It is known that the Japanese can be xenophobic towards anyone who is non-Japanese, and we felt it in this hotel. We were observed via the cameras in the swimming pool and, as soon as we finished bathing, an employee appeared to measure the quality of the water and pour chlorine.

After 3 weeks immersed in Japanese food, we appreciated Western food.

Stayed in April 2024

Breakfast options never change, as is the custom in most Japanese hotels.

Well known brand delivers to expectations. Location might be far from the station for some, especially if carrying big luggage. However, there are many good budget friendly eateries and restaurants around the area, plus two Family Marts right beside it. There’s a Sugi tax free store and Don Quijote store a stones throw away, for your bring-back-home finds. One can walk to the main Nagoya Station (it’s a good 15 to 20 minute walk), but the nearest subway station (Fushimi) should also suffice. Breakfast has a good spread, however, like nearly all hotels in Japan, the choices never change daily. Room is larger than the average room in Japan, for the same price range. Staff service is exceptional, quick to respond to our every request (extra sheets, etc), and nearly everyone can speak English fluently. They can also hold your luggage for you if you have 2 legs in your itinerary (we stayed for a few days first, then went to Kyoto, then came back to Hilton for another few days). This was definitely a plus, since we did not need to bring all 3 luggage with us and we did not need to rent a storage locker in the station.

Stayed in April 2024

The executive lounge is excellent. The location is good.

Stayed in April 2024

Breakfast

Good room size with tatami, massive bathroom

Stayed in February 2024

comfortable , efficient Chinese restaurant was really good.

Stayed in December 2023

Probably not the most convenient location

Friendly staffs, great management, good food

Stayed in January 2024

Not that near shooing belt and district

Lovely five star hotel, spacious, clean and comfortable

Stayed in December 2023

The shower was slippery and bed was hard. Our TV did not work in our stay.

The service was absolutely amazing, Shino Nagata was an amazing person and loved her bright personality. Amenities was top notch and great.

Stayed in November 2023

Staff were excellent

Stayed in October 2023

Large hotel

Needed a quick layover for the hurricane. Good location. Quick taxi ride from train station. Near some parks. Wonderful American breakfast.

Stayed in August 2023

A little outdated, it doesn't matter as long as the staff are approachable.

The receptionists are so helpful and kind, and they are good in English.

Stayed in August 2023

There's no lift from the subway exit 6 of Fumishi. Hence we took taxi to the hotel instead . They are building a lift now but still work in progress

Room was spacious for us family of 4 including a cot (provided by hotel without fee) Breakfast was good. My family enjoy having breakfast every morning. Staff at breakfast was very friendly especially to our baby/toddler. Ms Tsuta (if i didnt get her name wrongly) speaks good English having worked in Singapore for a long time. Location was good. Plenty of F&B options. 1 711 and 2 Family Mart nearby. 1 Starbucks (if you really need this) nearby. For us, the best was the availability of big pharmacy and Don Don Donki nearby which let us shop to our hearts content Taxi ride from Nagoya station (from JR Shinkansen taxi stand) cost us JPY1,300 Taxi from hotel to taxi stand at Takashimaya side of Nagoya station cost us about JPY800

Stayed in June 2023

Nothing specific

Break fast

Stayed in March 2023

bath tube and shower are the same. It can be dangerous especially for elderly.

Stayed in April 2023

old bathroom

nice big hotel renovated room but not bathroom and we stayed at executive floor great service but expensive and old bathroom

Stayed in March 2023

I was awaiting a sister I hadn't seen in over a decade and she ran a little late. So my daughter and I ordered from a cafe on the first floor and waited. When my sister did arrive, as can be expected, we got carried away in our conversation. However, every now and again, I let a mindful eye roam the room, checking the cafe's capacity in terms of body: seating ratio. Anyway, after less than an hour of my sister's arrival, Ms. Ohguchi from the cafe, who had served us previously, took it upon herself to approach the table and ask us, in not so many words, to continue to patronise the cafe or leave. She stated that each guest was being allowed 2 hours to stay there after ordering. Now, why this woman decided to approach our table of the several others where people had been for the same time as us may forever be an elusive question. But she ate into our time together, to repeat that we needed to order something else in order to stay. As there was no shortage of available seating her insisting this was lost on good sense and reason. Apparently, it was not enough that I was a guest of the hotel and that we were too full to order again. I cannot believe such short-sightedness from the Hilton. Ohguchi sucked the joy out of my reunification and my forming experience of the Nagoya Hilton all by targeting us, the only clear foreigners in the room.

I loved the Chinese restaurant. I still recall, with great alacrity, their delicious menu. You can expect exceptional service from the wonderful assistant manager, Ms. Kawashima, for the Japanese and Chinese restaurants. She advised we try the shrimp mayonnaise. It was heaven in the mouth. The reception staff at check-in provided a flawless check-in experience, from the taxi to the hotel room.

Stayed in December 2022

rather expensive if one doesn’t use the facilities

location the room the executive lounge

Stayed in December 2022

The extra bed was quite creaky so it was a bit uncomfortable to sleep in it, especially for quite a few nights.

Stayed in November 2022

Neighborhood… Death place!

Outstanding Staff and facilities… Perfect room.

Stayed in October 2022

The staff made the experience great.

Stayed in August 2022

The hotel itself is bit old (though the inside is super clean!). Bit pricy compared to the quality, if you expect a fancy hotel for staycation. But overall it was a nice experience.

The location was amazing, and everyone at the reception is amazingly nice. Best service for sure.

Stayed in July 2022

nothing all good

tidy staff great

Stayed in July 2022

Pillows are too soft. We had to request for three extra pillows which was soon brought to our room.

It is close to a train station. Their pool made our son happy staying at the hotel. Their hot bath and sauna are connected to the pool which was convenient. Toiletries were good quality. Our room has a wide windows that kept my son entertained looking outside while stayong in the room. Staff are all helpful and accommodating.

Stayed in May 2022

best Hotel Gym Starbucks & 7/11 within 100m clean and nice room/bath quite

Stayed in April 2022