399-9301 Nagano, Hakuba, Ooaza Hokujo 4682-5 , Japan
#31 of 155 Holiday rentals in Hakuba
Guests' ChoiceBased on 54 hotel reviews
9.1Cleanliness
9.2
Comfort
9.3
Location
9.0
Facilities
9.3
Staff
9.3
Value for money
8.7
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 2 April 2024
Victoria
AustraliaWith only data reception (not phone) contacting manager when not at property was tricky as not clear how to contact them using What's App. Got there in the end but a few workarounds.
Great location just a short 100 walk to the nearest ski lift and near to restaurants, ski shops etc. Lovely well appointed apartment - more space than expected and perfect as snow accommodation. On arrival our hosts collected us from a nearby hotel where the bus dropped us; and there was a daily ride to the supermarket or restaurants if we needed it. Super friendly and helpful hosts.
Stayed in March 2024
Reviewed: 20 March 2024
Chatterton
AustraliaThe small floor rug under the coffee table was not clean. The drying room for ski boots was cold unless the small fan heater was turned on. It only lasted 10mins though. The " can opener" in the kitchen was useless, in fast dangerous of cutting our fingers.
We liked to pick up and drop off service from the train station, and the daily trip to the Coop supermarket. The bed was very comfortable.
Stayed in March 2024
Reviewed: 20 March 2024
Rachel
AustraliaWould benefit from a few more instructions in English for appliances like dishwasher and washing machine. As we arrived very late in the season a lot of the restaurants were already closed for the season.
Beautiful log cabin with the bonus of your own Onsen style bath. Plenty of room for family of 5. Very comfy beds. Only minutes walk to free shuttle buses to all ski resorts. Five minute walk to several chair lifts. We arrived after lots of snow so felt like we were staying in a winter wonderland. Snow rental shop just around the corner and The Pub right over the road. Daily shuttle to do supplies run to local supermarket. Loved our stay here would be great to come back with another family as you can join the cabin next door.
Stayed in March 2024
Reviewed: 22 February 2024
Geoff
AustraliaLocation and comfort
Stayed in February 2024
Reviewed: 22 February 2024
Joel
AustraliaThere is nothing i disliked about the property.
Was picked up by Darren at the Hakuba bus station, and then daily for supermarket trips and or restraunt bookings. It is located walking distance to convience stores, restraunts, snow fields and ski hire places. It is a beautiful property definitely worth the price
Stayed in February 2024
Reviewed: 16 February 2024
Bevan
AustraliaNothing - all good
We were picked up at the main bus station; hosts always available to assist with any queries, take us to a restaurant, drop off when we left etc. Apartment lovely and spacious, great for a family of 5 - especially enjoyed the hot tub each day after skiing. Location really convenient to walk to a few restaurants. Bus stop very close to get to various slopes and not to far to walk directly to one of the chairlifts.
Stayed in January 2024
Reviewed: 25 January 2024
Karen
AustraliaNo supermarket close by but there were daily supermarket shuttles.
Good facilities and clean. Shuttle service to/from bus station and supermarket was great.
Stayed in January 2024
Reviewed: 20 January 2024
Jeffrey
AustraliaThe downstairs living room/kitchen. The generous upstairs bedrooms.
Stayed in January 2024
Reviewed: 18 January 2024
Mary
AustraliaStaff were excellent. So helpful with planning, organising and supporting us in our stay at the beautiful Big Bear Chalets. Thank you team!
Stayed in January 2024
Reviewed: 25 December 2023
Melanie
AustraliaNothing, loved everything.
The apartment is well equipped, modern and comfortable. Loved the under-floor heating and the shuttle. The host offers a shuttle service on arrival, departure and for a daily grocery store visits and to restaurant bookings. It was a great service that adds so much value and convenience.
Stayed in December 2023
Reviewed: 20 October 2023
Kazuki
JapanVery clean and nice.
Stayed in August 2023
Reviewed: 10 August 2023
David
SwedenThe AC concentrated the cool in one spot, so we had some trouble adjusting the overall room temperature, leaving one end cold and the other pretty hot at night.
Very nice room, good kitchen. Spacious and comfortable. We had one big bed and a bed-sofa for our daughter. TV for resting in the night after a long hike. Parking just outside. There is laundry available in the cellar.
Stayed in August 2023
Reviewed: 1 April 2023
Simon
New Zealandnothing
great location and facilities
Stayed in February 2023
Reviewed: 28 March 2023
Huong
AustraliaOur only complaint would be the window above the kitchen sink did not have a curtain so it let a lot of light into the apartment at night and early in the morning.
