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Reviews of HI Hotels Imperial Resort - Ultra All Inclusive 4 stars

Sunny Beach, 8230 Sunny Beach, Bulgaria

#113 of 175 hotels in Sunny Beach

Guests' Choice

Review score

Based on 423 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    8.2

  • Facilities

    7.8

  • Staff

    7.9

  • Value for money

    7.9

  • Free WiFi

    6.5

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Showing 1 – 25

  • Reviewed: 13 May 2024

    7.0
    Disappointing 😞
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 14 nights
    • Submitted via mobile

    The changing rooms in the indoor pool area was disgusting and extremely slippery, they had overbooked so too many guests for amount of staff so long queues for drinks up to almost an hour and waiting for tables to sit for meals and no clean crockery , booked deluxe room which had terrible view and very noisy from construction work all day long plus brown stains on carpet in bedroom

    The food was excellent, lots of choice, lovely presented and good quality

    Stayed in May 2024

  • Reviewed: 3 January 2024

    9.0
    Superb hotel
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Side Sea View (2 Adults + 1 Child )
    • Stayed 5 nights
    • Submitted via mobile

    Everything was perfect

    Amazing stay. Rooms and food were excellent. The bartender was super friendly and wouldn’t hesitate to go back!

    Stayed in October 2023

  • Reviewed: 31 October 2023

    9.0
    Everything was good
    • Leisure trip
    • Group
    • Junior Suite (2 Adults + 2 Children)
    • Stayed 3 nights

    Just the wheater

    Everything was good. Room was clean, stuff was kind, there were so many types of food. Close to sea

    Stayed in September 2023

  • Reviewed: 14 October 2023

    7.0
    I rate it as average
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room (2 Adults + 1 Child )
    • Stayed 2 nights
    • Submitted via mobile

    Parking 25lvl per night, beach towels 20 lvl, our room was very very cold (we stayed on october) and we got flu, very tired workers in restaurant and at lobby bar.

    Good location, near beach, a big choice of food, big room

    Stayed in October 2023

  • Reviewed: 10 October 2023

    7.0
    It was ok. Good value for money
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Cocktails, maybe drinks in general. staff were a bit rude. Outside was a bit messy, but it was end of the season, so maybe understandable. Worst thing was, drinks and outdoor snacks in plastic cups and "plates". Cups were from cheap, thin plastic- very squishy.

    Good food, quite clean rooms, good location

    Stayed in October 2023

  • Reviewed: 9 October 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Side Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Staf was frendli Dhe fud was very good Everything was perfect

    Stayed in October 2023

  • Reviewed: 7 October 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Everything was good. Room was clean, stuff was kind, there were so many types of food, with different themes for everyday. It was close to seaside as well.

    Stayed in October 2023

  • Reviewed: 4 October 2023

    8.0
    Lovely holiday for a reasonable price.
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room (2 Adults + 2 Children)
    • Stayed 7 nights

    Lovely place with lot of tasty food and very friendly crew.

    Stayed in September 2023

  • Reviewed: 3 October 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Junior Suite (2 Adults + 2 Children)
    • Stayed 7 nights
    • Submitted via mobile

    Food was good

    Stayed in October 2023

  • Reviewed: 1 October 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Two-Bedroom Suite (4 Adults)
    • Stayed 2 nights

    I didn’t like family room , 2 rooms one with a broken door , other one with broken curtain , didn’t get our room cleaned on second day, food wasn’t great but depends what you like has plenty of choice but mostly wasn’t very hot

    The facilities are very good , with kids pool and park and swimming pools , spa is good , right on beach ,supermarket outside

    Stayed in September 2023

  • Reviewed: 29 September 2023

    8.0
    A nice place next to the beach.
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room with Side Sea View
    • Stayed 8 nights
    • Submitted via mobile

    Its very noisy in the diningroom, spesially in the 1th floor. Small poolarea outside, not much sunbeds. They must keep the "towelmafia" away.

    I got a big room with a big balcony with seawiev, kept very clean. Nice staff and good food.

    Stayed in September 2023

  • Reviewed: 28 September 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    The parking lot is at the other end of the hotel and every time you want to leave or enter the parking lot, you have to call the hotel staff to come around and open the padlock on the gate, because there is no ramp or something similar that would make it easier to get in and out of the parking lot.

    Beautiful resort, wonderful rooms, really very clean, friendly staff.

    Stayed in September 2023

  • Reviewed: 23 September 2023

    8.0
    All-inclusive deal
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room with Side Sea View
    • Stayed 1 night
    • Submitted via mobile

    It could be noisy in the annex buildings due to the proximity of the pools and the music in the evenings. Not a single lounge chair by the pool was available 3 days in a row.

