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Reviews of Pilgrim Hotel 3 stars

Ross Road, Much Birch, Hereford, HR2 8HJ, United Kingdom

#11 of 14 hotels in Hereford

Guests' Choice

Review score

Based on 433 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.6

  • Location

    8.8

  • Facilities

    8.1

  • Staff

    9.0

  • Value for money

    8.2

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 10 April 2024

    8.0
    Excellent stop over stay
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Hotel could do with a refresh decoration but very clean warm and comfortable

    Excellent location Great food in restaurant Staff friendly

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Beautiful location! Loved the restaurant/pub attached which made an easy trip for us with dinner and breakfast.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Budget Double Room
    • Stayed 2 nights

    Location very out of the way

    Nice hotel

    Stayed in April 2024

  • Reviewed: 29 March 2024

    7.0
    A comfortable, friendly base from which to visit Hereford and would also have been good for walking if the weather had b
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    The electric shower was rather low power.

    Lovely views and friendly helpful staff

    Stayed in March 2024

  • Reviewed: 26 March 2024

    7.0
    One person spoilt the whole experience, which is rather sad for the others.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights

    One of the staff at the evening meal virtually threw us out of the restaurant at 22:10, as he needed to clean up

    Both Breakfast and Evening Meals were excellent both in value and quality

    Stayed in March 2024

  • Reviewed: 24 March 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Valley Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The shower was a bit poor.

    The staff were friendly and the rooms and communal areas were clean. The breakfast was tasty.

    Stayed in March 2024

  • Reviewed: 13 March 2024

    7.0
    Everything as expected.We’ll be back.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    First class, perhaps a little cramped.

    Stayed in February 2024

  • Reviewed: 5 March 2024

    9.0
    Very enjoyable stay. A nice quiet spot and on this stay great views.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast very basic, but then my food choices are different at home. Not such a bad thing, I just eat differently.

    My room ( 15 ) looked over the valley and towards the welsh mountains, was even more beautiful when snow was on the hills, lovely room , clean and plenty of tea and coffee .

    Stayed in March 2024

  • Reviewed: 25 February 2024

    8.0
    Excellent dinner
    • Leisure trip
    • Group
    • Valley Twin Room
    • Stayed 1 night
    • Submitted via mobile

    From the exterior I was hoping it would be cosy, with comfy seating and nice lighting. It was more like a transport hotel, though perhaps that’s its main function. Room well appointed. Shower very weak. Noisy folks above woke us on their night visit to the toilet.

    Excellent evening meal though service was poor

    Stayed in February 2024

  • Reviewed: 10 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    Ceiling is thin so could hear the person upstairs when the walked about. Fortunately they didn't move round too much.

    Staff were all excellent and very helpful. Evening dinner was very tasty and plenty of it. Good sized room with views across the garden. Plenty of free parking

    Stayed in February 2024

  • Reviewed: 10 February 2024

    7.0
    It was ok, but nothing amazing!
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    No hot water when we arrived after a 6 hour trip. Workman in room next door were working outside our widows with work bench, no net curtains, so not much privacy. Lights not always coming on in corridors late at night and had to use phone.

    The bed was very comfy, good size room and nice view

    Stayed in February 2024

  • Reviewed: 2 February 2024

    9.0
    Enjoyable and would definitely recommend.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 3 nights
    • Submitted via mobile

    Had to ask for assistance to gain access to room, lock rather difficult to deal with.

    Great breakfast and Evening meal. Friendly staff, very welcoming. Room great, comfy bed with lovely soft bedlinen.

    Stayed in January 2024

  • Reviewed: 30 January 2024

    8.0
    Didn’t quite live up to our expectations.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    Property (interior) was dated and didn’t match photos on website. Our room was very small and bathroom needed updating. Waitresses at breakfast were dressed very casual (trainers/leggings) maybe a simple uniform would be nice.

    Reception staff were very friendly and helpful. Breakfast was fresh and tasty, plenty of choice.

    Stayed in January 2024

  • Reviewed: 28 January 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    A little dated. Shower is poor with no pressure.

    Friendly staff, good breakfast l, comfy beds.

    Stayed in January 2024

  • Reviewed: 22 December 2023

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Valley Twin Room
    • Stayed 2 nights

    nothing

    staff are friendly and the whole atmosphere of the hotel is excellent.

    Stayed in November 2023

  • Reviewed: 24 November 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    People friendly

    Stayed in November 2023

  • Reviewed: 21 November 2023

    7.0
    Hotel stay matched our needs
    • Business trip
    • Group
    • Valley Twin Room
    • Stayed 4 nights

    The general temperature around the hotel was a little on the cold side.

    Breakfast was basic but tasty and hot. A little bit pricey

    Stayed in November 2023

  • Reviewed: 20 November 2023

    9.0
    Great. Definitely be going back!
    • Leisure trip
    • Group
    • Penthouse Apartment
    • Stayed 1 night
    • Submitted via mobile

    Steep staircase to Penthouse which was tough for my mum, but we managed. An additional light half- way down stairs would be useful? No bedsides or lamps in twin room? A second bathroom would be good, but the value for money was spot on.

    The views were stunning!!! The Penthouse was spotless, well- equipped and spacious. The staff were very helpful. Food was excellent.

    Stayed in November 2023

  • Reviewed: 10 November 2023

    8.0
    very comfortable country pub hotel
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    Very comfortable country pub hotel

    Stayed in October 2023

  • Reviewed: 7 November 2023

    8.0
    Comfortable apart from above.
    • Leisure trip
    • Group
    • Deluxe King Room
    • Stayed 3 nights

    Arrived back after long day at wedding, on own & car park unlit. One light on in Hotel doorway & none inside Hotel itself. Had to fumble around in hotel reception to put phone light on to find my way to my corridor, where auto light came on.

    As stated.

    Stayed in November 2023

  • Reviewed: 26 October 2023

    7.0
    Lovely staff, great food, rooms were clean but a little under whelming
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Booked a kingsize room but the bed was more like a double. The bathroom and shower was very old fashioned with a tiny shower head which wasn’t great.

    Lovely location, restaurant was fantastic we had great food. Great staff.

    Stayed in October 2023

  • Reviewed: 23 October 2023

    7.0
    Quiet and comfortable
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Lack of soundproofing Decor a bit dated Building site at the back will spoil the views

    Nice location, friendly staff

    Stayed in October 2023

  • Reviewed: 18 October 2023

    7.0
    A pleasant stay. Although our bedroom was fine some rooms seem a bit tired and need upgrading.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 3 nights

    The buffet breakfast was quite basic and rather unimaginative and the breakfast room was quite tight for space when busy. Wifi was only available in the bedrooms rather than the common areas.

    The cooked breakfast was ok. The location was good with beautiful views of surrounding countryside. The staff were friendly and helpful.

    Stayed in October 2023

  • Reviewed: 17 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was a bit odd. You could have the Continental breakfast. But if you wanted the full English you had to pay for both? You could not pay for it as a single breakfast? And at £12.50 for 1 sausage. 1 slice of bacon a small breakfast not good value at all.

    Lovely situation. Plenty of parking.

    Stayed in October 2023

Showing 1 – 25

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