Nothing

Amazing decor and so welcoming. Lovely bedrooms and very accommodating when asking for anything e.g. booking the bar/restaurant or getting a kettle to the room. Overall the best hotel we’ve ever stayed in. Already would love to come back!

Stayed in April 2024

Unfortunately you are at the mercy of the funicular to ride up. When we showed up one of them was broken/down for maintenance and then on our last night the other one broke down. If you drive a car it isn’t a big deal but it did suck for us to go do laundry and get out and stuff it required either a physical hike or a bolt ride of 10+ CHF

Very nice property with excellent views.

Stayed in April 2024

The shower head in the room was small and the shower not very powerful

The location was excellent and the bar area

Stayed in April 2024

No tea or coffee making facilities in room

View was amazing. Staff friendly and helpful. Breakfast excellent. Mini bar replenished daily at no extra cost.Enjoyed the access by funicular.A lovely stay

Stayed in April 2024

All the staff was super helpful and the accommodations are really cozy and spacious. Will definitely get back

Stayed in April 2024

Recommend advising guests who are using public transport that there are a lot of stairs to climb.

Stayed in April 2024

Beautiful location. Property well maintained. Excellent staff.

Stayed in April 2024

The rail line that went up to the hotel was alittle grubby and dark. (Although still felt very safe) Empty bottles left on the side and only one lift worked. So this took along time to collect you. Also it was very hard to carry the cases up the stairs to reception from here. But we are young-ish and semi fit so we managed. I did kind of enjoy traveling up to out castle at the end of the day.

The best views in the city. I like the regal decor and the dark moody bar that over looks the city. The bedrooms are very clean and have a knod to the traditional style. My room 46, also over looked the city and lake, fantastic view. The lift was quick, didn't wait long to get to the 4th floor in the hotel. The room wash very warm so slept with window open, this ment you could hear the train line below but that didn't bother us.

Stayed in April 2024

Nothing, seriously, nothing negative

So amazing, so unique, so welcoming and an amazing location , breakfast was excellent

Stayed in April 2024

Fantastic views, clean and luxurious, helpful staff

Stayed in April 2024

Relatively small room, but the view makes up for it.

This is arguably the best Hotel location for views - it's up on a hill, you have to get up via an elevator. You can see the entire city, Lake Lucerne and surrounding Mountains. Get the room with Balcony and you will be able to enjoy the best view.

Stayed in April 2024

Nothing

Incredible location, amazing history, but the best part is all about its people who are always friendly and welcoming. The young man who was on duty the night we arrived is very kind and helpful. Gütsch must be proud of having staff like him.

Stayed in April 2024

The bathroom in our room was a bit less private than expected where only a frosted glass door separated the toilet and shower from the sinks.

Perfectly situated atop of a hill overlooking Lucerne with easy access to the city via their free funicular and Lucerne bus/transport pass. Loved the little extras like the comfy slippers, minibar drinks and sweets as well as the wonderful breakfast buffet.

Stayed in April 2024

Love the place.

Stayed in March 2024

Spectacular views

Stayed in April 2024

We wish the shuttle service was slightly better priced. Additionally, we were disappointed to see that the TV did not have any modern services like Netflix.

The view from the hotel was incredible, and the breakfast was fantastic! The staff were super lovely and helpful as well. Everything in the hotel, from the beautiful interior design to the history of the hotel was amazing.

Stayed in March 2024

Room to small for that price! Parking outside has to be paid extra?!

Lage und Personal!

Stayed in April 2024

Nothing

Superb Service. Stunning views

Stayed in April 2024

Paid parking

Iconic location, clean room and good breakfast

Stayed in March 2024

Having to pay 15CHF to park

Felt like a castle

Stayed in March 2024

Location funky and eclectic. We loved it but some might find tedious. Actually VERY close to downtown (bridge walks, etc) but 10 minute schlep, edge of town sort of thing. Once on hill overseeing town, perfect and somewhat isolated. 2nd choice in Luzern would be Grand Hotel. But way more typical, upscale property on busier strip.

On site restaurant (daily breakfast upscale, delicious and facility amazing) and American Bar very cool (inside and outside). Room large and meticulous. Always stocked mini bar included. Grounds very cool. People very friendly, well trained and efficient.

Stayed in March 2024

Beautiful room and bathroom with balcony overlooking lake.

Stayed in March 2024

Everything was great.

We stayed in the Superior Double Room Orangerie with Lake View. It was magnificent, and we cannot wait to visit again!

Stayed in February 2024

Excellent

Stayed in February 2024