All good!

It’s beautiful

Stayed in May 2024

We booked this hotel last minute and late at night. Booking confirmed our hotel, but I knew there was a chance that they might not have confirmed themselves. When we got there, because of the last minute booking their receptionist had already left. Regardless, the guy was super sweet and when we called upper management, they told him to accommodate us and that they would handle it in the morning. They were able to keep us in our room for the two nights that we were there. Very helpful.

Stayed in May 2024

Bathrooms

The gardens, fauna and views

Stayed in April 2024

The rooms are very dated. They have a cheap and moldy ahower curtain in the bathroom instead of a glass door. No air conditioning . It would be nice to have sealed water bottles in the room instead of the clay ecofilter

The property is beautiful; the staff is very nice. The best part are the beautiful gardens and the fact that is a lake front property

Stayed in April 2024

The hotel assisted us with planning transportation which was difficult to coordinate and required cash which was complicated.

The gardens are gorgeous and it was wonderful to have access to the kayaks, organizing the boat tours, and helping with transportation into the town. It was also great to be able to walk to the Nature Reserve for ziplining and walking around.

Stayed in March 2024

Brunch was overpriced. Service in the restaurant is lacking. There was always a long lag time.

The grounds. This hotel sits on the lake with beautiful views of a lush garden. There is a private dock for a boat, mini beach, hot tub/ Infiniti pool and regular pool. There is an aviary near the restaurant where the birds sometimes hop out looking to grab a bite of unattended food. There is a parrot and tucan on the grounds that's beautiful. The hotel has dark finishings making the hotel feel darker.

Stayed in March 2024

Could have more variety on restaurant menu

Stunning views, beyond words really. Great breakfast, staff were very friendly and helpful. beautiful pool. Location, location, location! (close to town, but far enough, did i mention the view?)

Stayed in February 2024

Bumpy road to hotel

Gorgeous location

Stayed in March 2024

Food menu could’ve been better.

The gardens! It felt like a verdant wonderland. Lush and fertile.

Stayed in January 2024

I wish they had more dining options on site. The breakfast was lovely but the dinner menu could use some creativity. But that’s a minor complaint.

The garden grounds are expansive and beautiful! The views of Lake Atitlan and the volcanoes from our little terrace were breathtaking! The room was clean and well-appointed. The staff was friendly and accommodating.

Stayed in March 2024

Nothing !

The pool, hot tub, view, garden, and beauty everywhere!

Stayed in February 2024

I’m not sure if she was the owner/manager, but the older lady who seemed to be in charge was not friendly, and in one instance we had to wait to talk to the front desk staff while she admonished him in front of us. I felt sorry for all the staff we saw her treating meanly, and I felt heavy for the sadness she must hold being full of so much anger. It was not a good look for such a beautiful hotel that otherwise held so much positive energy.

This hotel delivered way more than I ever expected. The property grounds and gardens were absolutely immaculate and serene. The level of love and attention the staff puts into caring for the facility and guests is amazing. The pools were clean and the temperature perfect. The restaurant staff were so friendly and helpful, and the food was delicious with high quality ingredients and beautifully presented. Tuktuks were available whenever we wanted to go to town.

Stayed in February 2024

Didn't like mold in pillows & mattress and didn't like having to pay 120 Q just to use the dock

Nice breakfast view gardens

Stayed in February 2024

Hotel Atitlan was stunning. We loved our stay there. The room was beautiful with a great view of the volcanoes, the service was fantastic, the faculties were excellent and the botanical garden was exquisite. It was the perfect mix of high end and relaxation.

Stayed in February 2024

Disliked · Not a great welcome from reception. Not even a good parting at check out. The hotel seems to mainly cater to large tour groups, so we as individual travelers did not feel especially welcomed. No coffee or tea in rooms. Continental breakfast was not included in our room rate of about $250/night; it seems miserly not to include it.

Comfortable, spacious room with private balcony overlooking gardens and the lake. Great for birding. Evening restaurant staff was very professional and kind. Some good menu items.

Stayed in February 2024

Wifi wasn’t very strong in the room but OK in lounge area.

Large room, clean, big bathroom. Beautiful grounds and view of the lake.

