Service was non-existent. Staff were a mix of pleasant to indifferent to down right rude. There was a lovey guy and bellhop on check in. All down hill from there.

Facilities were good. Cleaning of room was amazing.

Stayed in January 2024

Possibly a little over priced but it’s what I expected.

The facilities and of course the location

Stayed in January 2024

The water park for the kids was great and the restaurants in the resort were good.

Stayed in January 2024

Parking and checkin and restaurant bookings tricky

The access to SeaWorld and theme parks

Stayed in January 2024

We found it unusual that there is was no complementary water in our rooms, considering the money we spent you would think there would be bottles of drinking water. this is a standard now in many hotels and resorts.

Great hotel for families with kids. good restaurant's. Very convenient to walk straight into sea world theme park.

Stayed in January 2024

Milk wasn’t replenished in room Drink glasses left and not taken away Free wine was red and I like white Splash park water slides should face seating area to keep and eye on kids

Breakfast buffet, pool and splash park

Stayed in January 2024

I didn’t like when i asked breakfast prices at front desk regarding my 5 year old grandson and was told 15 dollars was charged 25 the child ate two pancakes and a cup of juice. PRICING should be clear i would have eaten somewhere less expensive.Also the breakfast area was soo hot no aircon on was seated towards the back had to carry tiny cups of juices you spill half of on the way back think if you set up juice and water stations on the other side of the restaurant it would make for less spill every other large resort has this along with the coffee machines. For the prices charged a few small changes it could be great all round. The staff were great helpful happy smiling and welcoming. Thanks to everyone there my grandson was spoilt rotten. KIND REGARDS TO ALL

I liked the family atmosphere the pools and play equipment for our grandson. Loved the educational animal shows he learnt a lot enjoyed his time in the park

Stayed in December 2023

The room service weren’t they clean when we went back to room

Breakfast was ok just alittle basic It was catered more for kids . I thought they’ll have mushrooms Maybe more salmon and and eggs options to order like eggs Benedict

Stayed in January 2024

western buffet breakfast was not so great... very limited variety, everyday literally same breakfast. They should put some Asian options too There is not a single soup option in the food menu for lunch etc,, all western options only. But they do have an expensive Japanese diner, never tried There is not a single shop around or outside the resort...so you are pretty much stuck with whatever is in the resort

Literally everything was good, well managed ,,great service

Stayed in January 2024

N/A

Close to gold coast

Stayed in December 2023

Close to attraction

Stayed in January 2024

Very expensive for pretty old facilities. Small room for family.

The kids loved the pool access from the room.

Stayed in January 2024

Breakfast and Dinner with the kids

Stayed in January 2024

Leftover dirty dishes outside rooms for a longer period

Music party for Kids

Stayed in December 2023

poolside drink service didn’t seem to occur which is difficult when watching young children

pool and kids area clean staff location overall look buffet

Stayed in January 2024

The eateries there were too expensive considering the amount of money we paid for our 5 night stay, and the food was average. For example , a coffee and hot chocolate costed $11. Food was overpriced by a lot. We paid $3,600 for 5nights to stay there, we could at least get free laundry and free complimentary tickets for 3 consecutive days OR free breakfast or free dinner OR even better , cut down on the food prices.

The Waterpark was fun for the kids and it was very handy being on the 1st level , easy access to the pool.

Stayed in January 2024

Basic room, overpriced, A/C not able to keep up

Great location

Stayed in January 2024

Nothing

Everything was great

Stayed in January 2024

It was very near the loading & unloading area so was noisy first thing in the morning

Very clean , location could have been better

Stayed in January 2024

Room is outdated Very basic No microwave can request one for additional $10 a night Took 1 day for reception to provide request for microwave and 3 phone calls to reception with a not so friendly receptionist finally got microwave sent to room Broken fridge compartments Kettle not working Fridge too small

Facilities for kids Easy shortcut to seaworld Day passes included with booking Staff friendly

Stayed in January 2024

no showers next to the swimming pool

Water play area, restaurants.

Stayed in January 2024

A little bit out of the way

Clean, modern, comfortable hotel, with discount access to Sea World

Stayed in January 2024

Perfect for the family, very friendly staff.

Stayed in January 2024

could have been some more entertainment on christmas day and in general for kids.

buffet breakfast, and pool

Stayed in December 2023

You could hear other guests very easily. Not soundproof at all. Some things in the bathroom weren’t cleaned very well - for example around the tap handles, tiles in shower and the toilet flush but overall generally ok

Great location and great that the theme parks are included in our accomodation

Stayed in January 2024