the room was exceptionally cold when we arrived. the tile floors in the entry area and the bathroom never reached a comfortable temperature, though the room warmed up

we booked a suite - it was very spacious and well equipped

Stayed in February 2022

See above. Sorry I wrote in wrong space.

Boring breakfast. I stayed 6 nights. No change in menu. The porridge was runny. The western omelet rubbery and tasteless. I do not eat sausage. The only fruit was apples. The juice and coffee were ok. I really appreciated the underground parking. That was a plus.

Stayed in January 2022

we loved it all. didnt find anything that we didnt like it. Other maybe having the access to the exercise and pool without always going back to the desk

breakfast and swimming pool and exercise room. It was very good. spending the night here as an alternate plan helped us cope with the unexpected plans.

Stayed in January 2022

Loud noises from Another room woke us up at 6 am

Stayed in January 2022

Beds were comfy and they accommodated our requests . Breakfast was great !

Stayed in January 2022

clean, nice staff, quiet room, close to C train, decent breakfast

Stayed in January 2022

there was limited utensils in the kitchenette. The breakfast tasted great but spent a large amount of time waiting for the waffle maker to become available. I think two waffle makers would be helpful instead of waiting 10+ minutes to make a waffle. The staff managing the breakfast only wore their masks intermittently. I was in the lobby at 5am one morning and they were preparing the breakfast space with no masks on. Otherwise other staff I saw were wearing masks.

we were looking for a place that had a kitchen as we were staying for a few days. the king suite fit our needs well. the pool area was nice. the water was warm. breakfast was delicious. house keeping was very helpful when we needed more linens.

Stayed in January 2022

Little things. Fan in a badroom was noisy and didn't work properly, kinda effect all our stay because we have 2years old and she was scary awaking every time fan launched. Wish there were some hooks for jackets in a suit. Pool was a bit cold. Breakfast is not great, we didn't like sausage rest is alright. To access the pool or gym you need to ask someone at front desk and sometimes you have to wait if new guests checking in. Oh and gym is so poor. There is a little place there for pull-ups/dips station, wish you guys add it so there will be at least something valuable for a guy, who is not there only for burning kgs.

Great location and free heated underground parking are unbeatable! It was clean too.

Stayed in January 2022

not enough lights in the room

the swimming pool.

Stayed in January 2022

Service and the calm

Stayed in December 2021

The swimming pool, were lots of debris, not sure from were, hairs, things like mucus and the hop top was not clean either.

Breakfast was nice as there were a lot of verities to select from, temperature was moderate, which was good

Stayed in December 2021

Great location, easily accessible to all your needs (restaurants, fast food, gas station, 10-12 mins to downtown). The breakfast was great as well - eggs, sausage, bread, waffle, coffee, oatmeal, cereals, juice, tea). The pool was good too and underground parking was an advantage especially during winter. Overall, our stay was smooth. Will definitely be staying here again

Stayed in December 2021

no proof of vaccination was checked upon checkin. pool area didn’t require proof of vaccination either

comfortable bed and room. since it has its own heat/ac unit for each room that is a strong plus in these times of covid compared to other hotels that have a shared heating and ventilation system p

Stayed in December 2021

There were people slamming their doors and running in the hallway in the middle of the night.

Stayed in November 2021

The gentleman at the front desk was not helpful when we arrived. Told us our room would not be ready until 5:00. Other than this glitch the hotel was very good

We were given an upgrade by the late afternoon desk staff because our room was still not ready. Sje was very helpfull and accommodating. The suite was excellent

Stayed in November 2021

Rooms are in serious need of renovation. Bath tub was dingy, there was mildew in the grout that had been patched over.

Staff are very accommodating

Stayed in November 2021

cleaning staff is not always available for the room service

Location , close to University, downtown , highway 1 ; included breakfast, nice indoor pool .

Stayed in November 2021

I'd requested a room near the elevator due to mobility issues, and was given a room at the end of a long hall way. I asked to have my room changed, and the front counter staff was very willing to make the change. Thank you. I stayed two nights, and my room was not refreshed, nor was I given fresh towels. The coffee was also not replaced. When I asked about getting fresh towels, I was told the towels weren't replaced, due to Covid.

Welcoming lobby, nice room, convenient parking and great breakfast!

Stayed in October 2021

Everything was good

Great beds

Stayed in October 2021

Bed was very comfy and the waiter in the restaurant went over and above for us.

Stayed in September 2021

The location is not great to its proximity of decent dining options, other than fast food.

I like that the parking is secure underground. As a woman I feel safer. The staff are always very friendly, accommodating and thorough.

Stayed in October 2021

Internet was far too slow.

Breakfast Pool Parking Check-in Check out time

Stayed in October 2021

The hot tub pool looked like it needed a face lift, we kept stepping on broken tiles. The bathroom only had a shower and we had little babies with us so after the pool we wanted to give them a bath, but not a biggie.

The breakfast was good, the rooms and halls were clean, I feel like it might have been understaffed. Only one person upon check in, and it seems we all were checking in, with that being said, the clerk was efficient and super nice.

Stayed in October 2021

Bed was a little uncomfortable (pillows especially- all too soft.) The room next to ours was extremely noisy (a large family, kids screaming and running in and out of the room all the time) - I understand this is not the fault of the hotel but rather the guests themselves.

Room was large and clean, check in was very quick and easy. Location is great.

Stayed in October 2021

They would stop serving breakfast at 9,30 on thanksgiving day!!!

Well located, confortable, ample rooms and good quality beds

Stayed in October 2021