The Autentico Hotel is located in the capital city, near the metropolitan park La Sabana, more specifically between 5 and 7 Avenues 40th Street., 60111 San José, Costa Rica
#43 of 115 hotels in San José
Guests' ChoiceBased on 487 hotel reviews
8.4Cleanliness
8.7
Comfort
8.7
Location
8.3
Facilities
8.4
Staff
9.1
Value for money
8.4
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 May 2024
Peter
AustraliaI was pretty happy with the hotel, so I don't really have anything negative to say.
The breakfasts were nice, the room was spacious, the pool area and outside dining were great, the staff were excellent and very helpful, was close to a bank and supermarket, and close to a car hire (specifically Avis for me ! !)
Stayed in April 2024
Reviewed: 29 May 2024
Ellen
United StatesNoise in hallway which other guests children caused.
Excellent breakfast buffet. Very attentive staff at every meal.
Stayed in May 2024
Reviewed: 23 April 2024
Natalie
AustraliaThe pool
Stayed in April 2024
Reviewed: 3 April 2024
Alex
Canadaconvenient location for us closer to the highway and car rental place; not a very walkable area but less busy and noisy than downtown
Stayed in February 2024
Reviewed: 30 March 2024
Dilip
United StatesThe air conditioner didn't work in the room we were given. Had already unpacked by the time we realized the place was not cooling down. Talked to the staff and were given another room. A bit of a hassle to move to another room and start over as it took away time from exploring the area. Also, the location isn't what I was expecting. I thought there would be more to see/do nearby but that wasn't the case.
The breakfast was really good. The staff was nice and helpful.
Stayed in March 2024
Reviewed: 17 March 2024
Roger
New ZealandThey are super strict on checkin time. Absolutely no way before 3pm. Breakfast was buffet and pretty meh.
Nice place. Has room service. Some staff speak English, but all are willing to try to understand my bad Spanish. It is a events hotel, so be prepared for large noisy groups at all meals and through the day
Stayed in March 2024
Reviewed: 11 March 2024
Denuria
Costa RicaNot able to have lunch at the hotel.
Most were good
Stayed in March 2024
Reviewed: 9 March 2024
Alan
United KingdomThe hotel is frequently used by large tour groups and the restaurant can get busy when tour groups all go to the Restaurant at the same time.
Lovely rooms, good pool, bar and restaurant
Stayed in March 2024
Reviewed: 19 February 2024
Tim
Cayman IslandsLocation of the hotel was quite a way out from San Jose centre. Not many bars/restaurants within close proximity.
Room was incredible spacious and bed were massive Hotel itself was very well kept, and the offstreet parking saved a lot of stress Breakfast was magnificent. In Costa Rica for 2 weeks and this was by far the best we ate. Pool was lovely.
Stayed in February 2024
Reviewed: 9 February 2024
Colm
United KingdomRooms are very dated and utilitarian. The bar and restaurant are OK but the bedroom was spartan, broken handle on wardrobe, threadbare towels, uncomfortable chairs and sofa from the 1970's. No sense of luxury. OK for a very short stay as a simple stopover. Not very central for down town San Jose - a good 25 minute walk.
Plenty of Room in the hotel room itself which was clean and tidy
Stayed in February 2024
Reviewed: 22 January 2024
Kathy
CanadaFriendly, helpful staff.
Stayed in January 2024
Reviewed: 29 November 2023
A
United StatesGreat boutique feel, lovely staff.
Stayed in November 2023
Reviewed: 25 November 2023
Zoe
United KingdomRooms are quite dark not much lighting. Alarm was set by last guests and not turned off or checked by cleaners so went off on the middle of the night!
Great location for us as we didn’t want to be right in the centre and was easy to get to the airport. Big spacious room. Great secure parking and our car hire company picked up from this hotel. Only stayed for one night as had a early flight to catch the next morning so can’t comment on anything’s else.
Stayed in November 2023
Reviewed: 17 November 2023
Simon
SwedenThe room cleaning was not satisfactory (quite dirty to be honest) and the drain in the shower was clogged. We were standing I water when we showered. The room was thin-walled and not very soundproof.
Very nice staff and great breakfast. The hotel had what we wanted for one night after touching down in San Jose from a long-haul flight. Great outdoor space for relaxing.
