Didn't like the fact that the mono rail into Seaworld is no longer operational and you have to walk down ramps to get into the park and the only way back to the resort from the front gate is to walk. This is ok if you are fit and healthy but those with mobility issues or small children will find it challenging.

I liked the fact that during the extreme weather the choice of restaurants was such that you really didn't need to leave the resort. Great place for families to stay.

Stayed in January 2024

It's bit far from the city centre and if you don't have a vehicle , commuting may be expensive with rideshare and time consuming if you choose public transport.

We took the room plus 3 theme parks tickets. The unlimited access to sea world was the best part as we could go there within minutes when we feel like going. Rooms were clean and housekeeping was great. We tried food from shoreline restaurent, melrose and the lobby. Prices were reasonable and food was ok. (We love spicy food with lots of flavors. But the food here was mostly western food items which are usually blunt. So can't blame on that ).

Stayed in January 2024

Over priced in comparison to other accomodation we ve used Breakfast not included cost to purchase way too expensive cheaper to go to a local cafe with better coffee and SeaWorld admission not included

The pool The Italian restaurant The bar and staff

Stayed in January 2024

A handful of staff just seemed like they hated their jobs and weren’t very friendly. Facilities are pretty tired but had everything we needed.

A good resort. Great location and very convenient when visiting the theme parks. The pool is great for little kids.

Stayed in January 2024

First room we were given wasn’t too good the ceiling had mould, we went straight up to reception and our room was changed immediately without fuss

Breakfast and all the food we tried at each restaurant was delicious, and all the staff polite and attentive

Stayed in January 2024

Was quite expensive during school holidays and would recommend bringing your own pillow if you can.

Great resort for families with kids. Was heaps of fun for my daughter who is 1 and her 4 cousins who range up to 9.

Stayed in January 2024

You could see it was pretty old might need abit of a Reno

The location to the festival we attended

Stayed in January 2024

1. Price of stay is a little high compared to other resorts. 2. Complimentary bottled water should be provided daily. This is pretty standard with many hotels. Paying high amounts of money for water bottles for the family from the resort is not ideal. Best to bring bottles of water with you.

Location to sea world Theme park package was amazing Deluxe Rooms are nice, large and renovated Staff are friendly and very helpful Pool and facilities are great Kids absolutely loved it

Stayed in January 2024

Location

Room was not clean. Power points did not work. Tiles in bath/shower had traces of mould.

Stayed in December 2023

Service was non-existent. Staff were a mix of pleasant to indifferent to down right rude. There was a lovey guy and bellhop on check in. All down hill from there.

Facilities were good. Cleaning of room was amazing.

Stayed in January 2024

Possibly a little over priced but it’s what I expected.

The facilities and of course the location

Stayed in January 2024

The water park for the kids was great and the restaurants in the resort were good.

Stayed in January 2024

Parking and checkin and restaurant bookings tricky

The access to SeaWorld and theme parks

Stayed in January 2024

We found it unusual that there is was no complementary water in our rooms, considering the money we spent you would think there would be bottles of drinking water. this is a standard now in many hotels and resorts.

Great hotel for families with kids. good restaurant's. Very convenient to walk straight into sea world theme park.

Stayed in January 2024

Milk wasn’t replenished in room Drink glasses left and not taken away Free wine was red and I like white Splash park water slides should face seating area to keep and eye on kids

Breakfast buffet, pool and splash park

Stayed in January 2024

I didn’t like when i asked breakfast prices at front desk regarding my 5 year old grandson and was told 15 dollars was charged 25 the child ate two pancakes and a cup of juice. PRICING should be clear i would have eaten somewhere less expensive.Also the breakfast area was soo hot no aircon on was seated towards the back had to carry tiny cups of juices you spill half of on the way back think if you set up juice and water stations on the other side of the restaurant it would make for less spill every other large resort has this along with the coffee machines. For the prices charged a few small changes it could be great all round. The staff were great helpful happy smiling and welcoming. Thanks to everyone there my grandson was spoilt rotten. KIND REGARDS TO ALL

I liked the family atmosphere the pools and play equipment for our grandson. Loved the educational animal shows he learnt a lot enjoyed his time in the park

Stayed in December 2023

The room service weren’t they clean when we went back to room

Breakfast was ok just alittle basic It was catered more for kids . I thought they’ll have mushrooms Maybe more salmon and and eggs options to order like eggs Benedict

Stayed in January 2024

western buffet breakfast was not so great... very limited variety, everyday literally same breakfast. They should put some Asian options too There is not a single soup option in the food menu for lunch etc,, all western options only. But they do have an expensive Japanese diner, never tried There is not a single shop around or outside the resort...so you are pretty much stuck with whatever is in the resort

Literally everything was good, well managed ,,great service

Stayed in January 2024

N/A

Close to gold coast

Stayed in December 2023

Close to attraction

Stayed in January 2024

Very expensive for pretty old facilities. Small room for family.

The kids loved the pool access from the room.

Stayed in January 2024

Breakfast and Dinner with the kids

Stayed in January 2024

Leftover dirty dishes outside rooms for a longer period

Music party for Kids

Stayed in December 2023

poolside drink service didn’t seem to occur which is difficult when watching young children

pool and kids area clean staff location overall look buffet

Stayed in January 2024

The eateries there were too expensive considering the amount of money we paid for our 5 night stay, and the food was average. For example , a coffee and hot chocolate costed $11. Food was overpriced by a lot. We paid $3,600 for 5nights to stay there, we could at least get free laundry and free complimentary tickets for 3 consecutive days OR free breakfast or free dinner OR even better , cut down on the food prices.

The Waterpark was fun for the kids and it was very handy being on the 1st level , easy access to the pool.

Stayed in January 2024