The EV charger didn’t work. The evening meal.

The venue & staff.

Stayed in April 2024

Breakfast was dry and small portion. Not much else was wrong with the place to be honest. I'm being picky with the breakfast!

Fabulous stay, let down only by the breakfast to be honest. The room and the stay, the grounds, the tour, the staff - all perfect. We didn't eat dinner, we ate in the Town.

Stayed in April 2024

One of the best properties I have ever stayed in. Fantastic service, the best staff, room spotless.

Stayed in April 2024

Nothing

The uniqueness and the service was good and friendly.

Stayed in April 2024

nothing

The rooms are beautifully done! The complimentary beverage in the room was a nice extra touch!

Stayed in April 2024

Nothing!

Amazing location. Amazing staff. Amazing experience.

Stayed in April 2024

Be aware there is not much to do in the area without a car.

Truly historic castle. Lovely staff. Excellent food. Beautiful room, very comfortable.

Stayed in April 2024

I couldn’t find fault with anything.

Absolutely everything. Well located with beautiful gardens. Rooms were extremely clean and comfortable and service was exceptional.

Stayed in April 2024

Sorry, but the breakfast was a bit of a let down. Pretty sure the bacon was cooked hours previously.

Fab reception and staff generally. I was there for my 80th birthday and it felt really special. Room was fantastic, especially the secret door!

Stayed in April 2024

Nothing.

Like that it is surrounded by big open country side. Is well maintained. That they have thought about guests experience, from food to service.

Stayed in April 2024

The receptionist when we arrived was not very welcoming and was coughing that much that she couldn't talk. We noticed she was coughing later also and so was clearly unwell which did not make us feel very safe. There was a discrepancy in the information regarding check in time. This receptionist did not deal with this issue in a very friendly or professional manner. In the bedroom there was only one bedside lamp. I booked a massage that should have lasted 45 minutes, instead as she was late starting it, it lasted about 35 minutes. We booked a specific table for our evening meal. However, when we went for it there was already people sat at that table. The staff had not reserved the table and told us we would have to wait until they left. The menus for both Al a carte and the all day dining were very limited. Only 4 choices on the Al a carte.

Castle is beautiful, steeped in history and luxurious. The grounds/gardens are lovely to explore. Everything from decor to furnishings, bathroom products all very good quality. The suite we were in had good tea making facilities, mini fridge, bathrobes, slippers. There was a good turn down service. Very comfortable bed and quality bedding. We were given an upgrade. The staff at breakfast were attentive and friendly. The breakfast room is beautiful and so were the table settings.

Stayed in April 2024

Nothing!

Our one stay exceeded our expectations. The hotel setting was fantastic and both the dinner and breakfast were of a very high quality. Above all else, every member of staff that we met were extremely helpful and very welcoming. A great trip, which I would definitely recommend to others.

Stayed in April 2024

This hotel is not suitable for small children as it is an adult environment throughout and small children struggle to behave in a way that doesn't impact on the enjoyment of others because there is nothing for them to do here. Every facility is designed for adult appreciation as you would expect from a Relais and Chateau Castle. This venue is all about its historical past and fine dining experiences.

Exceptional breakfast. Excellent food in restaurant. Lovely bar and library to relax in. We stayed in George V bed Chambers and it was absolutely stunning. The bed was so very comfortable. We loved every minute of our 2 night stay.

Stayed in April 2024

Nothing

Beautiful , comfortable and clean Good size of room, tasty food Beautiful gardens

Stayed in March 2024

Service was very slow during both dinner and breakfast and not proactive at all. Doesn't match with Relais&Chateaux standards. Seems like they have lots of inexperienced staff as there were things that were simply not acceptable for this range of hotels. However, we still had a great stay, hope they will sort it out.

The hotel and room itself are amazing. There is a very beautiful garden to walk. The lounge room is a place where you want to stay all day.

Stayed in April 2024

Attention to detail, cleanliness

Stayed in March 2024

A stunning, luxurious and beautiful hotel. Quality and stylish interiors to a Tudor style - bright coloured tapestries and carpets, delicate ceiling and wall murals. Exposed stone walls and fireplace with deep window sills. Contemporary bathrooms with all mod cons. Clearly no expense spared in the latest renovations.

Stayed in March 2024

A tiny bit more effort on the breakfast "dishes" would have made it even more perfect.

Stayed in March 2024

Loved it all.

Incredible castle and the grounds and gardens are great to explore

Stayed in March 2024

Staff were really friendly, helpful and lovely. Can't fault anyone there. Room was sparkling clean, and the bathroom was beautiful!! Lots of lovely little details that made the stay fantastic. Bed was really comfortable, room was warm and breakfast was lush too

Stayed in March 2024

Not a thing

Wonderful staff. Helpful attentive but not hovering. Grounds well tended and delightful.

Stayed in March 2024

Breakfast, not much choice and too small (pastries were tiny and you had to choose one!). This was a minor thing though, I just love my breakfasts and have had much better in other hotels.

Perfect hotel, complete luxury and wonderful Castle to stay in. The rooms are superb, luxurious, beautifully clean, quiet - we stayed in a Deluxe Superior (Mary Queen of Scots room), lovely staff, hotel is worth every penny and we didn't want to leave. Restaurant is 5*, most delicious meal we've had for years and great choice. We stayed for a weekend for our wedding anniversary having got married in the Castle 10 years ago. It was even better than we remembered, the rooms have been updated to an extremely high standard and is sheer luxury!

Stayed in March 2024

That I had to leave.

It was such a beautiful experience, the staff were friendly and so accommodating. They were really proud to part of the overall experience for us.

Stayed in March 2024

Maybe the breakfast could be improved, it was A la carte, no hash browns - beans. But hey the Tudors didn't have hash browns or baked beans))))

The staff were amazing throughout our stay. when we checked in - Tom took our suitcases and put them in our chambers. We then had a quick briefing about the castle and the facilities etc Our Chamber was outstanding as was the whole castle. Some of the guests thought I was part of the castle team, because I was dressed up in my costumes. I also had pictures with various members of staff.

Stayed in March 2024