Had requested for non smoking rooms and a higher floor with rooms close to each other. None of the requests were fulfilled. They converted smoking to non smoking rooms hence you could smell the smoke even in the sheets and got the the lowest possible floor. The buffet dinner is not really worth the money. Also two boiled eggs took 40 mins to prepare, 1 cup of tea requested in the morning also took forever. In both cases we kept on reminding the staff regarding the delay.

Close to Nesco grounds and easy to reach. The breakfast options were really good and the staff is extremely friendly. Quick in billing service. With vallet service car parking is also quite convenient.

Stayed in April 2024

Nothing to say

I like everything in the property

Stayed in March 2024

Gym, no offers on food

Room amenities

Stayed in March 2024

All pleasant Shuttle service to metro / nearby malls in Malad.

Good variety covering all diet types. Friendly staff taking good care of guests. Chef always asking if we have any requests and trying to accommodate them well. Good view

Stayed in March 2024

Great property, loved the spacious rooms and decor. The colour and designing was exceptional . Very good food

Stayed in April 2024

Value for money could improve for services

Spacious room, excellent food and courteous staff

Stayed in February 2024

N/A

This is an example of the perfect hotel in all ways from the staff, to breakfest which is my favorite all year, to huge spacious rooms and fresh drinking water each day, to a fabulous executive level floor, with happy hour and super local foods, with great staff. it's WOW.

Stayed in March 2024

Lifts are toooo slow

Location, service, staffs behaviour

Stayed in March 2024

The chair in the room I had wasn't particularly comfortable but this is a very minor point and seems churlish to even mention really, but it was the only point that kept my answers above from being "Superb" from start to finish.

Room was exceptionally well kept by Vikas and Deepak. Also "Happy Hour" in the Executive suite was brilliant with a buffet and hot food offering that was extremely good.

Stayed in March 2024

The breakfast was absolutely good

Stayed in February 2024

Some of the showers were outdated. The shower screen seal was dried out or deformed, and water was leaking out. There were spots of mould on the grouting which didn't look pleasant. Not trying to be picky, just if I have to say something for improvement

The receptionists are always nice and helpful. Express appreciation for my repeat stay at the Westin even though I never booked direct. They have a fleet of SUV always ready for hire. I had airport pick up and drop off service arranged, and it was very easy and smooth. Inexpensive and you would definitely love the airport pick up rather than waiting for your uber at the airport parking. Great variety of food at the "Seasonal Tastes", either their buffet or the a la carte menu. I had a few dinners at their "Kangan" too, food was spectacular. Again, staff and service are always excellent. Stayed at different room types and the suite too, very standard Marriott style, clean and cozy.

Stayed in January 2024

Room

Almost all facilities are good

Stayed in January 2024

The swimming pool is not very large and not exposed to the sun.

The staff and security members were very welcoming and helpful, the rooms were clean and spacious, the concierge Jayesh as well as driver Sanjeev Tiwari were very helpful and kind to me I thank them.

Stayed in January 2024

everything was good

Stay was very good

Stayed in January 2024

Everything was extraordinary

Stayed in January 2024

Billing system was not customer friendly- initially, an amount over and above the room rent was blocked.. Later, when the sale was complete, the original amount didnt get reversed simultaneously Similar experience during my earlier stay in November 2023 The room air conditioning was very high

Very comfortable rooms and service

Stayed in January 2024

All ok

Clean

Stayed in January 2024

Awesome rooms. Good location. Always the first choice of stay.

Stayed in December 2023

Nothing

Centrally located

Stayed in January 2024

The staff was very friendly & courteous.

Stayed in January 2024

Breakfast was very good. Only thing we did not like was the people using their hand pick up food items instead of using the tongs or spoons which Hotel had provided. People should understand this and change their mindset. Without this change, we might have to think twice to come back and stay in Westinn next time. Also, the elevator speed is very slow.

Rooms were very spacious and other amenities were very good.

Stayed in December 2023

Staff, Property and food everything was amazing 😍

Stayed in December 2023

Hritik at front desk was a great host. We came for our Anniversary and the staff (especially Hritik) really made it special. We would love to visit it again.

Stayed in December 2023

Nothing to dislike!

Everything! Exceptional staff, exceptional service, excellent beds, bathroom, spacious room. Extremely comfortable!

Stayed in December 2023