I felt for the price (but i know that area is expensive) the room was small and not any more luxurious than a premier inn. The bed and pillows and bathroom average, size and quality as a premier inn. The breakfast was only continental, there was no honey and it was all self service. I could have paid for eggs or cooked food bit it was at least a further £10 The spa would have been an extra £20 if I hadn't had a massage and complained about the price. Booking. com didf not make it clear that the swimming pool and spa was a cost to be paid daily on use. I think had i gone as a couples stay i would have been disappointed. The spa was nice though the changing rooms tiny and very wet floors and humid for changing in. The hotel is worth staying at if you want a spa treatment, but a romantic bedroom stay NO! if my husband had been with me, it would have been disappointing as there was no luxury to the room for sitting in. As hoteliers i felt that the business is not pushing the boat out for their customers. More could be offered for the price.

The spa was what I needed after a busy 4 days. the views were good.

Stayed in April 2024

It was a shame the guests at the hotel don’t have free access to the spa facilities, especially guests staying in the Windermere Suite which is the premium suite. I’ve stayed at a few spa hotel's across the country and this is the first one where I’ve had to pay an additional cost (£20 pp for a specific time slot) to use the spa facilities. Quite disappointed by that.

Windermere Suite was amazing and staff were super friendly!

Stayed in April 2024

The fact that the use of the pool/spa facilities were an extra charge of £20 per person for 2/3 hrs only, was a real let down and the extra cost to have a cooked breakfast. These should be included regardless considering the price we paid for the 1 night stay. The beds need a new mattress upgrade or would benefit massively from some sort of topper until the mattresses can be renewed.

This was a lovely hotel based on the middle of the lake. We booked a standard double room that was lovely and clean with balcony and lake view. (The table and chairs on the balcony weren’t clean though) the double bed was 2 singles together so a good size but the mattresses had seen better days! (Springs galore) which was a let down. We booked 1 night with breakfast. The main purpose of our stay was to enjoy the scenery of lake Windermere then return to the hotel to enjoy the spa/ pool/ sauna facilities, however, upon arrival we discovered that the spa facility wasn’t included in the stay price and that in fact you had to pay an extra £20 per person to use it for 3 hrs (2 hrs if booked for the 6pm slot) and limited spaces were available. Also the breakfast included was only the continental breakfast which did have a good selection of fresh pastry, bread, fruit and cereals, juices and hot drinks but if you want a cooked option this is extra. For example we had 1 full English and 1 omelette which was an extra £20 on top of our bill. The hotel is a 10 minute drive into the main part of Windermere.

Stayed in April 2024

The windows in the room and the balcony was very dirty could tell nobody had been in the room for awhile

Staff and the views from the hotel are great, definitely recommend

Stayed in April 2024

The included breakfast is a continental breakfast and if you want a full English it's £12.95 per person extra also we were disappointed about the swimming pool we only wanted to swim and was told there is an additional charge of £20 per person per day.

Staff very polite and helpful especially Gino the barman. Hotel itself exceptionally clean all round and the amazing view over the lake.

Stayed in April 2024

It’s a little bit tired, rooms need redecoration.

The location, the spa was really nice, the views are amazing xx

Stayed in April 2024

Drinks in plastic cups in spa (outside) would enhance stay.

Staff very friendly - Spa excellent.

Stayed in April 2024

The hotel looks a bit run down , bedroom needs repaint and the decking outside the room has collapsed Would I go back ,NO Not value for the money you pay !!!

The view onto the lake

Stayed in April 2024

The provided hair dryer exploded in my hand and tripped the electrics on the bottom floor . Management just told me that it had been tested and asked my boyfriend if he had done something wrong . Not compensated in any way .

Stayed in April 2024

Breakfast was not up to much needs a revamp in all departments

The view

Stayed in April 2024

The Spa was amazing

Stayed in April 2024

No WiFi coverage inside the room

Location, room and breakfast

Stayed in April 2024

Dated Extra charges for spa and breakfast were unexpected and the spa was extortionate for a family of 5

Spa Menu Staff were amazing!

Stayed in April 2024

I didn't like all the optional extras that don't come with your booking, Spa is extra £20 and breakfast means continental not full English thats also £14 extra make sure you take extra money with you.

Perfect location lovely and clean staff are spot on 👍

Stayed in April 2024

Charges of £20 per person per day for the pool and spa and we were only told on arrival. Although breakfast is offered, it is only continental, cooked options are approx.£14 extra

Location

Stayed in April 2024

We had ants in our room big let down

Sauna swimming pool and a great view

Stayed in April 2024

A couple having sex in the jacuzzi so we did fancy taking a dip after see that. Spa lovely apart from that.

Great views, very comfortable, excellent food and great value for money.

Stayed in April 2024

The room was a little worn and torn. The mattress you can pretty much feel each and every spring when turning over throughout the night. On the Saturday the spa facilities weren't really manned and so the kids that were in there were throwing floats at each other just missing my partners head by about an inch but the look of death he gave, made the kids scarper. Also they were all sat in the sauna at one point which most adults looked fed up with as they kept going in and out opening the door every two minutes. You could tell some of the older folk looked dissatisfied by them being in there.

The hotel is in a great location, just south of the town so about a 10 minute drive. Our room had an amazing view of the lake and the spa facilities were nice when it was just adults.

Stayed in April 2024

The mattresses were horrendous, couldn’t sleep at all because of two massive dips on each side of the mattress and that brought the whole experience down massively, the bathroom shower kept leaking and left a pool of water every morning and some bed sheets were stained.

Lovely scenery, good value for use of the spa, lovely staff for the most part and generally very lovely and cozy atmosphere!

Stayed in April 2024

We had a “compact room” and it was a compact room - I don’t think it helped that I’m 7 months pregnant so didn’t really sleep. Think it was also like a sofa bed as could feel the dints, but the second night was better.

Food was brilliant and spa facilities were great. Had a massage and the lady who did mine was amazing!

Stayed in March 2024

From our room to the reception/ restaurant was quite a few flights of stairs . The rooms need a bit of a renovation (mattress change , window frames rotten bit of fresh sealer around bathroom)

Good location over looking the lake Food was lovely and staff were very friendly.

Stayed in March 2024

All the steps and very noisy rooms

The bar and restaurant staff made the break

Stayed in March 2024

Having to pay for the leisure facilities. Also on booking.com it said breakfast( this was however continental breakfast) if you wanted full English you had to pay for it. So it should clearly state this on the website.

Reception staff was fabulous

Stayed in March 2024

We had to pay additional fee to use the spa facilities. The kitchen shut at 8.30 pm and staff said we could phone an order a takeaway Also there was additional fee for room service. Additional fee for cooked breakfast.I felt you got only the basic room and everything had an add on cost. We managed to get free car parking included with the room. The bedroom needed decorated and updated. There was a film blocking the view from the table and chairs in the room overlooking the lake so had to stand to see the lake for bedroom window and a previous occupant had started to peel the film off the window so they could sit and see the view of the lake .There was stains all over the carpet so the really dirty. The bathroom requires updated very old fashion, the shower has tiny square cubicle and the shower head would stay up we had to hold shower up .

Loved the area.

Stayed in March 2024