17 Abbott Street, 4870 Cairns, Australia
#27 of 73 hotels in Cairns
Guests' ChoiceBased on 1178 hotel reviews
8.0Cleanliness
8.6
Comfort
8.7
Location
9.2
Facilities
8.1
Staff
8.8
Value for money
7.5
Free WiFi
7.8
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End of dialog contentReviewed: 29 April 2024
David
AustraliaDecking at the pool….location that gets so much rain and moisture makes for a very slippy surface
Location and facilities
Stayed in April 2024
Reviewed: 24 April 2024
Pauline
United KingdomBeautiful hotel. Impressive entrance. Staff were really helpful and polite.
Stayed in April 2024
Reviewed: 19 April 2024
Paul
AustraliaOld decor dilapidated furnishings
Location
Stayed in April 2024
Reviewed: 15 April 2024
Fran
AustraliaNothing
Everything! Location was perfect! Easy checkin! Rooms were spacious! Breakfast was incredible! Staff were very helpful
Stayed in April 2024
Reviewed: 12 April 2024
Corey
AustraliaThe packet of chips I got from the minibar was close to expiry date and you could tell. Also the romm seemed musty like that room hadn't been used in a while
Beds were great and location
Stayed in April 2024
Reviewed: 10 April 2024
Lisa
AustraliaI didn't feel the hot meals in the buffet breakfast were up to scratch with the cost of $39. The hotel is a little run down, the rooms need to be updated. Unfortunately I don't think it was worth the money
The restaurant meals for dinner were perfect, very nice indeed, and the staff were excellent
Stayed in April 2024
Reviewed: 7 April 2024
Stacey
Australiamini bar. especially refilled water did not taste good and seems unhygienic. The Tv was small and had limited channels.
breakfast, pool, gym and the room with view
Stayed in April 2024
Reviewed: 6 April 2024
Carolyn
AustraliaIt does require a little maintenance and the room smelled very musty which took a couple of days to air out.
Great location, good staff, awesome service
Stayed in April 2024
Reviewed: 3 April 2024
Bernie
AustraliaI was very happy with everything
Very good buffet and couldn’t be faulted
Stayed in March 2024
Reviewed: 1 April 2024
D
AustraliaThe buffet breakfast did not have much choices and the options available were not replenished.
The hotel as a whole was great, great location and wonderful staff
Stayed in April 2024
Reviewed: 1 April 2024
Derek
AustraliaNothing to mention
Excellent location, very central and very clean facility
Stayed in January 2024
Reviewed: 1 April 2024
Paul
AustraliaBuilding and pool could do with maintenance.
Great location
Stayed in March 2024
Reviewed: 21 March 2024
Meaghan
AustraliaThink it was all good
Nice room, good food All good
Stayed in March 2024
Reviewed: 3 March 2024
Julie
AustraliaNot knowing how to get in late at night
Everything
Stayed in March 2024
Reviewed: 26 February 2024
Kati
AustraliaNo furniture on the beautiful balcony. So Sat on the floor or on a upright dinner table chair when I carried it outside. The smell of moisture or mildew in the room. Bathroom and room desperately need a facelift same with the pool and pool deck.
Location and view from the 14th floor over the marina. The Vie Spa. The size of the room and the bathroom. The buffet breakfast. Undercover parking.
Stayed in February 2024
Reviewed: 23 February 2024
Natasha
AustraliaLovely staff, clean room, great pool
Stayed in December 2023
Reviewed: 8 February 2024
Ds
AustraliaBedroom didn’t have enough bedside PowerPoints for both beds. Fridge Water bottles were not filled the second day. No laundry bags were in room .
Location
Stayed in February 2024
Reviewed: 5 February 2024
Brian
AustraliaDidn’t like that we had to pay an extra $20 per day for parking on top of room rate. Didn’t like that you had to order room service by scanning a code on your mobile phone - it wouldn’t work so we gave up! There was no phone in the room to dial for room service, as it was a newly renovated room, and I guess this is the new norm, but not all of us are that tech savvy.
We had a renovated room which was lovely. The location is excellent…close to everything. Breakfast is ample but a little expensive.
Stayed in February 2024
Reviewed: 4 February 2024
Naomi
AustraliaThe pillows they were so big would be nice if they had two flat pillows but very generous as they have four on the bed.
Lovely staff, very clean rooms, comfortable beds, lovely big towels had pleasant surprise when we came back and the beds were made and fresh towels. Nice views, great service very nice hotel. Good location.
Stayed in February 2024
Reviewed: 23 January 2024
Deana
AustraliaFriendly reception, happy to help. Comfy beds and central location
Stayed in January 2024
Reviewed: 15 January 2024
Stephen
AustraliaRooms were tired. Lacking small things like stationary. bathroom shower wouldn’t stay up on the rail.
Location
Stayed in January 2024
Reviewed: 14 January 2024
Kerin
AustraliaNo outdoor furniture on the balcony so that was disappointing also balcony railing very rusted. Also ordered toast for my room disappointed that I had to pay $9 for the room service costing $21 for 2 pieces of bread. The rooms also need an update. Faded carpet and some black marks on the ceiling. Also overhead bed light did not work on one side.
Comfortable bed and location. Staff very nice.
Stayed in January 2024
Reviewed: 14 January 2024
Julie
AustraliaStaff weren’t very helpful
Nice and clean. Rooms recently refurbished
Stayed in January 2024
Reviewed: 10 January 2024
Selleck
AustraliaPool had missing tiles and broken , my little girl cut her finger on one of them. Can see they are upgrading rooms so assuming pool is on the cards
Everthing as expected of a five star facility, perfect location
Stayed in January 2024
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