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Reviews of Best Western Hotel Causeway Bay 4 stars

Cheung Woo Lane, Canal Road West, Causeway Bay, Hong Kong, Hong Kong

#242 of 275 hotels in Hong Kong

Guests' Choice

Review score

Based on 847 hotel reviews

6.3

Score breakdown

  • Cleanliness

    6.7

  • Comfort

    6.7

  • Location

    8.0

  • Facilities

    6.4

  • Staff

    7.2

  • Value for money

    6.9

  • Free WiFi

    6.7

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Showing 1 – 25

  • Reviewed: 12 May 2024

    6.0
    Excellent
    • Business trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Access

    It’s good place I like to go back there

    Stayed in May 2024

  • Reviewed: 4 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Superior City View Room
    • Stayed 4 nights
    • Submitted via mobile

    The hotel blames the HK government for the lack of complimentary water and toiletries that are then sold in the vending machine, but local people told me it's a lie. Room is a bit dark and smelly. At checkout the guy served people who just arrived while I was there since long time, just didn't see me despite I told him...

    Location is good, behind the wet market and near the main road and quite near to Times Square

    Stayed in April 2024

  • Reviewed: 29 April 2024

    5.0
    Over location was handy for us very out dated and small bathroom didn’t help.
    • People with friends
    • Superior City View Room
    • Stayed 5 nights
    • Submitted via mobile

    Small room, small bathrooms. Shower so small the curtain touch’s you!

    Location

    Stayed in April 2024

  • Reviewed: 28 April 2024

    6.0
    "Best" Western
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Very noicy rooms, walls and ceiling thin, very loud air conditioning. Smelly bathroom pipes.

    It was easy to find, quite cheap for Hong Kong. Staff was friendly.

    Stayed in April 2024

  • Reviewed: 26 April 2024

    5.0
    Fair and reasonable.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 6 nights

    The bed is low. There is no closet.

    The shower is good. The location is good.

    Stayed in April 2024

  • Reviewed: 25 April 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Superior City View Room
    • Stayed 2 nights
    • Submitted via mobile

    Having to pay for water. Before they would give us 2 bottles every morning

    I like it because it’s affordable and the location isnperfect

    Stayed in April 2024

  • Reviewed: 23 April 2024

    6.0
    Pleasant
    • Leisure trip
    • People with friends
    • Superior City View Room
    • Stayed 3 nights
    • Submitted via mobile

    Room was quite a small and no gym etc. available at the hotel.

    Location was good and view was nice from the 27th floor.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    5.0
    barely passable
    • Leisure trip
    • Couple
    • Superior City View Room
    • Stayed 3 nights
    • Submitted via mobile

    Room is extremely dark, tv doesn't work, have to take multiple elevators to the room floor, room caused itchyness, beds are very short and hard even for a small person, very narrow showers

    Reasonable location

    Stayed in April 2024

  • Reviewed: 17 April 2024

    7.0
    Front Desk Staff Could Use Some Customer Service Training
    • Leisure trip
    • Family with young children
    • Superior City View Room
    • Stayed 4 nights

    The staff at the reception aren't very friendly. They also take a while to respond to messages through booking.com. I asked several times if a deposit is required and never received a straight answer (It's not. But if you choose the pay at the property option, your card will be charged the first night fee as a guaranty of the booking. This is refunded back to your card some time after you check in. This means you still pay the full amount when at check in. I hope this helps.)

    I expected HK accommodations to be small. This room was small but I was pleasantly surprised that we still had a bit of space for our luggage. The hotel is a little far from the train station but the location is near many food establishments.

    Stayed in March 2024

  • Reviewed: 15 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Sky Villa
    • Stayed 1 night

    The room smelled of cigarette smoke. and is not to Safety.

    Good location ,nice view

    Stayed in March 2024

  • Reviewed: 15 April 2024

    7.0
    First visit to HK & so much to see. Came mainly for the last rugby 7s tournament at So Kon Po.
    • Leisure trip
    • Group
    • Superior City View Room
    • Stayed 9 nights
    • Submitted via mobile

    Not much space around the bed to move around. Limited storage for my 9 night stay so was living out of my suitcase.

    Nice comfy big bed. Breakfast had limited options. After 9 days it gets monotonous but food was good. Excellent access to public transport, places to eat & shop. All walking distance just outside the hotel!

