The Front staff were very dry, the amenities were quite dated, and our room was not the cleanest. The Futons were old and stained. Additionally Toilets were communal, and you had to leave your room to use them. In other Ryokans I've stayed in, the staff would set up your room and put out the futons, but this did not happen.

The Location was right near train and bus stations, the feel of the Ryokan felt very rustic, and the breakfast and dinner were incrediblely delicious. The Baths, both public and private, were good and warm.

Stayed in April 2024

The description of the room included 'shared bathroom'. There was a toilet with 3 cubicles on our floor, but the only shower we could use was in the onsen, next to the pool.

The location is superb - on a small main road near a bus stop; the river runs right by the hotel so lovely views; superb evening meal and breakfast; comfortable room with view over the river. There is a 'family' onsen which is private, and a large, stylish indoor communal onsen in a conservatory with lovely views.

Stayed in March 2024

The room smelled like it had been smoked in. Wasn't overpowering, or to the point of not being able to breathe, but it was there.

The room faced the river so we could sleep with the sound of rushing water; very relaxing. The breakfast and dinners were delicious too. First time at a ryokan too and everything was helpfully explained.

Stayed in March 2024

Its quite cozy place with rich history. Staff are very friendly and helpful. Board game can be borrowed in the reception. We enjoyed the family private hot spring, which can be booked in advance for half hour using. Dinner was delicious. Waiters really offered good service.

Stayed in December 2023

This hotel was an interesting experience as traditional Japan but the price for one night was quite high considering what we received & if you only have one night there you get less than 24Hrs So I don't think I will choose this hotel next time.

As soon as you enter the hotel, you feel the amazing atmosphere of Traditional Japan. The rooms were amazing, a little worn but that didn't take away from the charm. The man who served our breakfast was very friendly and happily explained to us how to eat a Japanese Breakfast. In my opinion it was too big but was very delicious. It's 15-20 min to the train station.

Stayed in November 2023

We loved everything except it was difficult to bring the suitcases up to our room

The dining was excellent, the staff were great! The tatami was fun, very well maintained heritage hotel

Stayed in October 2023

The female bath does not have a shower but it does have a big onsen.

The possibility to reserve and enjoy a private onsen, very rich and tasty Japanese dinner and the kindness of the staff. Also, a perfect position, if travelling by bus! Last but not least, the view from the room was amazing: we could see and hear the river passing through the rocks.

Stayed in September 2023

Location was hard to get to. Hotel is definitely old - has both its charms and beauty as well as drawbacks.

Great value and amenities - perfect for a one night stay. Dinner and breakfast were great, but would be repetitive after one night. Great hot springs. Incredible value!

Stayed in June 2023

- Check in at 3pm with check out by 10am when you are only staying for one night felt quite rushed and not as good value for money at almost £200 for one person for less than 24hrs. - RE above, you also do not get to spend too much time in your private bath as it is open air and once it gets dark out bugs start to fly in. It is also not as private as you would hope when you open the window blinds, as there is another building with a path around the hill across from you, so people may be able to see in. - The futon was quite thin/hard, I would layer two if I stayed again.

- Beautiful old building in a peaceful and serene natural environment with traditional decor, felt like a Ghibli movie. - Room was large with a lovely seating area overlooking the river and complimentary green tea. - Good location, walking distance (10 minutes) to a town area with convenience stores, cafes, restaurants. Bus stops 2-4 minute walk from front door to Hakoneyumoto and Odawara stations as well as Owakudani volcanic area. - Shop by the lobby selling snacks and ramen till late, drinks vending machine. - Instruction manual included in English on how to use the baths, set up the futon bedding etc. - Privacy of in room bath was lovely and leisurely. - Breakfast was traditional and DELICIOUS.

Stayed in April 2023

We did not have toiled in our room and the toilet shoes were too small for me (my size is 46 EU). The lightning in the room was too sharp when you laid on the ground and were looking up, shaders on the bottom part of the light would be appreciated. The sink was very lowly positioned, so you basically sit while using it. The door between rooms and the light were quite low so I had to bow every time I moved between rooms (190cm tall). The styling of the rooms towards the hallway felt a bit kitschy and too decorative for us.

