250-0631 Kanagawa, Hakone, Sengokuhara Shinanoki 940, Japan
#72 of 138 hotels in Hakone
Guests' ChoiceBased on 45 hotel reviews
8.5Cleanliness
9.0
Comfort
8.9
Location
8.6
Facilities
8.7
Staff
9.0
Value for money
7.7
Free WiFi
9.3
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Showing 1 – 25
Reviewed: 8 April 2024
Gregory
SingaporeRoom a bit dated
Garden grounds
Stayed in April 2024
Reviewed: 6 April 2024
Debbie
United KingdomThe main restaurant only had a set menu available, with no vegetarian options. We were unable to eat there which is a shame
Comfortable room. Easy access from station by bus
Stayed in March 2024
Reviewed: 26 December 2023
Matina
AustraliaExcellent rooms and fabulous onsen
Stayed in December 2023
Reviewed: 9 December 2023
Pik
AustraliaWe liked everything!
The room with the hot spring bath was very comfortable and clean. The staff were very polite and helpful. It was peaceful and tranquil and we loved our stay there!
Stayed in December 2023
Reviewed: 6 December 2023
Stephanie
United StatesWe loved our room! It was larger than we had expected, the beds were super comfy, and the hot spring bath on the deck was a perfect choice for us. Also, the hotel also has a bus stop directly in front of their parking lot so it made getting around easy.
Stayed in December 2023
Reviewed: 26 November 2023
Lai
United KingdomNo night bar service
Spring bath Services Quality foods Clean
Stayed in November 2023
Reviewed: 11 November 2023
Christine
United KingdomThere are no English speaking staff if you need it. The bar food was good but no service after 5 and the restaurant was very expensive. There was a 7/11 within walking distance and some lovely restaurants near by.
The hotel was lovely but you do need a car. The Onsen and treatments were superb. Unfortunately we didn’t have time to walk the lovely grounds.
Stayed in November 2023
Reviewed: 27 October 2023
Alexandra
GuadeloupeThe staff, very warm and welcoming. The rooms were clean and spacious and the hot springs were fabulous. I'll come back
Stayed in October 2023
Reviewed: 22 October 2023
Daniel
AustraliaHard to get served at the bar but we didn’t try for long
Lovely gardens and onsen facilities
Stayed in October 2023
Reviewed: 19 October 2023
Jiby
IndiaAll seemed good
It was a perfect environment for a relaxing break. Abundant car parking. Friendly staff.
Stayed in September 2023
Reviewed: 18 October 2023
Sasha
CanadaWonderful location. Rooms are massive and very clean. The indoor and outdoor onsen were such a treat.
Stayed in October 2023
Reviewed: 15 October 2023
Patrick
JapanLounge not opened after 9pm
Room with private onsen
Stayed in October 2023
Reviewed: 14 October 2023
Xianfeng
United StatesIt’s super clean, relaxing, next to bus station and great onsen experience
Stayed in October 2023
Reviewed: 12 October 2023
Nimrod
IsraelThey don't speak English, not recommend for foreigners
Peaceful
Stayed in October 2023
Reviewed: 5 September 2023
Stanislav
Czech RepublicWe didn't like the breakfasts. There were just two types of west style and two of japanese style. Everytime we got a measured quantity of orange juice, measured quantity of bread, all the time the same.
The location is very nice and the staaf was very helpfull.
Stayed in September 2023
Reviewed: 29 July 2023
Lihua
United Statesnothing
location is convenient. The garden is beautiful
Stayed in July 2023
Reviewed: 24 May 2023
Ashma
Qatarnothing
I love everything about the hotel. It’s located in a beautiful area and it has an amazing very well maintained garden that gives a spectacular view! The private onsen was amazing, especially after a long day around Hakone. Will definitely stay again.
Stayed in May 2023
Reviewed: 23 May 2023
Fred
Singaporetoo much mirrors in the room make it difficult to sleep . serves only western and French cuisine . Totally no Japanese food at all
Greenery, Panoramic view and at home with nature .
Stayed in May 2023
Reviewed: 22 May 2023
Dedi
IndonesiaRoom is spacious and clean, staff are helpful
Stayed in April 2023
Reviewed: 9 May 2023
Virginia
United StatesThe restaurant is priced out of reach.
The setting is restful and serene. The staff is attentive but not intrusive. Very nice appointments and amenities. The onsen is beautiful... indoor and outdoor baths, with a very hot whirlpool. It's a luxurious hotel. Spacious lobby, with a bar and an outdoor patio.
Stayed in May 2023
Reviewed: 18 April 2023
Jacob
IsraelFar away from all attractions and activities. For those who travel without a car, it's challenging getting in and out, especially on rainy day with luggage. No real food on premisses. Restaurants are far away, work during very limited time frames and now conveniently accessible.
Very specious room. Nice Onsen. Big garden, very well maintained.
Stayed in April 2023
Reviewed: 14 April 2023
Christian
United StatesIt's a little bit far into town but I was aware of that when I booked the rooms.
The restaurant and that the bus stop os right in front of the hotel.
Stayed in April 2023
Reviewed: 10 April 2023
Shanshan
SingaporeWish there is better communication in English Onsen quite small Dining at hotel very expensive so didnt get chance to try, there are few restaurants in walkable distance
Breakfast is good Location quite convenient, just have a bus stop in front Has a big lawn for kid to run around
Stayed in April 2023
Reviewed: 10 April 2023
Cher
SingaporeNo
Clean, friendly staff, good dinner.
Stayed in April 2023
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