Communication by mail before was complicated. We heard too much what happened in the corridor.

Breakfast was very good. The apartment was comfortable

Stayed in April 2024

The lifts and breakfasts

Location, 2 bedroom option. Great for solo travellers

Stayed in April 2024

Bathroom floor dirty

Everything

Stayed in April 2024

Bad sofa bead, same food for 7 days.

Very easy access for all the places in London city near by station and bus's. Kind and helpful staff.

Stayed in April 2024

Very basic breakfast and same dishes everyday . We stayed for 6 days but didn’t bother to have breakfast after 3 days. Both Elevators are poorly maintained and not enough to service this size hotel

A decent size room with comfortable sofabed . Good location within walking distance to Earls court , Gloucester road and high street Kensington. Good gym and laundry facilities. Very clean property and friendly staff

Stayed in April 2024

Main bedroom is small. But the overall room gives enough space for a “sight seeing not in the hotel all day hotel” type of trip.

GREAT LOCATION!! The property is in very close proximity (6-8 min walk) to Earl Court underground station so getting to all the sight seeing attractions are easily accessible. We came in from Gatwick airport and took tube into the hotel. Wasn’t much of a hassle at all.

Stayed in April 2024

The extra bed was not comfortable

Good quite location.

Stayed in April 2024

The keycard wasn't working very well until we asked the staff to reset it a couple times. Also, the wifi was laggy for the TV's.

I loved the view from the window, variety of foods for breakfast, and the kindness of the staff. The room was clean and warm, and the beds were very comfortable.

Stayed in March 2024

Quite good value for price. Spacious rooms. The one we stayed could comfortably accommodate two adults and two small kids. Quite good location closeby Kensington High Street, metro stop, Natural History Museum. Breakfast available till 11am.

Stayed in April 2024

We forgot a bag in the taxi on our way to the hotel and the staff was very helpful in assisting us finding the bag. Many many thanks! The location was also great.

Stayed in March 2024

Only 2 lefts which is very hard to get in during the breakfast timing and u have kids and buggy

Friendly staff, spacious rooms and all facilities Breakfast was amazing as well

Stayed in April 2024

No baking tray for the oven. Nothing goes in an oven without one. A little noisy outside the apartment.

Nice to have a separate sitting area

Stayed in April 2024

-very slow elevators in the hotel -breakfast after 4 days was very monotonous

-a good area of London -very clean room -helpful and nice staff -large room with a nice view -close to the metro station -close to a large supermarket (Tesco)

Stayed in March 2024

The breakfast served was not that great for a 4* hotel. It lacked variety and also Halal options. Catering to multi culture guests, they should account for this.

The location is ideal, accessible to two underground train stations, bus stops at a 1 minute walk and TESCO store at a 2 minute walk for anything you need.

Stayed in March 2024

Breakfast was very slowly refreshed at the peak time, waited for eggs, mushroom, plates, bowls, orange juice... Tables too close to each other hard to maneuver in the Breakfast area We booked parking in advance. Parking in Hilton was far away and Tesco wasn't possible to book from the app

Clean, modern family suite with kitchen and everything you need in a great hotel.

Stayed in April 2024

There is very little storage/closet space. Since I was staying for several days, I like to unpack everything and I found it difficult to properly organize/hang up my business clothes. A few more drawers would have been nice.

The breakfast buffet was exceptional. The bed was comfortable, the pillows were fluffy. The showerhead, very strong. I loved that there was a little kitchenette and a little living room, so I didn't feel like I was trapped in the same room. I could separate business and sleep.

Stayed in March 2024

We were originally in one bed studio which had connecting door to next room door had no soundproofing and the family next door were very noisy. When we brought this to hotel' s attention they did move us when another room became available

Great location. Very friendly + helpful staff. Breakfast was good

Stayed in April 2024

Room was on the smaller side with bathroom door right next to one of the beds but manageable for a short stay

Clean room with good basic facilities Good breakfast

Stayed in March 2024

Sofa matress uncomfortable. Rather worn walls.

Good British breakfast. Rest of choices (cakes, cheese & cold cuts, healthy options) a bit poor but more than enough to go around. Room definately needed a paint job -wall quite worn. Sofa bed was terribly uncomfortable -you could feel the meta springs in the matress. Te staff found a solution to place a top matress. Location was great in that it is served well by buses and underground. Bus stops 1-3 minute walk and Earl's Court tube station ~10 minutes. Would recomend and revisit.

Stayed in February 2024

The lifts were over-subscribed at times but not a major issue.

A really good hotel in an excellent location. The staff were really friendly and welcoming, especially Roberto and his team at breakfast. An Easter egg hunt was organised for the kids, which they definitely appreciated!

Stayed in March 2024

Probably a little more lounge space in the communal area.

The breakfast was great lots of choice.

Stayed in March 2024

the breakfast choices could've been better. maybe some pancakes or waffles and some other protein options for people who can't eat pork.

location is amazing. the rooms were always clean and tidy.

Stayed in March 2024

The breakfast was too boring! It would be good if every day was something new in the service table!

Stayed in March 2024

There could be some basic spices in the rooms with kitchen (like salt and vegetable oil).

Breakfast was tasty and fresh, rooms were modern and clean. I liked the furnitures and decoration as well. Washing machines - that were able to use free - were also a great "bonus".

Stayed in March 2024