Scotswood Road, Newcastle upon Tyne, NE1 4AD, United Kingdom
#33 of 59 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 4271 hotel reviews
8.0Cleanliness
8.4
Comfort
8.4
Location
9.0
Facilities
8.0
Staff
8.9
Value for money
8.2
Free WiFi
8.3
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End of dialog contentReviewed: 28 May 2024
Naomi
United KingdomOur room was full of little moths we noticed 1 or 2 on check in but came back to our room at night time to a load of them. All windows were shut no idea where they came from. Overall could do with a better clean.
Quick and easy check in. Big room. Great location
Stayed in May 2024
Reviewed: 28 May 2024
Gibson
United KingdomSecondary glazing missing in room 628
Central location, handy for everything we needed
Stayed in May 2024
Reviewed: 27 May 2024
Tom
United KingdomReceptionist very good
Stayed in May 2024
Reviewed: 27 May 2024
Gillian
United KingdomNot keen on the non directional shower head but at least it had decent power and lots of hot water.
Location cleanliness and very good value for money
Stayed in May 2024
Reviewed: 25 May 2024
Lisa
United KingdomDry uncomfortable pillows No aircon or fans
Lovely and clean Friendly staff
Stayed in May 2024
Reviewed: 24 May 2024
Floris
NetherlandsEasy check in/check out, location right next to station, pretty spacious room with nice view.
Stayed in May 2024
Reviewed: 24 May 2024
Charles
United KingdomThe view from our room ( but you couldn't do anything about that.) Our impression was that the room was a little tired.
Very friendly staff. Bed was comfortable. Location in city centre is excellent. Breakfast team were friendly and cheerful. Breakfast choice was good. Great that we arrived early and the reception team were able to check us in. Much appreciated.
Stayed in May 2024
Reviewed: 23 May 2024
Katrina
United KingdomThat anyone can access the hotel floors via the lift without needing a card so security is an issue especially when staying alone/with children
Didnt have food, used the bar once and staff were friendly. Good location overall but perfect for the Utilita Arena!
Stayed in April 2024
Reviewed: 23 May 2024
Karen
United KingdomBreakfast was not great, half the food had ran out and we were told they were short staffed 🤷🏻♀️ So you pay the same and get less and its not there fault cos they are short staffed???
The staff who did turn up to work were all lovely 😂
Stayed in March 2024
Reviewed: 23 May 2024
Lucy
United Kingdomn/a
excellent location, clean and welcoming
Stayed in April 2024
Reviewed: 22 May 2024
Gavin
United KingdomThe facilities in the rooms are showing a bit of wear and tear, probably coming time to redo the carpets and bathrooms
The location and facilities were great, will use this hotel for all my future trips to Newcastle I think
Stayed in May 2024
Reviewed: 22 May 2024
Stephen
IrelandPerfect for lads heading off on a stag weekend. Very central
Stayed in May 2024
Reviewed: 22 May 2024
Aldra
United KingdomRoom could do with a wee bit TLC. Housekeeping a bit of a hit or miss I appreciate they don't get much time, perhaps more could be given.
Location, helpful, very friendly staff and size of accessible room. Quietness when in room.
Stayed in May 2024
Reviewed: 22 May 2024
Susan
United KingdomPoor shower
Fresh fruit and cold water in an airy reception.
Stayed in May 2024
Reviewed: 22 May 2024
John
CanadaCan't really add anything, great place to stay for our purpose.
Room was spacious and clean very comfortable, very quiet. Despite stag & doe events in the hotel apart from lounge hotel was amazingly quiet.Location to train station and metro was great.Brian at front desk was amazing and made us feel like we owned the place, don't know what he earns but he should have a raise.
Stayed in May 2024
Reviewed: 20 May 2024
Laura
United KingdomStaff were super friendly and hotel was clean only downfall was we paid for a superior room but some of our party had standard rooms and were bigger than ours
It was really central but not so that it was noisy
Stayed in May 2024
Reviewed: 20 May 2024
Paul
United KingdomNothing
Great location
Stayed in May 2024
Reviewed: 19 May 2024
Richard
United KingdomNo air con
Location price service
Stayed in May 2024
Reviewed: 19 May 2024
Heike
CanadaAbsolutely lovely staff, thanks to Graham, Brian at front desk. Sam at the bar. Awesome friendly helpful staff. Walkable location. Excellent breakfast options. Delicious dinner options.
Stayed in May 2024
Reviewed: 19 May 2024
Camilla
United KingdomNoisy room By the lift
Nice staff and premises as well as good location
Stayed in April 2024
Reviewed: 17 May 2024
Kyle
United KingdomBar was getting re-done and drinks were left in the sun because of this. Restaurant prices were on the higher side.
Good location, nice clean rooms and friendly staff.
Stayed in April 2024
Reviewed: 17 May 2024
Michael
United KingdomPrice was a lot for one night in comparison to what you get in regard to style of room eg, bathroom and bedroom are very basic although still comfy.
Great location, only 8 minute walk away from Newcastle station and close to the city centre. The bed was comfy and quiet, no noise can be heard from the nearby trains or traffic. The staff are very friendly and they offered me free breakfast which was very sweet. The breakfast was good with hot and cold buffets.
Stayed in May 2024
Reviewed: 16 May 2024
Glenda
United KingdomOne of the rooms booked had a faulty window and couldn’t be closed but they moved the occupant to another room.
Near to train station Bed very comfortable. Checked in early staff at reception very obliging. Breakfast was good.
Stayed in May 2024
Reviewed: 15 May 2024
Catharine
United KingdomVery noisy fans on the 7th floor, to loud to sleep. The female reception could not understand us, and we could not understand them either.
Good location for utilita arena and not far from centre and railway station Male reception very helpful. Breakfast very good.
Stayed in May 2024
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