10 Air Street, West End - Mayfair, Westminster Borough, London, W1B 4DY, United Kingdom
#19 of 1,012 hotels in London
Guests' ChoiceBased on 494 hotel reviews
9.3Cleanliness
9.6
Comfort
9.6
Location
9.8
Facilities
9.5
Staff
9.6
Value for money
8.4
Free WiFi
9.2
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End of dialog contentReviewed: 13 May 2024
Geg11
SwitzerlandNothing!
Best location and great service! Beautiful rooms and nice equipment.
Stayed in May 2024
Reviewed: 18 April 2024
Irit
IsraelGreat hotel. Elegant. Central location near picadili circus !!!Excellent service Our rooms were very comfortable and quiet Highly recommended
Stayed in April 2024
Reviewed: 15 April 2024
David
SwitzerlandVery close to perfection! Excellent, kind and courteous staff, without an exception. Perfectly soundproof rooms. Amazing spa and gym area. Absolutely fabulous hotel design. Unbeatable location. I'm a fan.
Stayed in April 2024
Reviewed: 11 April 2024
Gary
United KingdomShower Flow wasn’t very good and lighting was challenging to operate.
Oozes class and excellent location
Stayed in April 2024
Reviewed: 9 April 2024
Sanja
CroatiaI didn't see the Regent street from the room window. I'm not even sure if you can have so little windows in room like this. But I will always come back, but not on the sixth floor.
All about the Set familie I like. The people, the atmosphere, the food and the florist.
Stayed in April 2024
Reviewed: 2 April 2024
Mercédesz
HungaryThe hotel deserves a better bar. There is al a carte breakfast which is intresting.
Good location, very nice staff and perfect service.
Stayed in April 2024
Reviewed: 10 March 2024
יניב
IsraelEverything is being set at the highest level . great hotel
Stayed in March 2024
Reviewed: 20 February 2024
Karamvir
United KingdomAmazing service from start to finish. Couldn't recommend Hotel Café Royal enough. They went out their way to make the experience special and relevant to the occasion that was celebrated. Thank you!
Stayed in February 2024
Reviewed: 27 January 2024
Ipek
TurkeyLocation was Perfect, Gorgeous, beautiful!! The staff was so good and helpful. The cafe of the hotel has outside area was perfect.
Stayed in January 2024
Reviewed: 25 January 2024
Ihsan
TurkeyLocation is perfect and very close to all attractive places. Room and all hotel facilities are excellent. we didn't try breakfast but especially cakes and bubbles cafe should be visited.
Stayed in January 2024
Reviewed: 8 January 2024
James
United KingdomRoom view, staff and service
Stayed in December 2023
Reviewed: 1 December 2023
Joshua
United KingdomOne of the best hotels in London.
Stayed in November 2023
Reviewed: 13 November 2023
Alex
United KingdomNothing really! I travel around the world all the time (more than 1M airmiles to date) and there was not a thing wrong - every detail perfect and zero room for improvement. This is perfection in hotelerie hospitality!
The concierge was super-helpful all the way through! From reserving us a table at the exclusive French Brasserie Zédel at short notice (they advised no space for 4 months!), warm welcoming reception and very smooth departure - this is what world-class service looks like!
Stayed in November 2023
Reviewed: 9 November 2023
Leeanne
New ZealandLighting in the bathroom could have been better, it was too dark to apply makeup.
Great location, beautifully appointed hotel with excellent facilities, staff were friendly and helpful.
Stayed in October 2023
Reviewed: 4 November 2023
Joyce
United StatesOur room had a wonderful view of Piccadilly Circus without hearing any of the street noise! The soundproofing in the hotel is excellent; the location is perfect for walking to West End theaters (the main reason for our trip). Lots of great places to eat close by. We had a fantastic breakfast every morning at the hotel with excellent service. Arturo went out of his way each time we visited to make sure we were taken care of - whether we were seated in his section or not! The hotel is beautiful and very secure. The gentleman at the doors were always kind and helpful, especially when we needed to be pointed in the right direction to where we were headed. Most nights we were out late at the theatre, and having an excellent late night menu for a late dinner in our room was perfect for us. All of the room service staff were wonderful. Everyone we spoke with at the front desk was kind and attentive and helpful. Overall - it was a wonderful 10 days in a lovely hotel in London!
Stayed in October 2023
Reviewed: 19 October 2023
Gary
United StatesThe technology in the room (light control) was fiddly. It took a few days to figure out how to work them. The carerra marble floors in the bathrooms were clean but stained. We were in room 317 and noticed rust stains coming out of the tub faucet which made the tub look dirty.
The location was close to all major attractions. The hotel staff was exceptionally attentive but not intrusive.
Stayed in October 2023
Reviewed: 7 October 2023
Jacobus
South AfricaService was slow in gallery restaurant, breakfast and dinner
Fantastic facilities and location
Stayed in October 2023
Reviewed: 28 September 2023
Tarek
GermanyNothing. It is a fantastic hotel.
It is a superb hotel - one of the best hotels in the world. Excellent central location, beautiful modern design, spatious rooms, fantastic staff with attention to detail and always willing to perform better than expected, great food and drink options and spa/pool facilities.
Stayed in September 2023
Reviewed: 19 September 2023
Tim
BermudaPaying for water in the bedroom.
Everything, we had a really fun time.
Stayed in August 2023
Reviewed: 1 September 2023
Christopher
United Kingdomthe room was noisy lots of children
we were so quiet , we never had breakfast etc , loved the room
Stayed in August 2023
Reviewed: 30 August 2023
Gaurav
IndiaNothing really
Quality of Service, size of room, location, breakfast
Stayed in August 2023
Reviewed: 26 August 2023
Helen
United KingdomNothing
Lovely friendly staff, couldn’t do enough for you. Pool area was amazing. Location and views perfect.
Stayed in August 2023
Reviewed: 17 August 2023
Amir
KuwaitThe service is best to none! Very attentive and always welcoming.
Stayed in August 2023
Reviewed: 15 August 2023
Sarit
IsraelStaff, cleanliness , location ,
Stayed in August 2023
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