    Renovated rooms, balcony, a/c, wifi was ok, somewhat weak signal at times, pools, all-inclusive, food was excellent with very few exceptions, drinks could be better, staff were helpful. There was direct access to the dunes and beach.

    Stayed in September 2023

  • Reviewed: 23 September 2023

    7.0
    I was expecting so much more from a resort. It was just a hotel with indoor pool.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Side Sea View
    • Stayed 3 nights
    • Submitted via mobile

    No formal bar area and no wine selection house red wine in every bar from a tap we were unable to drink although at dinner bottles of red wine we available were acceptable.

    Love room with nice views

    Stayed in September 2023

  • Reviewed: 21 September 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Unfortunately no elevator 🙁 and our room was on the third floor

    We had a lovely time. Thank you

    Stayed in September 2023

  • Reviewed: 14 September 2023

    9.0
    Suitable if you have small children.
    • Leisure trip
    • Family with young children
    • Junior Suite with Side Sea View (2 Adults + 2 Children)
    • Stayed 4 nights
    • Submitted via mobile

    That you have to pay apart for beach seats at the see and parking also apart costs . Is not so ultra all inclusive.

    Room , food , pool for kids

    Stayed in August 2023

  • Reviewed: 31 August 2023

    9.0
    Overall, it was a good experience and I recommend the hotel.
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Side Sea View
    • Stayed 5 nights
    • Submitted via mobile

    I didn’t t like that you have to pay extra for the beach beds and umbrella. Also, this is more about the people: a lot of the customers leave their towels early in the morning to”reserve “ spots at the pools, which technically it is not allowed, but the hotel staff doesn’t do anything about that. The cocktails at the bars are not that great.

    Great rooms, very spacious and clean. Cleaning staff was there every day. Great location, very close to the beach. The food was really tasty and there are a lot of dishes to choose from.

    Stayed in August 2023

  • Reviewed: 30 August 2023

    9.0
    We stay for 5 days and 4 nights. This place was absolutely amazing. The beach is near and the water in the beach is clea
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room (2 Adults + 1 Child )
    • Stayed 4 nights
    • Submitted via mobile

    Everything is ok and acceptable

    The pool, near in the beach, good for family

    Stayed in August 2023

  • Reviewed: 27 August 2023

    8.0
    Nice
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 5 nights

    - It is a difference between main hotel and the building with 2 levels, I believed that my room is in main hotel (from the pictures). - The parking is with money

    The dinner, the beach with dunes, bar from lobby, the open buffet at 12 o`clock in the night

    Stayed in August 2023

  • Reviewed: 27 August 2023

    8.0
    amaxing view, food meh....
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights

    food

    view

    Stayed in August 2023

  • Reviewed: 24 August 2023

    8.0
    Ok
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The cleaning in the room is not done daily and in the parking lot extra money is required to take care of the car.

    The hotel is close to the beach and you can rent sunbeds. The food was good and varied. The pool was clean and very big. Overall the vacation was a success.

    Stayed in August 2023

  • Reviewed: 21 August 2023

    8.0
    We had a really nice holiday there, we enjoyed it.
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room with Extra Bed (3 Adults)
    • Stayed 7 nights
    • Submitted via mobile

    The water of the pools are cold. In the morning and at night there wasn’t cold water so it was impossible to set the temperature, so we couldn’t have a shower.

    We had a nice holiday there, it is perfect for families.

    Stayed in August 2023

  • Reviewed: 20 August 2023

    8.0
    4 stars...not really
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room (2 Adults + 1 Child)
    • Stayed 3 nights
    • Submitted via mobile

    The staff was pretty stiff, especially the bar keepers...the pool area not so clean, but maybe because of all the families with children. It bothered me when i asked for a glass with ice for water, and they said they can only give you ice for alcohol, that to me was very opposite to hospitality! And the way he said it...for that, i give 2 stars🙄

    I very much liked the room( deluxe with sea view), the bed was so comfortable, the water pressure/ temperature was very good, the room was cleean, the view was amazing( u could see the sunrise just in front of you)

    Stayed in August 2023

  • Reviewed: 2 August 2023

    7.0
    Good location just near the beach, bad food and drinks
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Side Sea View (2 Adults + 1 Child )
    • Stayed 3 nights
    • Submitted via mobile

    Food was not tasty, also a lot of condiments were added to mask the bad quality. No grills, very few healthy options. The meat was very badly cooked. Drinks were all low cost, nothing special.

    Indoor and outdoor pool, kid activities, close to the beach, relatively clean, food options

    Stayed in July 2023

Showing 1 – 25

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