from the Lobby Bar.

The theme park package including unlimited theme park entry and buffet breakfast was excellent value. Aside from a slightly outdated bathroom will dull lighting our room was excellent. It was well cleaned with plenty of space for the 3 of us and I found the beds to be really comfortable. We had wonderful views overlooking the water and were literally steps to the splash park meaning hubby and I could enjoy a drink on our patio while our daughter played in view. We loved that we could come and go as we pleased to SeaWorld via the private resort entry in the Gift Shop. Our dinner from Melrose Italian on night 1 was delicious and ready in under 10 minutes.

Stayed in February 2024

The spa was barely warm and closed at 7pm which is quite disappointing because it would be nice to relax in the spa after dinner. It could be advertised that no lifeguard will be on shift after 7 instead of closing the pool so early. If would be better if you could call the restaurants from the room phone and then come pick it up when it’s ready instead of having to walk and wait for it. The construction right outside our window was quite frustrating in the morning but it is what it is.

You got a 2 day theme park pass included. It was a short drive away from surfers centre and sea world.

Stayed in February 2024

We had two toddlers and there was no bowls or plates or anything to put any food on sorta made it hard for us I thought it was quite expensive, just expected a little more for the money we paid and they didn’t have a broom or anything to tidy the floor up just a couple more things wasn’t the bestest but was a good location!

Stayed in February 2024

The property needs an overhaul it hasn’t been maintained - dirty and stale.

So convenient to Sea World especially with younger children being able to easily go back to the room

Stayed in February 2024

Didn't like the fact that the mono rail into Seaworld is no longer operational and you have to walk down ramps to get into the park and the only way back to the resort from the front gate is to walk. This is ok if you are fit and healthy but those with mobility issues or small children will find it challenging.

I liked the fact that during the extreme weather the choice of restaurants was such that you really didn't need to leave the resort. Great place for families to stay.

Stayed in January 2024

It's bit far from the city centre and if you don't have a vehicle , commuting may be expensive with rideshare and time consuming if you choose public transport.

We took the room plus 3 theme parks tickets. The unlimited access to sea world was the best part as we could go there within minutes when we feel like going. Rooms were clean and housekeeping was great. We tried food from shoreline restaurent, melrose and the lobby. Prices were reasonable and food was ok. (We love spicy food with lots of flavors. But the food here was mostly western food items which are usually blunt. So can't blame on that ).

Stayed in January 2024