Scotswood Road, Newcastle upon Tyne, NE1 4AD, United Kingdom
#31 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 4151 hotel reviews
8.0Cleanliness
8.4
Comfort
8.4
Location
9.0
Facilities
8.0
Staff
8.9
Value for money
8.2
Free WiFi
8.3
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End of dialog contentReviewed: 13 May 2024
Hold
United KingdomThe price of the breakfast was ridiculous not value for money at all then it wasn't that nice very disappointing
The easy booking in the fact they let us book in early
Stayed in May 2024
Reviewed: 13 May 2024
Paul
United KingdomNo biscuits for my in room coffee lol.
Very big room. Lovely, clean and comfortable. Staff were very friendly at reception. Free bottle of water upon checking in was nice too.
Stayed in May 2024
Reviewed: 12 May 2024
Dominic
United KingdomA little overpriced and out of the way
Clean and quick to check in and out
Stayed in May 2024
Reviewed: 12 May 2024
Ashley
United KingdomNo air conditioning
Location of the hotel, the bed was very comfortable
Stayed in May 2024
Reviewed: 12 May 2024
Jessica
United KingdomIt’s a little bit old fashioned
Stayed in May 2024
Reviewed: 12 May 2024
Diane
United KingdomRoom bright and cheerful although a little smaller than anticipated. ( Nice and clean thought). Bathroom a little outdated and needed some small maintainance around the base of the sink. The block to the right of the sink. The skirting board, at the toilet end of the bath needs a little maintainance. I was surprised the water that could be purchased at reception was over £2. Nothing that spoilt the experience though.
The staff were very friendly and helpful. The bed was very comfortable. Nice selection of teas.
Stayed in May 2024
Reviewed: 12 May 2024
Cathryn
United KingdomVery tired bathroom that required a re-fit, no plug sockets on one side of the bed. No Air con, room was very hot and had to have the window open all night which meant some disturbance. Photos are all in the bathroom FYI
The location and the breakfast.
Stayed in May 2024
Reviewed: 12 May 2024
Jennifer
United KingdomDrinks were a bit on the expensive side
Wonderful night away with family hotel was very relaxing excellent views rooms were very comfy and very clean would highly recommend
Stayed in April 2024
Reviewed: 12 May 2024
Tara
United KingdomClean
Stayed in February 2024
Reviewed: 11 May 2024
Angie
United KingdomRoom too hot. No air con. Windows didn't open (understandably) so no ventilation Unable to turn off bathroom light. Can hear people talking in next room. Breakfast exceptionally busy, lack of some foods.
Staff were very friendly and helpful. Although things weren't perfect would definitely stay here again, perhaps in a lower floor room.
Stayed in May 2024
Reviewed: 11 May 2024
Leslie
United KingdomCrack in hand basin
Stayed in May 2024
Reviewed: 11 May 2024
David
United KingdomMore Bar Staff
Location excellent
Stayed in May 2024
Reviewed: 11 May 2024
Win
United Kingdomfood and drink prices way over priced, 1 member of bar staff on a lunchtime on her own who seemed very inexperienced
Location was good for concert at arena, some really friendly helpful staff, especially Sam , Parking across the road very convenient, at a reduced price if staying at the hotel. See pic for how close it is to the arena view from bedroom window. If we were to stay again we would have food before we got there and take a bottle for the room
Stayed in May 2024
Reviewed: 10 May 2024
George
United KingdomThe bathroom was dirty, the grout on the tiles just made me shower when I got home because I did not feel clean, the box at the sink on the floor was nasty dirty silicone around it very grubby. The size of the bath was great for a 2/3 year old it was tiny I don’t truly know what the point of it was. Did concern me what the pillows and mattress could be like I chose not to look but the bed was very comfortable. There was no air conditioning in the room it was hot. There was no fridge in the rooms There was no net curtains at the windows so no privacy especially in my room facing the courtyard area you could look directly in to other rooms so it was either curtains open or closed, not ideal when you want to see the sun. Breakfast Apple juice seemed very weak actually felt it was watered down - White bread ran out and wasn’t replenished as breakfast was nearly over Pastries were not replenished either Breakfast choices just seemed very limited for what they charge. Friends hairdryer didn’t work cable had been damaged in the drawer - hidden hazard
Staff were lovely friend,y and welcoming, reception restaurant and bar were lovely clean and modern location was really good. Cooked breakfast was very good
Stayed in May 2024
Reviewed: 10 May 2024
Stuart
United KingdomBedroom cleanliness wasn't up to standard.
Breakfast was good. Everything was up to scratch but no pastries available when we were dining.
Stayed in May 2024
Reviewed: 10 May 2024
Pam
United KingdomJust the pillows! Plenty of them but too hard for us. Other than that, no problems
Location is excellent as we were going to the Utilita arena, Newcastle. Staff helpful and friendly
Stayed in May 2024
Reviewed: 10 May 2024
Gary
United KingdomNothing
The rooms were comfortable, clean the hotel is in a good location. Breakfast was good with a large selection. The hotel is modern and clean.
Stayed in February 2024
Reviewed: 10 May 2024
Steven
United KingdomRoom was too hot.
The location and breakfast was good
Stayed in May 2024
Reviewed: 10 May 2024
Dene
United KingdomAll is good
The good was great
Stayed in May 2024
Reviewed: 9 May 2024
Alison
United KingdomDinner wasn't the best.
Good
Stayed in April 2024
Reviewed: 9 May 2024
Kelly
United KingdomJust the price
How easy it is to find and park
Stayed in May 2024
Reviewed: 8 May 2024
Nicholas
United KingdomBathroom looked a bit tired.
Great location , clean and tidy room .Special mention to Brian on reception ,an excellent example of how to be a helpful and friendly customer facing person.
Stayed in May 2024
Reviewed: 8 May 2024
Scott
United KingdomNothing
Everything you need for an enjoyable stay
Stayed in May 2024
Reviewed: 8 May 2024
Marie
United KingdomThe only thing that let our room down was at the wardrobe space the wood near the bottom was damp and rotting away also the carpet was damp and it made the room smell other to that all good
Great location, breakfast had a great choice,the bar area was beautiful,staff very friendly
Stayed in May 2024
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