Our apartment was clean and spacious. Floor heating was great. The bed was super comfortable. The kitchen was fully equipped with a stove and a dishwasher. They offered a free shuttle to and from the bus stop that we arrived and left from as well as a daily free shuttle to the grocery store and restaurants which was very convenient. It was a great location, only walking distance to the Happo One chair lift. The building also had a dry room we were able to leave our skis in that also had a washing machine and dryer.
Stayed in March 2023
Reviewed: 26 March 2023
Gigi
United StatesEverything was good about the apartment, but only one thing that needed attention was a little mold growing on the grout in the shower. The other thing was that Daiko (worker/shuttle person) was not helpful or friendly at all, it seemed like we were a burden to him when he was around. When he wasn’t around, he’d be in the laundry room working on his ski’s. One day he called in sick (we only found this out because he was scheduled to drop our friend off at Hakuba Base Camp) he never showed and my friend almost missed his bus to the airport. The very next day, our other tfriends saw him at Iwatake mountain skiing when he was supposed to be sick, when he saw them, he ran away quickly. This kind of employee really makes it bad for the owners who are such nice people and go out of their way to make your stay pleasant.
It was a nice apartment, location was good, it was a 2 minute walk to Sakka ski lift, love the grocery runs, and free shuttle bus to get around if you don’t have a car. Darren (owner) and Anthony were super nice, picking us up and dropping us off at Hakuba Base Camp, and giving us the ins and outs of the place and places. Would definitely stay here again!
Stayed in February 2023
Reviewed: 25 March 2023
Jane
AustraliaNothing. Amazing.
Absolutely amazing service, very hospitable and just a great chat.
Stayed in February 2023
Reviewed: 20 March 2023
Paul
AustraliaNo issue with anything
Darren was very flexible and catered for us even though we arrived very late in the evening and was very helpful during our stay. Restaurant shuttle was very helpful. Accommodation was just what we needed, warm and comfortable with great facilities. Good location, not too far from bars, restaurants and ski lift (100m)
Stayed in March 2023
Reviewed: 15 March 2023
Pak
Hong Kongthe sound of the neighbors
the gas stove !!!
Stayed in March 2023
Reviewed: 15 March 2023
Mathias
AustraliaDarren picked us up from the bus terminal to take us to the accommodation
Stayed in March 2023
Reviewed: 14 March 2023
Emily
AustraliaWe were met at the bus stop, driven to apartment and given code
Stayed in February 2023
Reviewed: 27 January 2023
Julie
AustraliaOur group of 12 stayed in a combination of the Apartments and Chalet which were about 800m apart, a walk downhill via the road to the chalet from the apartments location. The apartments were modern and the nearest and had easy access to the Sakka slope and lifts as well as the bus shuttle stops, and Central Sports hire shop & included a downstairs dry room. The chalet location was tucked in behind The Pub and Rythym Sports and a short walk to the Sakka lift. bus stops close by too. the helpful staff, Grant and co provided a pickup from transport into Hakuba, lifts to restaurants in the evening as well as a 5pm shuttle run to the supermarket.
Stayed in January 2023
Reviewed: 24 December 2022
Bhavish
New Zealandit was a bit far to get to anywhere for food or bars places but taxis are cheap
it was comfortable and warm and the staff were accommodating
Stayed in December 2022
Reviewed: 19 August 2021
Atsue
United KingdomI could hear the noise/voices from next door (neighbour’s room) which was not a big issue but it would have been better if I couldn’t.
The facilities of the apartment were very practical and everything was perfectly equipped. Very comfortable to stay and I enjoyed staying there despite the bad weathers! The staff (Yoneda-san) was really efficient and she made my weekly stay very comfortable.
Stayed in August 2021
Reviewed: 12 January 2024
Karen
AustraliaNo drying room or security on equipment room/laundry. It took hours to dry laundry in washer/dryer, if it dried at all. Stairs into building are steep and high, and shower/bath hard to get into, which isn't good for anyone with limited accessibility.
Great sized room with lovely views. Direct access to Happo One chair lift and access to buses to main resorts. Plenty of local restaurants. Responsive staff, who were very helpful. They assisted with restaurant bookings, did a run to local grocery stores each afternoon, and also provided a shuttle to/from Happo bus terminal.
Stayed in January 2024
Showing 1 – 25
Scheveningen, Netherlands
Porto Alegre, Brazil
Bine el Ouidane, Morocco
Tangerang, Indonesia
Kapfenstein, Austria
Sassari, Italy
Amman, Jordan
Rogoznica, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content