Incheon, South Korea
Positive section of review
We really liked that the communication is very smooth and clear - instructions to reach the room from the airport and also towards the airport is very thorough, including photos and schedule of the free shuttle bus. The location is also very close to the bus stop making it very convenient when you have suitcases. There were also a lot of options in the neighbourhood to grab dinner - there's an Indian restaurant and a convenient store that is accessible from the lobby of the building.
Negative section of review
For some reasons, the central air-con didn't work but a second mobile air-condition is available to use so it was eventually not a problem. The shower and toilet area is a bit small and not separate so it's a little inconvenient for 2 people to use it at the same time (ie. one taking shower and one using the toilet).
Seoul, South Korea
Positive section of review
Excellent experience with the staff! I accidentally left an item in my room, they went above and beyond to assist me and was willing to either mail it to me or keep it safe until I could retrieve it. Their customer service was exceptional, and they were incredibly polite throughout the entire interaction, especially the Mandarin-speaking staff. This place offers great value for money, and location is quite convenient, provide all the essential facilities you might need.
Negative section of review
The room i stayed at was quite old, had a persistent damp, moldy smell, which was a downside to an otherwise pleasant stay.
Busan, South Korea
Positive section of review
The location was amazing, the staff were super friendly and very helpful. One of the front desk employees that worked the morning shift went the extra mile and beyond for us. One of the cleaning ladies, Young Chu (sorry for butchering the spelling), was SO cute and friendly. She didn’t speak a word of English, but still talked to us as people she knew
Busan, South Korea
Positive section of review
The room we had was spacious and great value for money in Busan. The beds were comfortable.
Negative section of review
I didn't like the cleanliness. The girls' bathroom was a disaster, simply put. The hair was everywhere, the water was everywhere, often we didn't have toilet paper, there were a couple of pieces of clothing on the window sill for 3 days, so I cannot believe the staff didn't take it away. Overall, I hope it was a one time thing and that they make it better.
Jeju, South Korea
Positive section of review
Room was big enough. Beds were ok. Worth the money.
Negative section of review
Very much noise in middle of the night in the corridor. Shouting people.
Wando, South Korea
Positive section of review
The warm welcome. The beds. The coffee.
Negative section of review
I don't mind stairs. Some could maybe.
Seoul, South Korea
Positive section of review
nice rooms and very good locations
Negative section of review
bathrooms and toilet gets very messy after shower
Gyeongju, South Korea
Positive section of review
Very confortable and clean
Seogwipo, South Korea
Positive section of review
Location is central
Negative section of review
It did not meet my expectations of a four star hotel. It felt more like a dorm…there were alot of students on their school trip staying there at the same time as us and they kept banging the doors while going out of their rooms. Asked for a towel at around 9pm, and the answer was housekeeping is closed. What four star hotel closes housekeeping????
Seogwipo, South Korea
Positive section of review
The view of the sea
Negative section of review
Swimming pool was under repair. Limited English by the front desk, so communication was a problem.