There were written English instructions for everything, including the breakfast and dinner menu. The ryokan seems to be used to accommodating non-japanese speaking people. Although we arrived 15 minutes after the latest check-in time because of the traffic problems, the host communicated on booking chat and accommodated us without problems and had dinner ready for us. They had large enough yukata size for me (190cm tall). Both dinner and breakfast had wide variety of meals, including sea-food, but also beef, pork and really good noodles. The breakfast comprised of (not only) freshly steamed vegetables and meat. Onsen baths were large there was a nice view of the river from the windows. The ryokan is ~60 meters from bus stop and ~200 meters from train station, which are quite close to Hakone-Yumoto, so it's easily reachable by public transport. Overall good experience and we enjoyed it.

Stayed in March 2023

Nothing major, but leaf tea on arrival would have made a better impression, also if someone had offered to help us (two women in their sixties) carry the bags up to the third floor.

The futon was very comfortable and I slept well, especially with the sound of the Haya River. Food also very good.

Stayed in April 2023

No lift and steep stairs to carry our own bags to our room. No service in room and had to lay out our own futons

Incredible breakfast and dinner included. Incredible location on river rapids. Excellent onsen

Stayed in March 2023

Really great Ryokan experience. The onsen and our room were both so cool. Would stay again!

Stayed in January 2023

Property was old. Only one power plug in the entire room. Onsen is indoors and old.

Very traditional ryokan, food was great.

Stayed in December 2022

No lifts so it was a struggle carrying luggage up stairs. Uphill location with narrow footpaths if you wish to attempt walking here from Hakone Yumoto.

Very friendly staff and the included meals were fantastic. Traditional Japanese style rooms and private onsen are appreciated.

Stayed in December 2022

We have to walk 2-3 mins from parking lot to the hotel. The road is very busy.

Good traditional breakfast and dinner.

Stayed in November 2022

I didn’t like how low the sink in our room and how there’s no toilet in the rooms. But it is a heritage building and that’s how it is back then. It gives you a different experience and it’s not really a bad thing.

The place was strategically located near the bus stop and the train station. We had a beatiful room facing the river. The room is spacious, clean and well equipped with a mini fridge, safety box and hot water thermos dispenser, yukatas. There were oranges and hot water prepared when we arrived. I like that the washroom is clean. Also the private onsen for family members was great. I like the scheduled dinner and breakfast, everything was prepped when we arrived. Great customer service. Lots of food and all you can drink. I love how charming this old traditional ryokan. It is a very nice gem and well maintained. Especially, the Tonosawa train station near the ryokan. It’s super cute and hidden, with the red train and rustic surrounding, it will take you back in time. Book your stay here. They also have rooms with private onsen.

Stayed in December 2023

That I only stayed one night

Great service and traditional feel

Stayed in November 2023

I believe the hotel's service attitude is excellent. They kindly upgraded me to a room with a private hot spring, which greatly exceeded the value for money. The room, named "金時," was incredibly satisfying, from the scenic views to the meticulous details in its decor. The complimentary breakfast provided was both plentiful and delicious. It was truly an impressive journey:)

Stayed in July 2023

Rude to Non Native Visitors.

Stayed in April 2023

Nothing really.

Location - within walking distance to the Hakone-Yumoto station. Also close to the bus stop (we took the bus from Odawara to the hotel and also from the hotel to Hakone Checkpoint). Food - Dinner and breakfast were amazing. Well prepared and served. Room and Onsen - we got upgraded to room with private onsen bath due to some ongoing renovation. Room was perfect and exactly what we look forward to experience - traditional ryokan and onsen. Staff - all lovely, respectful and accommodating.

Stayed in July 2023

Love the excellent service, large room with balcony and view over the river and the forest. Amazing food and during dinner alcohol is unlimited.

Stayed in May 2023

Family bath only can book for half an hour (too short - one hour would be better). Besides, one of the window panel was broken and had not been replaced or repaired. When booking was made with booking.com we thought it was with attached bath but to our disappointment it was not. Booking.com should clearly highlight the difference between rooms with attached bath and those rooms without.

Traditional house with common baths (men and women) and family bath for rooms without attached private bath. Dinner was a good shabushabu (with beef and pork) and some traditional food.

Stayed in May 2023

The place is very lovely, peaceful, with a lot of old charm. The onsen is clean and very nice. A bus stop is 50 meters away from the ryokan. I recommend to take the diner, it was amazing.

Stayed in May 2023