No aircon just a table fan.

The location

Stayed in April 2024

Pillows very flat, and towels could be bigger and fluffier, no fridge

Location, breakfast, bath was a bonus

Stayed in April 2024

Not much atmosphere. Room felt a bit like a cell. Pillows were not comfortable.

The location was outstanding. Shower was great!

Stayed in April 2024

Location is not far from Train and bus station. Very good location to work around and buy things

Stayed in April 2024

Location and breakfast

Stayed in April 2024

Great location, good room rise and really yummy restaurant attached

Stayed in April 2024

It would have been good to open a window for air in the bedroom at night ( rather than a door leading to a balcony).

Both were excellent

Stayed in April 2024

Even though the hotel bathroom was large, the tub was very difficult to climb (maybe 30 inches) so if you are over 65 years old, not the best idea). The only pillows available were goose down & supper soft.

Location was excellent, public transportation within walking distance & lake also. The adjacent restaurant was very good.

Stayed in March 2024

Room comfortable

Stayed in April 2024

** No 2nd chair. Only one chair provided in a room for 2 people – 2nd person had to sit on the bed. ** The room had several ‘sets’ of 2 or 3 Power Points together. However each ‘set’ had a power point being used ie for either the TV / tall lamp / bedside table - the plug/s from these appliances then impinged on the remaining power points, making it very difficult to insert an international adapter – we managed but only just. ** On arrival we had difficulty logging into the wifi but this was sorted within a few hours. ** Suggestion: A retractable clothes line over the bath / shower area would have been appreciated.

A very nice hotel within walking distance of the railway station (800m) or take No. 1 or No. 19 bus from the Railways Station to Lowenplatz Bus Stop being 1 -2 minute’s walk around the corner from the hotel. A handy ‘Coop’ Supermarket at Lowenplatz also. Good location for walking to all the major tourist sights. Our room (Triple Room), was not overly large but accommodated a double bed + a single, a desk & chair, wardrobe & small round ‘coffee’ table. We had a small balcony + street view (through to Lake Lucerne / Alps) BUT quiet with the double-glazed windows closed. There was no air-conditioning but a fan was provided however as our stay was in April, we did not need to use the fan. Our room was clean & the bed comfortable. Central ceiling lighting was a little dim but with the tall lamp + 2 bedside table lights on, all was OK. Pleasingly a foldable luggage rack was provided avoiding having to constantly bend over to work out of one’s case on the floor. Prior to arrival, communication with the hotel staff was fine & reception staff helpful & friendly. Upon check-in, we received ‘Visitor Guest Cards’ for the duration of our stay, giving us access to ‘free’ city-based public transport which proved to be a great saving. The hotel had a lift / elevator & breakfast available for a fee.

Stayed in April 2024

The floor is a bit creaky.

Great location, close to the centre. Breakfast buffet was great, we had a lovely stay overall.

Stayed in March 2024

basic amenities

Location

Stayed in April 2024

As mentioned by previous reviews the hotel is a little outdated but overall does not affect the quality of stay! We maybe would have liked a kettle for a coffee/tea.

The room was very clean including all linen, check-in process was easy and bag storage was super convenient after check out. The highlight of this hotel is its walkable distance to Lucerne city centre/supermarkets etc. Good for a short stay!

Stayed in March 2024

There is no AC during March. You have to open window and it’s very noisy. We didn’t have a good night sleep.

The location, the staff, beautiful balcony in our room overlooking into Old Town

Stayed in March 2024

There is no place to sit other than your room. The lobby has two chairs, but tight & in the way of elevator & front desk. The staff is professional, but not friendly. The service at breakfast is terrible. They need to have coffee in the room.

The room was large, comfortable & nicely appointed. The bath is also large with a deep soaking tub & shower. The breakfast is very good. The location is perfect. Desiree at the front desk provided exceptional customer service.

Stayed in March 2024

The room was a bit cold and the breakfast could have a few more options, no electric kettle in the room

Spacious room and great location

Stayed in March 2024

heating not good

location

Stayed in February 2024

We bought breakfast, and it was not really great for us. Not a big choice of what to eat, would go to other place next time

Close to center, clean, welcoming

Stayed in December 2023

You could hear the people in the other rooms.

Perfect location.

Stayed in January 2024

no a/c

location

Stayed in January 2024

The bathroom door won't lock.

Convenient location to station and tourist spots. With restaurant below and stores just across. Free goodies. Free Visitors Card used for Buses. Value for Money.

Stayed in January 2024

A bit far to the train station.

Close to the shops and central

Stayed in December 2023

Nothing

The location was absolutely perfect

Stayed in December 2023

Lack of smart TV for guests rooms.

Location.

Stayed in December 2023