The hotel itself it’s big, but it looks like the facilities need to be updated. I booked a double room and they weren’t aware (they said I was lucky to have a double room when, in fact, that’s what I have paid for???) The room they gave me had the TV broken. It was on the Hawaii building which has no concierge, no reception, just rooms and a lift that has a hole in the wall (it’s really old) I complained about having a broken TV in my room and then they changed me to another room in the same old building and with two single beds , when in my booking I specified I wanted a double room as I needed comfort . The overall experience with the rooms was really bad, the small shop was meant to be open until 9:30 but when I came down at 9 it was shut down. Will not come back again, and I don’t recommend, for this price you can get better new and updated rooms in new buildings.

The staff was nice

Stayed in April 2024

Nothing

Nice pools

Stayed in September 2023

The location is perfect for the beautiful sandy beaches just five minutes walk also the main express bus into Palma for only 2 euros

Stayed in September 2023

Lack of vegetarian options, wish there was some sort of mini fridge in the room and we did have a couple of nights that were a bit noisy due to other guests coming back from a night out but all in all it wasn’t that bad at all.

Great location to the beach, always a variety for the buffet restaurant (however not the most amazing vegetarian options so beware of this), the evening pizza bar was amazing and it was such great value for money. The room was clean and comfortable, and the cleaners came in everyday as well.

Stayed in September 2023

Food sometimes was tasteless

All buildings connected like small city

Stayed in October 2023

Every thing apart from security’ they was the friendliest people there

Nothing ! It’s not all inclusive ! Cant even fill a water bottle up ! Have to pay for glasses they serve u all tea coffee water pop cant even pour your own soft drinks ! It’s like a concentration camp !

Stayed in October 2023

The drinks at meal times only

Location was good to get to the beach plenty of food on offer all day

Stayed in October 2023

The room it was separated from the other rooms in a emergency exit corridor it felt a lot of noise al night when the security personal leave

Nothing

Stayed in September 2023

In Rio, it was a little bit like a Labyrinth

It was easy to find

Stayed in August 2023

Check inn was slow

Location

Stayed in September 2023

The food was medoricure and a bit plane, hence why I only ate there twice

Pool was nice, easy to get around to where the beach was. Easy to navigate.

Stayed in September 2023

The Rooma smels bad.

Nothing

Stayed in September 2023

if there are many guests, there is a long line at check-in

Well located, good value for money

Stayed in September 2023

Hygiene was really low, bedshits and towels were dirty when we came and also cups and cutlery in the kitchen was always dirty and left with stains from previous people.

The food was good, the vibe was great

Stayed in September 2023

Everything else. Check in was 47 minutes long. There are only 4 people in reception for check ins, check outs, calls and everything. Why can’t hotel this big hire more workers, this place needs at least 10. Poor workers tried their best to be fast and helpful. I felt really bad for them, when I was finally done with check in, there were at least 30 people behind me… Rooms are dirty(especially the floor), they do not provide toothpaste, toothbrush, shampoo, hair dryer, fridge, kettle or any cutlery. Also no electricity. Walls are super thin, I could hear my neighbors talking 7 minutes to beach by feet I do not recommend this hotel, I really regretted coming here

It’s close to the beach. Workers are also nice and helpful

Stayed in September 2023

This review has been hidden because it doesn't meet our guidelines.

You have to be James Bond to find your room.

Location

Stayed in September 2023

The hotel room had all of the basics you could have needed. Nice and clean with plenty of space. Considering we spent most of our time outside of the room, it fulfilled everything we needed as a place to lay our heads for the night. I would say it was a good experience for the price we paid!

Stayed in September 2023

Das Personal I can‘t remember the name exactly But i think Gregor, he is blond He is really not nice, lets you wait and doesn‘t help at the end

Die Lage

Stayed in September 2023

Stayed for 10 days and would not recommend unless you were really stuck for somewhere to stay. The hotel has around 5 or 6 buildings with only 2 of them being on the main complex (by the pool and restaurant) when we arrived we were sent to the Rio building which you had to cross two roads to get to, the AC did not work in the room and the view was of a run down abandoned building. I asked for my room to be swapped as I didn’t fancy walking across two roads everyday just to get to the pool. it became apparent that they sent the younger people to the further away buildings as they must assume they’re there for a party holiday and wouldn’t care. Most staff were stand offish with an attitude and were generally just unhelpful and rude. (Carl was the only employee who was friendly and helpful). The price for the all inclusive was no way worth what you got at all. You were limited to 6 drinks a day which you could only have 3 at lunch and 3 at dinner, which I found out was unfortunately the law of the area so not the hotels fault but not ideal. The food was very very poor and it seemed to be the exact same meal everyday. There was also no entertainment what so ever, they would play the same music every night as entertainment. I also tried contacting the hotel twice through email before my stay and got no reply, but they seem to be able to reply to every bad review.

Some pros was that the hotel wasn’t too far from the airport and was in a good location close to a lot of bars and restaurants and about a 5-10 minute walk from the beach. They also had great security.

Stayed in August 2023

Everything looks old and not properly taken care of. The worst part is the staff… most of them students who dont have the training to attend clients and sometimes forget they cant act certain ways towards the clients.

Location was perfect next to supermarkets, kebabs, beach and night life. The hotel itself is very big and has lots of amenities. Nevertheless, the hotel needs an update cuz everything looks old.

Stayed in August 2023

It looked fresh clean and modern but it was just for the eyes not real quality, if you look closer I see the reality

…

Stayed in August 2023

Everything Staff were rude apart from the security men, misleading representation of the hotel complex, awful location, everything in the room was broken. At least the sheets and shower were clean

Absolutely nothing

Stayed in August 2023

This has by far been THE WORST experience I ever had in my life. Not sure how they got 3 stars, but I had better experiences in 2-star hotels. Totally not worth the price and definitely don't recommend it to anyone! ROOM: The room was a complete disaster. It wasn't cleaned properly, you could find hair and i don't know what from the previous guests. The bed was so uncomfortable that every hostel you can find will have a better one. The room in general was old and barely suitable. AC was barely working, and was working so loud it was impossible to have it on during the night. Furthermore, as this was the room at the end and had a double outer wall, it really got heated up and it was impossible to cool it down. The average temperature even with AC on was over 25°C. The worst things were acoustics. Windows apparently are so old that they don't isolate any sounds. So even with the window closed, I was constantly being awakened in the middle of the night by drunk people and busses, that were parking in front of the hotel. When the bus was standing there the whole room was vibrating. So in 2 weeks, I didn't get a single night of proper sleep!! STAFF: Extremely rude and unpolite staff. Especially receptionists of color were next-level horror stories. Frustrated men who were behaving like they're alfa and omega, and you're nothing there. Younger people working in the restaurant were really pleasant, but some of the senior workers there were also super rude. SECURITY: I understand the need for security, but this was too much. Security guards in vests and batons, walk around the premises and behave like local sheriffs. One day they were even "molesting" and partly beating around a 20-year-old kid in front of the entrance. Instead of giving a sense of security, they really gave a sense that something is wrong with that place that requires such grunts there. FOOD: Nothing special, often bland, the same food was repeated too often.

Nothing to like!

Stayed in July 2023

Very bad rooms and not as in the pictures. They deceived me and gave me a room other than the one in the picture. The air conditioner was not working and the humidity was very high. The hotel staff was not friendly at all and did not help at all. They asked me to pay an extra amount to give me a better room.

Stayed in July 2023