30-33 High St, Canterbury, CT1 2RX, United Kingdom
#25 of 27 hotels in Canterbury
Guests' ChoiceBased on 2367 hotel reviews
7.8Cleanliness
8.5
Comfort
8.6
Location
9.4
Facilities
7.9
Staff
8.8
Value for money
7.4
Free WiFi
7.8
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End of dialog contentReviewed: 31 August 2023
Catherine
United KingdomBathrooms tired View poor
Location - champagne bar
Stayed in August 2023
Reviewed: 31 August 2023
Deborah
New ZealandStreet noise all night. Could hear people in next room
Great staff. Great location
Stayed in August 2023
Reviewed: 29 August 2023
Jayne
United KingdomWe had 2 different rooms wasn’t what we paid for but they changed one
Stayed in August 2023
Reviewed: 28 August 2023
Basak
United KingdomAs expected from an old building, noise travels between floors and corridors from guests and staff.
The location of the hotel was great. You can walk from the Canterbury West train station within 10 minutes. Our room was nice and quiet. You do not hear the outside noise even if it is located in the centre. We had dinner in the hotel restaurant and the food was excellent. Definitely recommend to dine in here.
Stayed in August 2023
Reviewed: 28 August 2023
Phil
United KingdomLocation is excellent right in centre of everything. Staff were very good and professional. Good breakfast. Good value for money.
Stayed in August 2023
Reviewed: 28 August 2023
Darren
United KingdomThe car park we parked in was a 8 minute walk
Stayed in August 2023
Reviewed: 28 August 2023
Darren
United KingdomNo mini bar !! Noise in the morning in my room !
Stayed in August 2023
Reviewed: 26 August 2023
Alison
United KingdomThe bed was very uncomfortable.
The property was right in the middle of town and the room and hotel was lovely. Staff were very friendly.
Stayed in August 2023
Reviewed: 25 August 2023
Susan
United StatesWe opted for a budget room. Because it’s an old hotel the room was small, long and narrow. I recommend an upgrade.
The location was perfect. Near cathedral and many amazing restaurants.
Stayed in July 2023
Reviewed: 24 August 2023
Mike
United KingdomBeing a Blue badge holder, I found the car park didn't have any marked disabled spaces, and it was quite a distance to walk to the reception area. When I asked if I could access the car park from a rear door that led out to the car park, I was told it was for staff only, but they would get someone to carry our cases to my car. All well and good, but I still had to make my way to the car park.
The hotel is very central to most parts of the city. The room was comfortable and clean, and most staff were friendly.
Stayed in August 2023
Reviewed: 24 August 2023
Sheila
NetherlandsThe room was a bit smaller than expected but perfect for a 1 night stay.
Location was perfect - right on the main pedestrian street with car access at the rear. Not far to walk to restaurants and other facilities. Staff super helpful, which was much appreciated when travelling with mobility issues. Thanks to all the staff.
Stayed in August 2023
Reviewed: 22 August 2023
Jacki
United StatesNothing I did not like.
Location
Stayed in July 2023
Reviewed: 22 August 2023
Karen
United KingdomWhen I booked, I requested parking, as I am disabled and need my car at hand. There was no information given about having to pay for parking on top of the price quoted. I was very surprised to be given a bill for parking when I checked out. The staff were adiment that they made it clear to Booking.com that barking was extra. It wasn't clear to me.
My room was lovely and my breakfast was great. Great location. Most of the staff were very friendly but a couple of the reception staff weren't very helpful
Stayed in July 2023
Reviewed: 21 August 2023
Paul
United KingdomPaying for breakfast which should have been in the price
Liked every thing, apart from having to pay for breakfast which should have been in the price had I booked directly with the hotel
Stayed in August 2023
Reviewed: 20 August 2023
Vincent
United KingdomParking was limited
Very close to the city centre
Stayed in August 2023
Reviewed: 20 August 2023
Patricia
United KingdomDirty windows Pigeon poo near entrance outside need to get rid of the birds on top of the canopy
Great location Super friendly staff Very clean (cleaning staff super nice)
Stayed in August 2023
Reviewed: 19 August 2023
Linda
IrelandRoom a bit small
Location
Stayed in August 2023
Reviewed: 19 August 2023
Linda
IrelandRoom to small
Very central
Stayed in August 2023
Reviewed: 18 August 2023
Edwina
SingaporeIf we had more time, would have stayed longer.
Front desk staff were exceptionally helpful, professional yet warm. Especially the lady from Tenterden who attended to all our queries regarding our excursion to Chapel Down winery. You should be so proud to have such staff!
Stayed in July 2023
Reviewed: 14 August 2023
Michael
United KingdomSmall bed Breakfast not great for £18 - fruit was not nice
Location
Stayed in August 2023
Reviewed: 14 August 2023
Scott
United KingdomParking
Good location, excellent breakfast
Stayed in August 2023
Reviewed: 13 August 2023
Uzoamaka
United KingdomBreakfast wasn’t great! Didn’t like that it wasn’t a buffet!
The room was very spacious. So many charging points. Loved the everything about the room. Bathroom was neat, towels provided. Bed was very comfortable. I
Stayed in August 2023
Reviewed: 13 August 2023
Frederic
FranceBed quality can be improved for a such level hotel. Bathroom is typically old fashioned English -cold and hot water separated but very clean and comfortable
Nice and clean luxury hotel. Breakfast and dinner at County restaurant were high level. Location is nice in the center of Canterbury. All the most interesting places are at walking distance including the railway station. Room was very comfortable and very clean. Air conditionned is individual and available when needed.
Stayed in August 2023
Reviewed: 12 August 2023
Sheila
United KingdomKitchen closed early
Location comfortable clean nice staff
Stayed in August 2023
Reviewed: 12 August 2023
Joseph
BermudaEverything went well.
Stayed in July 2023
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