Stayed in November 2023
Reviewed: 15 November 2023
Brian
United KingdomLocation was a bit far from the centre of San Jose
Stayed in October 2023
Reviewed: 17 October 2023
Jorge
Colombiaroom service very good
my only suggestion is to upgrade the toilet position of room 210, it is a very tight from the shower glass wall to the laboratory. I think it needs to be wider. Also, the lightning in the room is very, very poor. My othwer suggestion is to have a mini refrigerador in the room. Room service was very good!!!!!
Stayed in October 2023
Reviewed: 12 October 2023
Hannah
United KingdomMattresses were quite firm. Location was somewhat away from the main city shops
Beautiful pool and restaurant area. Staff on reception were always available and attentive. Lovely big rooms with modern bathrooms.
Stayed in September 2023
Reviewed: 3 October 2023
Kujellis
United StatesThe lighting of the room. I found the central lighting of the room could have been better. It could be that the shades of the center light might be lighter, stronger light bulb wattage or placement of the center light might solve the issue.
It was quite the value. Staff was friendly, rooms were clean, and the food was good. Special shout out to Raquel as she went beyond expectations to make it a very pleasant experience. With the location of the Hotel not in the heart of the city but within walking distance, I found it very nice to be able to walk to the heart of the city but to be able to come back and have the peaceful solitude when needed.
Stayed in October 2023
Reviewed: 2 September 2023
Hannah
United KingdomAirport taxi way overpriced (35 USD or 10 USD with Uber) Lots of construction happening throughout the day - not very relaxing
Accessible pool Comfortable sunloungers Very large bed Modern bathroom Good selection at breakfast
Stayed in September 2023
Reviewed: 25 June 2023
Farzanah
United KingdomCould of maybe had extra blankets
Pool area was amazing. The junior suite was so big and had lovely facilities including double shower and a coffee machine and complimentary chocolates.
Stayed in June 2023
Reviewed: 8 June 2023
Markus
GermanyNo fridge in the room (which we were aware of as we had read that in the reviews but still it should be standard in this hotel category). This comment does not have any effect on our rating but we wanna mention it: we understand that hotels use the shoulder season for maintenance and renovation. But being woken up by construction noise at 6am on a Saturday morning is not nice. It was the room next or second next to ours but one floor above but the workers had installed a ‚waste chute‘ and were throwing stuff through it down into the truck. It did not look like the hotel was fully booked so maybe they could have done a bit better when allocating the suites and leaving those idle which were most affected by the works. I do NOT post the picture I have taken.
Junior Suite was spacious, two twin beds, air con, TV, safe, wardrobe, small desk with a chair, couch. Breakfast was good, type of a serviced buffet. Pool area was ok (I simply assume there are not enough sunbeds if the hotel is busy).
Stayed in June 2023
Reviewed: 28 May 2023
Gugsa
CanadaThe bedroom is old not going with the hotel(in particular the wash room). It doesn’t have fridge which is expected in 4 star hotels.
Breakfast is very good. A lot of choices!
Stayed in May 2023
Reviewed: 24 May 2023
Simona
CanadaAirport shuttle quoted USD35 each way, but I was charged USD 40 when paying with credit card, without advance notice!
Nice little hotel close to Sabana Park. Location close to what I needed on this trip, but otherwise in a non descript area. Beautiful inner yard, with birds taking dips into pool. Breakfast at the poolside was wonderful.
Stayed in May 2023
Reviewed: 24 May 2023
Sara
United StatesReception was hit and miss on friendliness - everyone we interacted with was pleasant to very kind, but our initial reception was less than warm. One restaurant recommendation that we took seemed to be a bit odd (the restaurant asked where we were staying - it seemed like it was a referral/kick-back deal) - the food was fine, but I think we would have been better seeking out something on our own.
Breakfast was wonderful (a lot of variety and the staff was very helpful). AC worked well and the room was very clean. I was able to do a late check-out ($30 extra). The pool looked lovely, however it was a bit crowded and we didn't have the opportunity to use it.
Stayed in April 2023
Queens, USA
Valencia, Spain
Montréal, Canada
Hershey, USA
Merzouga, Morocco
Lugnano in Teverina, Italy
Bendigo, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content