Potholes on way in are bonkers Tv didn’t work Shower didn’t work ( non existent) Bath dirty Staff seemed adamant I hadn’t paid dispite me showing them the receipt, To there credit got a free breakfast after brining all this up.

Looks grand on the outside

Stayed in December 2023

Was waiting to at the reception for while in the evening to check in. No staff at the desk until a person shouted anyone there! One staff came from the back room.

Nice location

Stayed in February 2024

The evening meal that was included could have had more choice but what was on offer was ok

Nice clean room had recently been refurbished

Stayed in February 2024

The bathroom window was rusty and difficult to close. The bedroom window was open and I was unable to close it - not very safe as the room was on the ground floor! The toilet roll holder needs to be reattached. In this current age, not having free access to wi-fi is poor. The main bar was poorly stocked - no tonic water and, as fridges were not working, there was no cold wine, champagne, Prosecco, etc. this was unacceptable. As I had to leave at 6:30 a.m., I was not able to enjoy breakfast. No alternative was offered - even when I asked for a simple bacon sandwich or toast.

My room was comfortable and very clean. Tea/coffee making facilities were good. Staff were excellent!

Stayed in February 2024

Door key cards were a royal pain. Every day that i returned, i would have to go all the way back down to reception to get it reprogrammed. One day they tried to say i wasn't in the room and that i had the wrong information. At this point i had been in the room 2 nights and all my stuff was in there. Eventually sorted it out, which takes me back to day 1 and check in. The check in was busy and took about 30 mins to get to the desk. In the time i was waiting 3 different people had been given keys to rooms, but came back down as there were people already in them. Wanted extra payment to use the pool and spa facilities, this isn't stated at the time of booking

Breakfast was ok. Fried bread was inedible due to being left under the heat lamp. Nice selection of cooked. Minimal pastries to choose from. Not much choice of fruit and the fruit that was on offer had seen better days. Had a superior double room. Was nice. Stayed 3 nights but no room tidy or freshen up.

Stayed in February 2024

Length of waiting around late in the evening to check-in. Room not ready due to miscommunication with Booking.com. Staff toing and froing but not much happening. Old style aluminium frame windows with mould in corners. No follow up on VAT receipt.

Resolved booking issue between booking.com and the hotel.

Stayed in February 2024

The hallways, stairs and lift were very tired looking, scuffs all over the walls, chewing gum over the handrail in the lift as well as damage to the panels, very dirty. The hotel room itself was okay, basic looking furniture but was clean, the mattress was ‘roll together’ so we got up each morning with stiff backs. I think the room may have been recently painted as there were paint splodges on the carpet. The place looks really tired and looks like it needs some updating,

The garden was lovely, looked very pretty, the staff were friendly at reception.

Stayed in February 2024

Doors banging late at night and early in the morning. We were not informed before we arrived at the hotel that there were renovations going on in the hotel. So drilling and banging started just after 8:00 in the morning. So, there was no chance of a lay in.

Clean and nice size room. Comfortable bed, nice clean bathroom with hot water. Great location for Birmingham NEC. Near to fuel garage & restaurants. Good breakfast.

Stayed in February 2024

Property is looking rundown. Rooms could do with a major overhaul including the bathrooms. Locking mechanisms on room door was not working properly.

Location and parking

Stayed in February 2024

only 2 pillows asked for 2 more never arrived asked twice

Food

Stayed in February 2024

Location

Stayed in February 2024

The carvery wasn’t to good had a choice of 2 vegetables one I didn’t like and the gravy was so runny no thickness to it and not the best choice of condiments to go with it! The sauna wasn’t working but still got charged same price and the breakfast was nice if your not a vegetarian. Staff at reception wasn’t very friendly

The room was lovely very clean and comfortable, and the spa was nice and the bar area and eating area was set out nice

Stayed in February 2024

The hotel is being renovated but it is always great to stay there especially for the big event our industry has every year. Good breakfast and good price

Stayed in November 2023

No shower only a bath , check in was too long

Grounds and area situated.

Stayed in February 2024

Not much to not like, you get what you pay for but was a bit disappointing when the teaspoons were dirty and sticky but nothing major!

Great location and friendly staff

Stayed in February 2024

As it was an overnight stay it was fine , a in the middle of no where

Set in lovely grounds

Stayed in February 2024

Difficult to find. Terrible drive through Coventry city centre traffic. The drive was rough and infinished. The spotlights blind you so you can't see the drive properly after dark. Huge old hotel, full of empty reception rooms. No vending for snacks, just drinks. A charge of £7 extra for Wi fi in the bedroom! Room too hot, had to turn the radiator off. Air conditioning noisy all night. Didn't try the food due to negative reviews, apart from Breakfast which was adequate. Pity the hot drinks were from a vending machine. Staff non-committal. Had to ask for more milk sachets. No biscuits provided! It would have been nice to have some hotel information brochures in the room and also nearby places to eat.

Nice grounds. Room adequate.

Stayed in February 2024

large comfortable bed..clean room ideal for contractors

Stayed in January 2024

comfortable stay..nice to have leisure facilities

Stayed in January 2024

I love you

I like to cuddle or there xxxx

Stayed in January 2024

No fruit juice

Breakfast adequate but orange squash instead of orange juice!!!!

Stayed in January 2024

The Bed could have been comfier and the bathroom needs updating

Food and bar were good

Stayed in January 2024

Waiting for staff and their inefficient service

Stayed in January 2024

Shower was broken in one of the room 353 and it was dirty. Found someone toe nail on the floor and the rooms smelt. They definitely needed airing

The old part of the building looked nice and the staff ver mostly friendly

Stayed in January 2024

Didnt like that you had to pay for internet every single day. Plus you had to pay seperate on each device. Heater worked but had broken legs on it. Didnt have enough plug sockets in our room for our devices.

Bed was comfy. Very spacious. Breakfast food was good. Staff were exceptional.

Stayed in January 2024