Wifi don't work in the room; problems in the bathtub and water temperature; due to humiduty the room smell is not good

Hotel location in the jungle and the staff

Stayed in August 2023

Little bit of an issue with the water in the shower, toilet. Not all the staff is warm as you expect in Bali. Some of the staff needs serious training.

Property is nestled in a jungle kind of environment. Peaceful stay! We stayed in the luxury suites. I am sure independent villas must also have George ours views.

Stayed in July 2023

The pictures are not as accurate, one of the reasons we chose this place was because of infinity pool and they said its not open yet.

The place is so beautiful, you are in middle of jungle, so peaceful! The staffs are so polite and out butler “Sugi” was amazing! very kind and knowledgeable.

Stayed in March 2023

The internet WiFi was horrible. Connection was very poor. We stayed here for our wedding for a couple days and trying to maintain contact with family attending was challenging. Also we tried to add photos to social media for friends and family and the WiFi being so slow presented quite a challenge. Other than that, the visit was great.

Loved the setting, location was beautiful. Rooms were adequate. Comfortable. The breakfast and room service wad excellent. The staff was very nice and very helpful when requests were made.

Stayed in September 2023

All perfect

People are very nice, location and views are amazing

Stayed in September 2023

The room (furniture, walls...) looks super old, from another time. They need to renovate everything to make it more modern. I was very surprised because they market the place as a 5* hotel, but the place doesn't meet the standards of a 5* hotel to me. Jungle Retreat is different from Kupu Kupu Barong. Jungle Retreat are old buildings and Kupu Kupu Barong are private villas. There was a bad smell in the room when I came in, like mold smell. I had to open the window to have some fresh air. The pressure from the shower head is good but there isn't enough hot water to me, I had to take almost cold showers. Even when it's hot, it's not super super hot. When I checked out, I didn't pay attention, I paid the pressing bill and it's only few days after that I saw the amount of my bank account: 78 euros, approximately 1,248,000 IDR for the laundry of a single person, that uses laundry service every 10/12 days ! It's the most expensive laundry bill I had in Bali so far ! The laundry weight was not more than 5/6 kilos. Also they ironed my brand new yoga outfit and I was pissed off. The prices of their spa is way too expensive: around 1,600,000 IDR for a hot stone massage. I passed. After the check out, I realized that my yoga mat and my emergency phone battery was missing. I texted them and told them: I never lose my stuff. I am an organized person and I know where my stuff are. I told them that I had no memory of having my yoga mat in the room, even though I checked in with it. And my emergency phone battery was charging in the room and I never had to use it during the 2 nights that I stayed in this hotel. They found my yoga mat: it was in the reception lobby. They indeed forgot to bring it to my room when I checked in. For the emergency phone battery, they told me they didn't find it. I told them that I do not lose my stuff and I think that someone took it. The manager said no, I lost it. The audacity ! Until now, I can't find it.

The hotel is surrounded by nature and to me, that's its biggest asset. You can go trekking around, it's beautiful. The view from the restaurant is on the nature and that's beautiful. I appreciated the fact that the restaurant tried to find vegan solutions for me because there is no vegan options on the menu at all.

Stayed in August 2023

There were cockroaches (dead and Alive) in the room. We got food poisoning from the restaurant and the breakfast “ran out”

The staff were great.

Stayed in July 2023

The environment is so amazing!

Stayed in July 2023

Nearly every facility listed on the website or in the hotel guidebook was either broken or no longer manned. Very misleading. No bar, no pool bar, unkept swimming pools, no steam room, no sauna, only one restaurant, not three. Food and drink was average at best. One of the people answering the phones at hotel reception didn't speak a word of English. Upon arrival, we were told there was a free cocktail per person per day, but this wasn't the case. The spa seemed overpriced compared to others in the area, we would have had a massage but decided to go elsewhere as we were worried it would be as neglected as the rest of the hotel. Thankfully we were only staying for four nights, had it been longer we would have asked for a refund and stayed in another hotel. There are plenty of hotels around for a similar price that deliver way above kupu kupu barong. It's disappointing as pre covid I'm sure it was an amazing place, but it's obviously struggling to keep up with its competitors now.

The staff were awesome, well trained, friendly and eager to help. The views of the jungle were amazing.

Stayed in June 2023

Place is very clean,outstanding service, best resturant

Stayed in January 2023

property is a bit run down in places but still very clean and comfortable.

Beautiful jungle outlook and friendly staff. Great breakfast and restaurant.

Stayed in December 2022

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Stayed in July 2023

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Stayed in December 2022

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Stayed in August 2023

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Stayed in August 2023