The first room they gave us was the one we booked on booking.com and was not clean however we did receive an extra room upgrade from Rose during the chatting process and it was way much better. Soundproofness of the walls and floors are basic.

The online staff Rose, Ivy...were very helpful. We received a room upgrade.

Stayed in May 2024

Basic hotel. Easy and comfortable at very good location! Excellent restaurant Lauch next Stoor.

Stayed in May 2024

Virtual reception, fully online service. Received at least 10 emails with different codes and instruction. Another 5 for checking out. A bit chaotic to figure out which code to use where and when. Needed to contact online chat to get the code for the key box of my room. For a same price, I would rather choose a hotel with a normal reception.

Great location, great price. Online service was quick in providing support.

Stayed in April 2024

Nothing

The view was very nice

Stayed in May 2024

My friend got heavy allergic reaction

Stayed in May 2024

At automated Checkin you have to rely on their system which doesn't always update. I waited over one hour for the operator to activate my check-in. Then I received a dirty room which was clearly used before. So I had to wait some more for the new room. Insode the room, the sink was on the room hallway, the toilet and shower in a separate space. Very odd to brush your teeth basically in the room. There were not enough sockets in the room, so I had to charge my laptop at the entrance door socket as the other ones were occupied with the lights. The whole experience was was nerve-wracking. Wouldn't really recommend this place.

Common area is great

Stayed in April 2024

The bed was not very comfortable. The shower was too small, but good water force.

Very quick and helpful online service by Sharon Popovic.

Stayed in May 2024

Self check-in was a bit but online support was good upon arrival.

Clean facilities and open space with dining area. Not so noisy outside and perfect after a long day out exploring.

Stayed in April 2024

Bathroom could have been cleaned better.

Check-out was easy and straight forward. I don't understand the negative comments on the check-in, maybe they worked on it in the meantime but my check-in went very smoothly and the same goes for others that checked in just after me. Room was super quiet, bed/ mattraze is amazing. Location is great! Price/ performance for Basel downtown is unbeatable

Stayed in April 2024

you hear everything from the corridor

easy, clean, self check-in, good location

Stayed in April 2024

A little bit noisy in the night

Gut in der Zentrum

Stayed in April 2024

Housekeeping could be better: - The floor in the lounge area was pretty dirty - Snacks/drinks in lounge area seemed not to be topped up. The wine dispenser was empty throughout the whole stay, snacks and coffee were almost empty and non of it seemed to be filled up during the 3 nights we were there. - Conditioner in our shower was empty. Front door got broken on Sunday morning and was still broken by the time we checked out on Monday, leaving it wide open and the common areas open to all

- Good value for money - Great location - Quick response through chat: the heating in our room was broken and we immediately got another room.

Stayed in April 2024

the small room was really small! you need to close a door to circulate

the price

Stayed in April 2024

I did not receive the code to enter the building, and had to ask several times for it through different disfunctional cannels. I also had to wait other stranded guests who were lost in the process

Good price, good location, rather nice place

Stayed in April 2024

Check in was horrible, didn’t receive all information required to self check in and the chat was not very responsive. Had to wait for 20 minutes before we could get in.

Great location, good room

Stayed in April 2024

The double room was very small, but enough for me alone and ok for only one night. However I think it is definitely too small for 2 people. Few things that could be improved: the room was too warm even if the radiation was off and I needed to keep the window open for a while; the mattress was sagging on one side; there are no furniture in the room a part a small bed side.

Hotel in a great location, convenient to stay close to the city center at a reasonable price.

Stayed in April 2024

It's hard to say the facilities were good; particularly, the pillow was uncomfortable, the hair conditioner was empty, and the hairdryer didn't work. The cleanliness wasn't impeccable either.

The location was great, and the price was reasonable for solo travelers. Following the instructions from the pre-arrival email for self-check-in made the process smooth and easy.

Stayed in April 2024

Main door wasn’t getting open from inside to leave. Always that made a problem.

Location

Stayed in April 2024

Close to prostitutions corners

Price close to normal, for Swiss

Stayed in March 2024

Struggled to open the key safe

Easy to reach via tram Spacious rooms Competent staff Via WhatsApp

Stayed in December 2023

Bathroom fittings were poor. Shower and taps did not function well. Keysafe on door was thigh to open, etc.

No frills. What you see is what you get. It’s a budget hotel with no staff.

Stayed in January 2024

No wine or coffee available to purchase as it had run out.

Stayed in December 2023

Shower was partially broken which made the water splash around the bathroom, so after every shower we would have to clean and dry it. I sent a complaint and instead of sending someone to fix it or at least to help with cleaning, they came back asking for photos and proof of what was happening. The problem is simple to resolve and should be part of a periodic maintenance process (10€ you can buy a new shower head). Another point to consider is to add a new bedside table as the room had only one.

Location

Stayed in December 2023

The light in our bathroom was broken and had to message twice on WhatsApp to speak to someone about getting it fixed, which it never was, so for 3 days we had to use the communal shower in the hallway which defeats the object of booking a room with a private bathroom! No housekeeping, we didn’t expect the beds to be changed every day but a quick once over and fresh towels wouldn’t have gone a miss. The bed wasn’t very comfortable at all and only one pillow each. The walls are paper thin so can hear everything and the doors slam very loudly in the corridors. A full length mirror would be a nice addition in the room.

Great location, walking distance to most areas but right by tram and bus stops too. Check in was fine, all codes received on time and pretty self explanatory! Room was nicely decorated and the heating worked a treat. Wi-Fi worked great and the QR codes in the lobby for suggestions on places to eat/drink etc came in handy.

Stayed in December 2023