Penny Lane, Haydock, WA11 9SG, United Kingdom
#5 of 5 hotels in Haydock
Guests' ChoiceBased on 2239 hotel reviews
7.1Cleanliness
7.6
Comfort
7.7
Location
8.1
Facilities
7.5
Staff
8.2
Value for money
7.4
Free WiFi
7.8
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End of dialog contentReviewed: 30 May 2024
Donna
United KingdomThe grounds had a lot of customer litter on the floor, such a shame as the location and building was lovely. We had an evening meal in the restaurant, how the hotel is advertised we were not expecting frozen pub food, the battered fish was nearly cremated. The breakfast was a buffet style, not a great choice on offer. We didn’t have any even though we paid for it.
Rooms were clean if a little tired. The grounds were picturesque.
Stayed in May 2024
Reviewed: 28 May 2024
Leanne
United KingdomRooms very tired need a refurb
Stayed in May 2024
Reviewed: 23 May 2024
Tony
United KingdomNo battery in the tv remote tea and coffee facility a little sparse with the sachets stuffed in to the mugs the whole place looking tired!
Friendly and helpful staff excellent location clean and tidy
Stayed in May 2024
Reviewed: 17 May 2024
Kathy
United KingdomBathroom’s need updating.
Ground floor rooms suited my elderly mother Customer service Quiet rooms Service recovery for allocating an already occupied room
Stayed in May 2024
Reviewed: 11 May 2024
Johnny
United KingdomRooms were dirty
Nice setting
Stayed in May 2024
Reviewed: 6 May 2024
Sian
United KingdomTo be brutally honest found one member staff not that helpful felt she was not bothered we tried to smile at her but nothing . Also I’m allergic to dog hair and was mortified to see dogs in rooms and we were 2 doors away counted 5 dogs with different peale not nice ..wanted to tell staff but felt they would have been REALLY!!! So was awkward we had room 142 it was really nice but noisy next door etc .
We stay here often and love location and normally facilities..love the hotel
Stayed in May 2024
Reviewed: 5 May 2024
Wendy
United KingdomExcellent fir stay to attend local event
Stayed in May 2024
Reviewed: 5 May 2024
Samantha
United KingdomEverything was great. Apart from not being able to use the swimming facilities whilst we stay. Instead we had to pay separate for that.
Our stay was really good. It's a lovely place. Nice food and good customer service.
Stayed in May 2024
Reviewed: 2 May 2024
Peter
United KingdomWe didn't want a disabled room, but that is what we were given
The staff were extremely good and veryu friendly
Stayed in May 2024
Reviewed: 28 April 2024
Dean
United KingdomTea coffee was poor quality
Breakfast was expensive
Stayed in April 2024
Reviewed: 20 April 2024
Salmon
United KingdomThe hotel staff was very friendly and they were always on hand if you needed anything. The room was clean and tidy and hotel itself was clean and i personnaly like the decor and cozy feel. Breakfast was good too.
Stayed in April 2024
Reviewed: 18 April 2024
Elizabeth
United KingdomNeeds a good refurb, dated.
Location and size of rooms/bar restaurant
Stayed in April 2024
Reviewed: 15 April 2024
Karen
United KingdomMy room was not cleaned at all, beds not made, no clean towels, teas coffee tea and milk not replenished, toilet would not flush, food in restaurant sent back twice due to incorrect order, ignored at bar when waiting to be served, requested ground floor room for my 83 year old father with severe mobility issues, called ahead to explain he needs a room really close amenities, I was told his room was just behind reception, upon check in, his room was down very long corridors , 3 doors from the end of the hotel, asked to change rooms, was told fully booked, disappointed that the hotel only has 1 room for a disabled walk in shower.
Lots of seating areas, nicely decorated, decent size bedroom and good shower
Stayed in April 2024
Reviewed: 15 April 2024
Matthew
United KingdomDated and needs refresh especially bathroom and curtains, holes in curtains
Location to family
Stayed in April 2024
Reviewed: 15 April 2024
Mila
United KingdomOur room had paint peeling off on the wall. The bed was two singles pushed together and it wasn’t very comfortable. We could feel the springs in our backs. Our friends had booked the same room and theirs was so much better
The location and swimming pool
Stayed in April 2024
Reviewed: 13 April 2024
Stephen
United KingdomThe window did not open in my room, which I only discovered when I needed fresh air at 4am
Location, good breakfast
Stayed in April 2024
Reviewed: 12 April 2024
Malone
United KingdomRooms are starting to look tired and plumbing in the bathroom is poor. Object to the fact that you have to pay £10 each time you use the pool and also £10 to park your.
Loved the conservatory area. Bar and food weee food.
Stayed in April 2024
Reviewed: 11 April 2024
Matthew
United KingdomAc broken in room. Dated room decor. Room service forgot spoon. Pool area is small and dated.
Nice gardens, food was good
Stayed in April 2024
Reviewed: 8 April 2024
Dennise
United KingdomRooms not as quiet as some others
Impressive building, clean, modern and comfortable.
Stayed in April 2024
Reviewed: 7 April 2024
Smith
United KingdomStaff were not engaging ( with some exceptions!) High smell of chlorine getting to my room. Hotel is in an industrial estate, not local to anything!
Spacious rooms. Clean and tidy. Easy to locate. The man in charge of breakfast in the dining room was exceptional. Very attentive and so lovely and friendly.
Stayed in April 2024
Reviewed: 7 April 2024
Lisa
United StatesParking fee is high considering where this is located and a large car park.
Friendly staff. Good food in the restaurant and Thursday Quizzes for charity was fun.. Beds were comfy, some worn out areas in carpet and walls, but it is an older place. My traveking companion really liked the pool. I did not get a chance to use the pool or excellent-looking workout room.
Stayed in March 2024
Reviewed: 7 April 2024
Jean
United KingdomThere was a wedding on and loud music was on until late. We were not told on checking in.
The hotel was in a great location for the races. Plenty of choice for breakfast. It had a swimming pool and Gym.
Stayed in March 2024
Reviewed: 31 March 2024
Gavin
United KingdomThereceptionist wasn’t very good didn’t provide and I for one the hotel
There was two gentleman in the restaurant they were foreign and there service was fantastic a real asset to the company their service was exceptional
Stayed in March 2024
Reviewed: 31 March 2024
Tally
United KingdomNo staff behind the bar at night , a wedding party , race goers, bar was chocca and 2 staff behind the bar , waiting 15 / 20 minutes to be served.
The location was good for a day at the races .
Stayed in March 2024
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