    Stayed in April 2024

  • Reviewed: 14 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior City View Room
    • Stayed 3 nights
    • Submitted via mobile

    I cannot say I liked it, but its Hong-Kong very expensive city, and although its quite expensive in other country it would be low value, but because its Hong-Kong and comparing prices to normal hotels I guess it was just ok, but can't stay longer then 3 days , it is quite depressing. I am just being honest, it's not the best hotel but again it's Hong-Kong, if your budget same as thus hotel I don't think its possible to find something better in this price range .

    Stayed in April 2024

  • Reviewed: 12 April 2024

    7.0
    Would stay again
    • Leisure trip
    • Solo traveller
    • Lovers Room (with Free Sparkling Wine)
    • Stayed 6 nights
    • Submitted via mobile

    It didn’t have gym

    Location

    Stayed in April 2024

  • Reviewed: 12 April 2024

    5.0
    Good location, small room and tiny bathroom.
    • Leisure trip
    • Group
    • Superior City View Room
    • Stayed 5 nights

    Size of room and bathroom

    Location

    Stayed in April 2024

  • Reviewed: 11 April 2024

    6.0
    Great
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Its fine nothing spectacular but rooms clean

    Staff helpful and good location

    Stayed in April 2024

  • Reviewed: 10 April 2024

    7.0
    Pretty nice
    • Leisure trip
    • Solo traveller
    • Superior City View Room
    • Stayed 2 nights
    • Submitted via mobile

    When I stayed there was a big event at the stadium nearby and there was some 'adult' behavior around.

    The staff were friendly but don't expect an early check-in! It's located very close to Times Square and Causeway Bay metro station. Nice traditional Chinese market right beside the hotel with local food, a few laundrettes and a couple of 7/11s quite close. The air con is adjustable and works well.

    Stayed in April 2024

  • Reviewed: 9 April 2024

    5.0
    It was affordable but I will not return to this hotel again
    • Leisure trip
    • Group
    • Superior City View Room
    • Stayed 4 nights
    • Submitted via mobile

    The room was very small and was blown away by the cigarette smell upon arrival

    The location, was closer to where I was going to

    Stayed in April 2024

  • Reviewed: 9 April 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Superior City View Room
    • Stayed 8 nights

    Small rooms, no facilities, breakfast is poor, and not good value for money,

    Convenient location in Causeway Bay and good value for money

    Stayed in April 2024

  • Reviewed: 8 April 2024

    6.0
    good value, great location...but certainly not luxury
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 6 nights

    Hotel is looking very tired, room very compact.

    Great location, quiet room

    Stayed in March 2024

  • Reviewed: 8 April 2024

    6.0
    Hongkong 7'S
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    The breakfast menu is same everyday.They need to change food items.

    The location is handy to many shopping places.

    Stayed in April 2024

  • Reviewed: 7 April 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Lovers Room (with Free Sparkling Wine)
    • Stayed 5 nights
    • Submitted via mobile

    The room was very small and the bed was hard

    Good location for time square

    Stayed in April 2024

  • Reviewed: 5 April 2024

    6.0
    Incredible views but jacuzzi is very old and the hotel needs a big refresh!
    • Leisure trip
    • Solo traveller
    • Sky Villa
    • Stayed 2 nights
    • Submitted via mobile

    The windows and mirrors inside the bathroom and outside around the jacuzzi looked like they hadn't been cleaned in ages, quite smudgy with handprints. The hot tub/ rooftop jacuzzi was cracked/patched but it needs replacement. It also hasn't been cleaned properly (I wiped it down myself before filling it). The jacuzzi also takes a long time to fill and if you use hot water, the crack in the step leaks hot water and can potentially burn you if you use it to step down into the jacuzzi. The room is quite small and I wouldn't recommend it for people who have a lot of luggage, but because it was just me, I was fine. The Sky Villa is not accessible so you have to lift up your luggage to get in. The room floor could use a proper mopping but at least they have slippers to wear around. There are no USB chargers, just a couple of HK outlets around the bed and mirrors.

    The view from the Sky Villa was awesome! Truly worth the price of admission. It was also quiet upstairs on the 39th floor and the room was generally clean and had good lighting. The bed was firm and comfortable and the air conditioning was good too. Good blackout curtains. Being in Causeway Bay is excellent and visitors should feel safe despite the appearance of recycling or garbage collection nearby.

    Stayed in April 2024

  • Reviewed: 27 March 2024

    7.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No In house Self service laundry

    Convenient for public transport

    Stayed in March 2024

  • Reviewed: 26 March 2024

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Superior City View Room
    • Stayed 3 nights
    • Submitted via mobile

    staff were rude and unhelpful

    location and conncetivity

    Stayed in March 2024

Showing 1 – 25

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