We checked In late , We were given a smoking room ,I understand it can smell of smoke but it’s way too too much on the smelling ( really need to fix your ventilation system). As soon as we entered the room we asked for a room change immediately to transfer us to a non smoking floor ,this whole changing of our room took around 45minutes after the 1st call made to the front desk ,in between the whole 45 mins we had called 3 time in every 15 mins gaps and a reply that we got is we are “busy so it will take time”, once we made the 2nd call .that too after we have been waiting for the past 15 20 mins already. SERIOUSLY ? I am almost paying 8k a night to hear this reply ? Don’t take booking if your whole team is allocated to a wedding or any other bulk booking , doesn’t make our money value less .I also remember the persons name who had the audacity to reply me this after me waiting for straight 15 20 mins I am not taking the name since the whole team needs to work on it . Please upgrade your rooms “Smart Tv “ is a basic of luxury hotels these days . Extremely overvalued

The property is good but absolutely not at all value for money compared to the properties found on the same rates are offering much more .No complains on the ground staff they were exceptionally sweet and helpful.Not to happy with the higher management .

Stayed in April 2024

Room was connected to another room with a door in between locked. Noise from other room were heard and it disturbed our sleep in night.

Stayed in April 2024

Nothing we can think of

The location was central for us so it worked in our favour

Stayed in April 2024

The fitted carpets require extra cleaning.

we had an early flight so they gave us a package breakfast including a sandwich, a yogurt and a banana

Stayed in April 2024

On checking in the staff member didn't make us feel very welcome. The scrutiny and questioning of our passports was similar to airport security. We understand the need for this information but not the way it was handled. Also, on the Sunday morning breakfast was a shambles. It was very busy but no contingency in place to cope. It was every person for themselves. The staff did very well under the circumstances.

The dining staff were excellent even under stressful conditions. Especially Mita who was so helpful. The housekeepers Gaurav and Rupesh were also excellent. They went out of their way when we needed anything. Also Poonam at the elevators was so pleasant and helpful.

Stayed in February 2024

Not enough towels. Two bath towels and only one hand towel and no place to hang more than one towel.

Convenient location.

Stayed in January 2024

We had a lot of luggage as we were travelling for a wedding so we couldn't book the hotel car on our return - plan in advance.

Breakfast was excellent - lots of choice for all diets. Modern and well-maintained. Secure and safe hotel. Long way out from main attractions and airport but quiet and no issue for taxis etc. Arrived and departed in the early hours and the staff were attentive and helpful. Hot cookie was so welcome at 3.00am as was the upgrade to a suite!

Stayed in November 2023

There reception staff Sanjay charged me twice saying my card has been declined..now my money is stuck till 30th December. Our rooms were more expensive than the normal price that day. Rooms and corridor needs updating

Hotel is clean. Clean swimming pool and Gym.

Stayed in December 2023

The room service is very very slow , not all staff are friendly, the day of my check out the receptionist where not at all helpful was rude and showing attitude and was showing faces as they dint want to help us or work . Everything was fine except the some staffs in the hotel

Hotel was good clean good food and good view The manager I guess the incharge I guess Mr abhishek was really helpful other than him no one else was was polite or helpful

Stayed in November 2023

It was a nice comfortable hotel. My wife forgot her Adidas polo shirt on top shelf of wardrobe. Please let us know and we will collect it. Thank you. Dr Ravi Khetrapal 9871998324

Stayed in November 2023

The property is relatively smaller and feels more like a 3-star establishment than a 4-star one, making its price somewhat high. Additionally, it's located on the outskirts of Gurgaon, which means it can take 20 to 30 minutes to reach the main business areas in the city, particularly during peak traffic times

Extensive breakfast selection and delicious food at reasonable prices. The hotel didn't restrict me from bringing in food from outside. Excellent service, with the added convenience of many shops located close by in Banni Square.

Stayed in November 2023

Music. Played it everywhere.

Space in the public areas. Rooftop bar with sports TV. Clean, places to sit - Played music everywhere even outside, which is a negative. Shouldn’t least have a quiet space.

Stayed in October 2023

Services and response are very slow

Stayed in October 2023

Breakfast Should Have Included More Choices

On My Request They Change The Room For Smoke Free Zone 9th Floor

Stayed in October 2023

Breakfast service

Interiors designing

Stayed in October 2023

Parking facility

Everything was good except parking facility rather than food was good and staff was very cooperative. I enjoyed my stay. Everything was good.

Stayed in July 2023

The staff was very courteous, a special thanks to Hrithik at front desk for being responsive & helpful.

Stayed in June 2023

Room provided was not good location, room was sort of okay. nothing great.

Stayed in May 2023

The bathroom needs renovation as the sanitary fittings have worn out a lot. Check-in time of 3.00 PM is quite annoying. We were refused check-in just 8 minutes before 3.00PM because we were early. Definitely not a 5 star rating worthy hotel.

The service was nice if I exclude my check-in experience which was quite bumpy. Rooms were spacious with all the basic amenities. Breakfast was good. Value for money.

Stayed in May 2023

Room condition could be better, lights were broken/missing, and the windows could be cleaner . Room 521 looking out of window i could see the debris and dirt .

Clean, courteous, professional & friendly staff.

Stayed in April 2023

washroom was outdated and not so clean, staff wasn’t responsive

rooms were nice

Stayed in January 2023

small details missing - lack of shoe shiners, access cards often didn’t work properly in the lift.

nice location, very friendly and cooperative staff. my initial room was not up to the mark and they instantly changed it to a much nicer room.

Stayed in February 2023

The pool was closed. My son brought his suit because I booked a hotel with a pool.

Staff were helpful and friendly. Breakfast was wonderful. Really nice bar on the roof.

Stayed in February 2023

The in room dinning food quality is not up to the mark.

The location is central.

Stayed in January 2023