The miss communication with booking.com that breakfast was included. In fact it was a continental breakfast and a cooked breakfast was an extra charge. This was hidden in the small print and should have made clearer. All the staff were pleasant, but one member of staff was running in the restaurant area during breakfast. Not proffesional at all and dangerous with guests with hot coffee etc. The room smelt strongly of cleaning chemicals that could have been nicer. The towel rail didnt work and was rusty. Also was dissapointed that it was described as a spa hotel when the use of the facilities was an extra £20 again hidden in the small print.

The location and views from the room and hotel were amazing. The little private beach was very peaceful. Staff were friendly and helpful.

Stayed in May 2024

The cleanliness needs a lot of work, the carpets in the rooms and the restaurant are definitely in need of a good wash. The overall condition of the place is a bit run down but they were doing maintenance and painting the walls.

The location is great, the spa was lovely.

Stayed in May 2024

Was only the continental breakfast included, bit misleading

Stayed in May 2024

Carpet in room was a little grubby. Stains and marks were present.

Great location. Views of Windermere were stunning. Good size room with a view of the lakes. Staff were friendly and helpful.

Stayed in May 2024

The hotel is tired looking, needs an uplift.

Location, however, you are stranded their as there are infrequent busses.

Stayed in April 2024

Bathroom could've been better.

The location was perfect. Reception were very helpful. View from the room.

Stayed in May 2024

A lot of the place was dated and needed work done

The spa

Stayed in May 2024

We had to pay extra to use spa facilities even if we were hotel guests.

Lake view, sun beds outside as well as inside, heated jacuzzi

Stayed in April 2024

It was a shame the spa wasn’t included in the price and you had to pay extra for a cooked breakfast (though the continental breakfast was ample)

Fantastic view from bedroom, restaurant, bar, terrace and spa. Dinner in the restaurant was superb. Spa was very relaxing.

Stayed in May 2024

The property was very dated. The bathroom door in our room wouldn’t shut properly and there was a stain on the bedroom floor. The spa was an additional cost £20 for three hours per person per day and there was an additional charge for a cooked breakfast.

The location was great, the restaurant and the spa were nice. The staff were amazing, could not do enough for you especially in the restaurant.

Stayed in May 2024

Towel rail and door hooks missing

Good breakfast. Scenic location

Stayed in May 2024

The breakfast was a shambles that let it down.

Love the location, views are breathtaking

Stayed in May 2024

I felt for the price (but i know that area is expensive) the room was small and not any more luxurious than a premier inn. The bed and pillows and bathroom average, size and quality as a premier inn. The breakfast was only continental, there was no honey and it was all self service. I could have paid for eggs or cooked food bit it was at least a further £10 The spa would have been an extra £20 if I hadn't had a massage and complained about the price. Booking. com didf not make it clear that the swimming pool and spa was a cost to be paid daily on use. I think had i gone as a couples stay i would have been disappointed. The spa was nice though the changing rooms tiny and very wet floors and humid for changing in. The hotel is worth staying at if you want a spa treatment, but a romantic bedroom stay NO! if my husband had been with me, it would have been disappointing as there was no luxury to the room for sitting in. As hoteliers i felt that the business is not pushing the boat out for their customers. More could be offered for the price.

The spa was what I needed after a busy 4 days. the views were good.

Stayed in April 2024

It was a shame the guests at the hotel don’t have free access to the spa facilities, especially guests staying in the Windermere Suite which is the premium suite. I’ve stayed at a few spa hotel's across the country and this is the first one where I’ve had to pay an additional cost (£20 pp for a specific time slot) to use the spa facilities. Quite disappointed by that.

Windermere Suite was amazing and staff were super friendly!

Stayed in April 2024

The fact that the use of the pool/spa facilities were an extra charge of £20 per person for 2/3 hrs only, was a real let down and the extra cost to have a cooked breakfast. These should be included regardless considering the price we paid for the 1 night stay. The beds need a new mattress upgrade or would benefit massively from some sort of topper until the mattresses can be renewed.

This was a lovely hotel based on the middle of the lake. We booked a standard double room that was lovely and clean with balcony and lake view. (The table and chairs on the balcony weren’t clean though) the double bed was 2 singles together so a good size but the mattresses had seen better days! (Springs galore) which was a let down. We booked 1 night with breakfast. The main purpose of our stay was to enjoy the scenery of lake Windermere then return to the hotel to enjoy the spa/ pool/ sauna facilities, however, upon arrival we discovered that the spa facility wasn’t included in the stay price and that in fact you had to pay an extra £20 per person to use it for 3 hrs (2 hrs if booked for the 6pm slot) and limited spaces were available. Also the breakfast included was only the continental breakfast which did have a good selection of fresh pastry, bread, fruit and cereals, juices and hot drinks but if you want a cooked option this is extra. For example we had 1 full English and 1 omelette which was an extra £20 on top of our bill. The hotel is a 10 minute drive into the main part of Windermere.

Stayed in April 2024

The windows in the room and the balcony was very dirty could tell nobody had been in the room for awhile

Staff and the views from the hotel are great, definitely recommend

Stayed in April 2024

The included breakfast is a continental breakfast and if you want a full English it's £12.95 per person extra also we were disappointed about the swimming pool we only wanted to swim and was told there is an additional charge of £20 per person per day.

Staff very polite and helpful especially Gino the barman. Hotel itself exceptionally clean all round and the amazing view over the lake.

Stayed in April 2024

It’s a little bit tired, rooms need redecoration.

The location, the spa was really nice, the views are amazing xx

Stayed in April 2024

Drinks in plastic cups in spa (outside) would enhance stay.

Staff very friendly - Spa excellent.

Stayed in April 2024

The hotel looks a bit run down , bedroom needs repaint and the decking outside the room has collapsed Would I go back ,NO Not value for the money you pay !!!

The view onto the lake

Stayed in April 2024

The provided hair dryer exploded in my hand and tripped the electrics on the bottom floor . Management just told me that it had been tested and asked my boyfriend if he had done something wrong . Not compensated in any way .

Stayed in April 2024

Breakfast was not up to much needs a revamp in all departments

The view

Stayed in April 2024

The Spa was amazing

Stayed in April 2024

No WiFi coverage inside the room

Location, room and breakfast

Stayed in April 2024