Jl. Letjen S. Parman No. 87-89, 65122 Malang, Indonesia
#15 of 101 hotels in Malang
Guests' ChoiceBased on 88 hotel reviews
8.3Cleanliness
8.5
Comfort
8.4
Location
8.4
Facilities
8.3
Staff
8.9
Value for money
8.4
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 12 May 2024
Stefanus
IndonesiaNothing
Good breakfast
Stayed in May 2024
Reviewed: 22 April 2024
Mel
New ZealandNothing
Big spacious room, beautiful. Comfortable and large bed. Restaurant had good food and breakfast buffet.
Stayed in April 2024
Reviewed: 11 April 2024
Olivier
FrancePerhaps there could be more vegetarian options on the menu in the restaurant
Very nice hotel with big, comfortable rooms. Great breakfast for a 4-star hotel with plenty of options and quite tasty. We didn't expect anything too special and were pleasantly surprised by our stay there
Stayed in March 2024
Reviewed: 3 April 2024
Nurhafizah
SingaporeThe tissue paper were not replenished well enough. But nothing a call requesting for 1 roll to be sent to your room can't fixed. It was delivered immediately too!
The food is tasty. The staff are friendly and honest. I left some tipping on my bedside table for housekeeping but it wasn't taken. I then left the tipping on my check out day.
Stayed in April 2024
Reviewed: 12 March 2024
Depcarol
IndonesiaQuite small room for family ( I rent extra bed) ,pool a bit small
Nice room with big window Delicious breakfast
Stayed in March 2024
Reviewed: 1 March 2024
Sophie
United KingdomComfortable and clean. Breakfast was incredible. Staff were really friendly.
Stayed in January 2024
Reviewed: 14 February 2024
Togatorop
IndonesiaLess variety of breakfast
It's clean
Stayed in January 2024
Reviewed: 7 February 2024
Kevin
SpainConecting doors not working very well. Closet door dont close and stay open. Details but shoud be fixed for a 4 stars hotel.
Very big hall with good ambiance. Music artist and events. Good breakfast. Big bedroom and comfortable bed. Good service too.
Stayed in February 2024
Reviewed: 19 January 2024
Francis
NetherlandsThe breakfast was very good - nice, fresh selection. The pool, although small, was clean and pleasant. The rooms were clean and well appointed.
Stayed in December 2023
Reviewed: 28 December 2023
Afinda
IndonesiaNothing
Breakfast
Stayed in December 2023
Reviewed: 20 December 2023
Lim
MalaysiaCleanliness in the room to be improved . Some stains on the bed sheet.
Breakfast is good. Location is good too.
Stayed in December 2023
Reviewed: 17 October 2023
Ratri
IndonesiaTraining room, suara trolley dibalik tembok, sepertinya jalur operasional, dan itu tembus ke ruangan training jd berisik.
The food was great. The room was clean.
Stayed in October 2023
Reviewed: 26 September 2023
Saeed
Saudi ArabiaBreakfast was great, location is good.
Stayed in September 2023
Reviewed: 7 September 2023
Jeremy
MaltaI don't like the room is not sound proof. I always woke up by the sound of elevator which was in front of my room. There was a leak in the bath room and the sink was clogged.
The gym and pool are nice.
Stayed in September 2023
Reviewed: 19 August 2023
Armilla
AustraliaComfortable room. Great for family. Good service. Good Spa and message
Stayed in August 2023
Reviewed: 13 August 2023
Alice
GermanyThe bathroom was not super clean, as there was just a little mold in the shower. The pool looked nice, but it was quiet old and not good maintained.
The staff is very friendly and the hotel itself has everything what is to expect from a luxury hotel. They have an inhouse restaurant, spa and pool outside. The room was equipped with a dental kit, shower gel and shampoo. The view was nice, since you see the pool in blue light and behind the roofs of Malang (we were located in the 5th floor).
Stayed in August 2023
Reviewed: 8 June 2023
Wiwi
United StatesRoom is nice and clean, staff is helpful
Stayed in May 2023
Reviewed: 2 May 2023
Beauty
New ZealandThe curtains a lot of dust
The breakfast was excellent
Stayed in May 2023
Reviewed: 17 April 2023
Kirstin
United StatesGreat breakfast, wonderful staff, great location!
Stayed in April 2023
Reviewed: 6 April 2023
Sieg
Taiwannone
location, facilities
Stayed in April 2023
Reviewed: 10 November 2022
Kai
NetherlandsLocation bit far out of town.
Nice swimming pool. Comfortable bed, spacious room and great shower. Staff was also very helpful. We had to leave early in the morning and they made us a breakfast box to take with us and even considered allergies.
Stayed in November 2022
Reviewed: 27 September 2022
Adrian
IndonesiaSofa not comfortable Desk not ergonomic for working Pillow not comfortable
Arrival area wide and comfortable Nice staffs Welcome drink Bathroom Room : Simple but elegant design
Stayed in September 2022
Reviewed: 18 September 2022
Carmen
GermanyThe deposit with European credit cards doesn't work and then you have to pay straight away what you order , quite annoying. Please fix this.
Great breakfast!
Stayed in September 2022
Reviewed: 15 August 2022
Aris
Indonesiai asked the staff to kindly check my room because the air conditioning was not run very well. they said they already sent a technician to fix it, but sadly my room is still hot.
the breakfast is awesome
Stayed in August 2022
Albufeira, Portugal
Benton Harbor, USA
Agios Dimitrios, Greece
Budva, Montenegro
Jeju, South Korea
Guimarães, Portugal
Porto De Galinhas, Brazil
Coco, Costa Rica
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content