Fausto Elhúyar, 3, 28806 Alcalá de Henares, Spain
#16 of 20 hotels in Alcalá de Henares
Guests' ChoiceBased on 147 hotel reviews
7.9Cleanliness
8.5
Comfort
8.2
Location
8.4
Facilities
8.0
Staff
8.6
Value for money
7.9
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 April 2024
Tiernán
IrelandIt could be a bit noisy at night due to other guests. There was no iron/ironing board available in the room. The bathroom did not include a toilet brush, and all provided cups in room were paper cups.
Close to La Garena, which is a sort of new quarter in Alcala, the Campanile is reasonably well located. It does take some time to walk to the center of Alcala(around 20-30 minutes) but most of this route can be taken through a park area. The bathroom has a bathtub, which is not always a given but always a great comfort. Beds were not too soft or too hard, and the blankets were light which was appropriate for the weather. There was a good choice of foods for breakfast, with local foods as well as the standard pastry/scrambled eggs/bacon spread.
Stayed in April 2024
Reviewed: 9 April 2024
Debbie
SpainBed is on wheels and moves when you turn over! Pillows very soft but that's just my preference.
Ideal location. 2 minutes walk from train station and bus stop. Plenty of good bars and restaurants very near.
Stayed in April 2024
Reviewed: 31 March 2024
Graham
United KingdomAll good breakfast basic. Shower was bad water leak everywhere
Close to rail station
Stayed in March 2024
Reviewed: 14 March 2024
June
SpainReception. We had asked and received confirmation that we would be on the ground or first floor because we have two small dogs. Our room was on the fourth floor. He denied the confirmation then later changed his mind. Through out the conversation uncooperative and surly. Apparently 403 was the only room available. Not a welcoming reception.
Service in the restuarant. Staff were excellent, helpful and very friendly
Stayed in March 2024
Reviewed: 7 March 2024
Robert
New Zealandnothing
good location for local transport
Stayed in March 2024
Reviewed: 5 March 2024
Angela
United KingdomBar not open until 7.30pm, no draught beer despite having a pump on the bar and in pictures. Only one teabag. Burger was gourmet but one burger out of two was very greasy.
Location, friendly staff. Good to walk the dogs and really welcoming to have a gift for the dogs.
Stayed in March 2024
Reviewed: 10 February 2024
Vishnu
IndiaThe location at Madrid
The hotel at whole I liked
Stayed in February 2024
Reviewed: 1 February 2024
Steven
United KingdomCar park is too small. There is a large free car park by the station a few mins walk away
Comfortable rooms
Stayed in January 2024
Reviewed: 28 December 2023
Richard
SpainSmoking people in front of main door,
Friendly staff, nice restaurant , comfy room, nice location close to restaurants, business and train.
Stayed in December 2023
Reviewed: 8 November 2023
Roberto
Costa RicaNothing, everything was ok
Great room, clean and comfortable
Stayed in November 2023
Reviewed: 1 November 2023
Meher
IndiaNothing to mention
Wifi and accomodation are comfortable
Stayed in October 2023
Reviewed: 12 October 2023
Herbert
MyanmarNice.
Stayed in July 2023
Reviewed: 10 October 2023
Mona
KuwaitClose from train station and close to some good restaurants
Stayed in October 2023
Reviewed: 7 October 2023
Maurice
United KingdomDogs aloud , but not aloud into the restaurant, so we could not eat why???
Friendly staff,clean hotel
Stayed in October 2023
Reviewed: 22 September 2023
Henry
United KingdomRoom a bit basic.
Electric car charging, and closeness to motorways
Stayed in September 2023
Reviewed: 21 September 2023
Denis
United StatesOld mattress.
Stayed in September 2023
Reviewed: 7 September 2023
Luis
MexicoA bit noisy at night. Some people at hotel service was not too friendly.
Good place but only for Young people.
Stayed in September 2023
Reviewed: 30 August 2023
Andrés
SpainFood and drinks are a bit privey
Clean rooms and wonderful staff
Stayed in August 2023
Reviewed: 22 August 2023
Tiguida
MauritaniaDIRTY
RAS
Stayed in July 2023
Reviewed: 22 August 2023
Eduard
SpainFree upper parking if slots are available. If not, you can find a huge parking spot nearby. Clean and comfortable room. Would like to have more comfortable pillow but this is my personal preference. Pretty good breakfast with all I need to start my morning. Pets are allowed and this is great! Of course you need to pay for them but for me it was not a problem.
Stayed in August 2023
Reviewed: 3 August 2023
Marc
SpainFridge in room
Great location plenty of restaurants & bars Train station nearby
Stayed in July 2023
Reviewed: 21 July 2023
Wintana
United Statesn/a
room bed location
Stayed in April 2023
Reviewed: 7 July 2023
Marc
SpainLocation was perfect, free but not guaranteed car parking, excellent plaza at back of hotel with great bar’s & restaurants Train station 500 yards from hotel 1/2hr to Madrid
Stayed in July 2023
Reviewed: 3 July 2023
Nathalie
PortugalHostile staff.
Very good breakfast.
Stayed in June 2023
Varna City, Bulgaria
Buenos Aires, Argentina
Schönau am Königssee, Germany
Barcelona, Spain
Rio de Janeiro, Brazil
Feilding, New Zealand
Saint Petersburg, Russia
Omaruru, Namibia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content