Stayed in February 2024

N/A

Beautiful

Stayed in January 2024

It wasn’t an issue for us, but there is no air conditioning. Would have loved water bottles in the room.

The location. Lakefront property with gorgeous gardens. It’s the best place to stay in Lake Atitlan

Stayed in January 2024

The toilet wasn’t sparking white & when I typed hotel atitlan it gave me a wrong address and I wasted 2 hrs in finding the property.in spite of the high price breakfast wasn’t included.They even charged for the milk for the child.

The view of the lake & volcanoes

Stayed in January 2024

The bathrooms were not as spectacular but to be expected with an older property.

Beautifully landscaped property with classic Spanish accents. We loved walking the grounds. The breakfast was exceptional! We really enjoyed our stay. One high note was the reserve down the road. With the walking bridges and waterfall it was worth the price of admission.

Stayed in January 2024

The rooms definitely appear worn. The mattresses were hard as a rock and the sheets rough and threadbare. The safe in our room did not work, and when we called the front desk to get it fixed they weren’t able to get someone out to look at it until the next day (and this didn’t fix the problem). We ended up hiding our valuables in our suitcases, which ended up working fine. We were in a garden view room which was the second room in from the foyer, which meant we had a clear view of the restaurant patio from our patio since we were almost right beside and level with it (we also had a pretty great view of the volcanos beyond the restaurant and gardens, to be fair). The restaurant plays loud music until fairly late, which was problematic for us when we were trying to go to bed early to be ready for our 2am wakeup for our sunrise hike. In addition to being loud, you will not have any privacy unless you keep your curtains closed if you find yourself in this room (and then the room is quite dark). I don’t think the rooms further away from the restaurant and/or on the second or third floor would have this issue though. Despite how close we were to the restaurant it was incredibly difficult to obtain a network connection in the room itself. Even using cellular data (vs. wifi) meant I had to go stand out in the garden or in the hallway. I also found it odd that although this hotel provides free water in the rooms it does not provide free coffee to guests. If you want a cup you will need to order it in the restaurant. Lastly, be aware that the hotel does not have an ATM and both the front desk and the gift shop are unable to make change, which you will need if you want to take a tuktuk into town and back. The tuktuk ride is not expensive and it is pretty short but you will still probably want to do this versus walking into town at night, as the path is quite dark and secluded.

I’m a little conflicted about Hotel Atitlan. On the good side, the grounds and gardens are absolutely stunning and I don’t think you can get a much better view than here anywhere else along the lake. I could have sat in the garden and taken in the view all day long! (especially at sunrise and sunset). All of the rooms face the lake, even the garden view rooms, so that means you likely have some sort of view from the balcony / patio of every room (note that the garden view rooms are all on the ground floor and some are slightly below the level of the garden [which is terraced toward the hotel in areas] so some of these rooms may not have much of a view). The pool and restaurant’s patio also look directly out on the lake and volcanos. The hotel has a small beach and a dock (although I didn’t see the public boats stopping here we were able to have a private boat dock directly), and the gorgeous gardens contain multiple tables and chairs where people can sit and enjoy the view. Because the hotel is not directly in Panajachel you will have to take a tuktuk into town if you want to go out to eat, to a bar, or to the main public dock. The hotel front desk can arrange this for you – just note that it will take approximately 10-15 minutes for the tuktuk to arrive. If you choose to eat at the hotel instead the food is decent. Not my favorite meals of the trip but I did appreciate that there were several options for vegetarians. In terms of the guest rooms, I liked how there was a separate vanity area outside the bathroom with a large mirror for getting ready, and I also appreciated that a huge jug of safe drinking water was provided so we were able to refill our water bottles throughout our stay without having to keep buying water.

Stayed in December 2023

Great location and friendly staff. Enjoyed our stay

Stayed in January 2024

A kettle or some way to make hot drinks in the room would have been nice

Peaceful location on the shores of lake Atitlan in beautiful gardens Staff were helpful and friendly without being intrusive Room comfortable with outstanding views Able to walk to the Atitlan Nature Reserve (about 500m ) which is worth a visit.

Stayed in January 2024

The showers drained slowly.

The gardens!

Stayed in January 2024