The price of the breakfast was ridiculous not value for money at all then it wasn't that nice very disappointing

The easy booking in the fact they let us book in early

Stayed in May 2024

No biscuits for my in room coffee lol.

Very big room. Lovely, clean and comfortable. Staff were very friendly at reception. Free bottle of water upon checking in was nice too.

Stayed in May 2024

A little overpriced and out of the way

Clean and quick to check in and out

Stayed in May 2024

No air conditioning

Location of the hotel, the bed was very comfortable

Stayed in May 2024

It’s a little bit old fashioned

Stayed in May 2024

Room bright and cheerful although a little smaller than anticipated. ( Nice and clean thought). Bathroom a little outdated and needed some small maintainance around the base of the sink. The block to the right of the sink. The skirting board, at the toilet end of the bath needs a little maintainance. I was surprised the water that could be purchased at reception was over £2. Nothing that spoilt the experience though.

The staff were very friendly and helpful. The bed was very comfortable. Nice selection of teas.

Stayed in May 2024

Very tired bathroom that required a re-fit, no plug sockets on one side of the bed. No Air con, room was very hot and had to have the window open all night which meant some disturbance. Photos are all in the bathroom FYI

The location and the breakfast.

Stayed in May 2024

Drinks were a bit on the expensive side

Wonderful night away with family hotel was very relaxing excellent views rooms were very comfy and very clean would highly recommend

Stayed in April 2024

Clean

Stayed in February 2024

Room too hot. No air con. Windows didn't open (understandably) so no ventilation Unable to turn off bathroom light. Can hear people talking in next room. Breakfast exceptionally busy, lack of some foods.

Staff were very friendly and helpful. Although things weren't perfect would definitely stay here again, perhaps in a lower floor room.

Stayed in May 2024

Crack in hand basin

Stayed in May 2024

More Bar Staff

Location excellent

Stayed in May 2024

food and drink prices way over priced, 1 member of bar staff on a lunchtime on her own who seemed very inexperienced

Location was good for concert at arena, some really friendly helpful staff, especially Sam , Parking across the road very convenient, at a reduced price if staying at the hotel. See pic for how close it is to the arena view from bedroom window. If we were to stay again we would have food before we got there and take a bottle for the room

Stayed in May 2024

The bathroom was dirty, the grout on the tiles just made me shower when I got home because I did not feel clean, the box at the sink on the floor was nasty dirty silicone around it very grubby. The size of the bath was great for a 2/3 year old it was tiny I don’t truly know what the point of it was. Did concern me what the pillows and mattress could be like I chose not to look but the bed was very comfortable. There was no air conditioning in the room it was hot. There was no fridge in the rooms There was no net curtains at the windows so no privacy especially in my room facing the courtyard area you could look directly in to other rooms so it was either curtains open or closed, not ideal when you want to see the sun. Breakfast Apple juice seemed very weak actually felt it was watered down - White bread ran out and wasn’t replenished as breakfast was nearly over Pastries were not replenished either Breakfast choices just seemed very limited for what they charge. Friends hairdryer didn’t work cable had been damaged in the drawer - hidden hazard

Staff were lovely friend,y and welcoming, reception restaurant and bar were lovely clean and modern location was really good. Cooked breakfast was very good

Stayed in May 2024

Bedroom cleanliness wasn't up to standard.

Breakfast was good. Everything was up to scratch but no pastries available when we were dining.

Stayed in May 2024

Just the pillows! Plenty of them but too hard for us. Other than that, no problems

Location is excellent as we were going to the Utilita arena, Newcastle. Staff helpful and friendly

Stayed in May 2024

Nothing

The rooms were comfortable, clean the hotel is in a good location. Breakfast was good with a large selection. The hotel is modern and clean.

Stayed in February 2024

Room was too hot.

The location and breakfast was good

Stayed in May 2024

All is good

The good was great

Stayed in May 2024

Dinner wasn't the best.

Good

Stayed in April 2024

Just the price

How easy it is to find and park

Stayed in May 2024

Bathroom looked a bit tired.

Great location , clean and tidy room .Special mention to Brian on reception ,an excellent example of how to be a helpful and friendly customer facing person.

Stayed in May 2024

Nothing

Everything you need for an enjoyable stay

Stayed in May 2024

The only thing that let our room down was at the wardrobe space the wood near the bottom was damp and rotting away also the carpet was damp and it made the room smell other to that all good

Great location, breakfast had a great choice,the bar area was beautiful,staff very friendly

Stayed in May 2024