Scotswood Road, Newcastle upon Tyne, NE1 4AD, United Kingdom
#33 of 59 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 4271 hotel reviews
8.0Cleanliness
8.4
Comfort
8.4
Location
9.0
Facilities
8.0
Staff
8.9
Value for money
8.2
Free WiFi
8.3
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End of dialog contentReviewed: 8 April 2024
Fletcher
United KingdomNothing
It was perfectly located for the city centre, comfortable, quiet and the staff were exceptional. Best hotel breakfast I’ve had for a long time. Everything fresh, perfectly cooked and presented.
Stayed in April 2024
Reviewed: 8 April 2024
Tery
United KingdomThe en-suite needs bit of maintenance and good deep clean, low level cleanliness was fine but higher up been missed. The shelf had flyer tucked under holding it up, skirting boards Have started peel away as rotten
Overall was very welcoming and polite staff, comfy bed and rooms are nice
Stayed in April 2024
Reviewed: 7 April 2024
Dalgleish
United KingdomThough the room could of been a bit cleaner but was still not bad
It was good locating
Stayed in April 2024
Reviewed: 7 April 2024
Ray
United KingdomBreakfast
Location
Stayed in April 2024
Reviewed: 6 April 2024
Julie
United Kingdombreakfast was a bit shambolic as it always is when we stay
room was very comfortable, reception staff were very helpful
Stayed in April 2024
Reviewed: 5 April 2024
Lindsey
United KingdomSmell on level 4
Friendly staff . Clean. Close to amenities
Stayed in April 2024
Reviewed: 5 April 2024
Siobhan
United KingdomThere was a rather unpleasant smell in the room and the towel was dirty.
Location was great, view was lovely. Bed was extremely comfortable and we slept great.
Stayed in April 2024
Reviewed: 5 April 2024
Carol
United KingdomNothing really
Friendly staff, location.
Stayed in April 2024
Reviewed: 4 April 2024
Vivian
United Kingdom-
Clean
Stayed in April 2024
Reviewed: 4 April 2024
Nick
United KingdomNo air con
Staff were very friendly
Stayed in April 2024
Reviewed: 4 April 2024
Gary
United KingdomNothing
Location, staff, service
Stayed in April 2024
Reviewed: 3 April 2024
Niall
IrelandThere was no hot water for a shower in the morning.
Friendly receptionist upon arrival. Room was clean and comfortable. Location was excellent.
Stayed in April 2024
Reviewed: 3 April 2024
Alison
United KingdomCloseness to facilities
Stayed in April 2024
Reviewed: 3 April 2024
Jon
United KingdomDecor and bathroom need uodating
Rooms and bathrooms are very tired
Stayed in April 2024
Reviewed: 3 April 2024
Stacey
United KingdomLack of caffeinated drinks in the room. Given 2pm checkout but then housemaids entering the room without notice at 11am
Great value for money.
Stayed in April 2024
Reviewed: 3 April 2024
Janet
United KingdomWas a bit gutted to arrive and the place had flooded due to burst pipe. Meaning bar was closed and no seating at entrance. Would have liked to sit and chill in bar as we have on several other occasions when arrived early. Staff were fab though and fully understand it was out of their control
Excellent value for money and central so ideal location. Lovely and clean
Stayed in April 2024
Reviewed: 3 April 2024
Nina
United KingdomGreat location for shopping and nightlife. Reception staff were very helpful, especially Jonathan.
Stayed in March 2024
Reviewed: 3 April 2024
Andy
United KingdomNothing in particular.
The staff were excellent. The chap on reception couldn’t have been more helpful and got me a drink in the bar while I was waiting to check in.
Stayed in March 2024
Reviewed: 3 April 2024
Oyebisi
United KingdomNothing really.
Excellent staff, very courteous and understanding; made the difference for me above else. They accomodated my early check-in request. Also, the location of this hotel is great, very central.
Stayed in March 2024
Reviewed: 2 April 2024
Sarah
United KingdomNo hot water available on the day of departure. The staff were dealing with what appeared to be a leak in the main lobby area, whether this was the reason for no hot water, I don't know. No draft drinks available in the Bar area.
Great location
Stayed in March 2024
Reviewed: 2 April 2024
Ann
IrelandOverpowering smell of fish in the bar area.
Hotel very clean and modern, staff very friendly.
Stayed in February 2024
Reviewed: 1 April 2024
Genevieve
United KingdomThey are short of staff to clean my parents’ room when we stayed between Friday to Sunday. So they only manage to clean their room late Sunday afternoon. Because of that my parents came to rest in my room, so my room couldn’t be cleaned/tidied.
Location is great, easy to get to town centre and train station. Spacious lobby - perfect for waiting friends. Breakfast is good, a lot of choices on offer. Bar is good.
Stayed in March 2024
Reviewed: 1 April 2024
Clare
United KingdomNothing
Clean, warm, friendly staff, location, parking
Stayed in April 2024
Reviewed: 1 April 2024
Heather
United KingdomMaybe could do with a deep clean. A little shabby in places.
Great location, close to station and walking distance of centre.
Stayed in March 2024
Reviewed: 1 April 2024
Steven
United Kingdomon the day of leaving in the lobby the water pipes were bursted and coming through the lights flooding everywhere
Location was perfect in the city center right next to the train station
Stayed in March 2024
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