At check-in, I didn't want a Japanese breakfast. An hour later I changed my mind but the front desk told me it was too late. I was disappointed.

The music in the halls was a delight. The onsen experience was excellent. The nearby Isakayas and food mart enriched the stay.

Stayed in April 2024

Everything met expectations

A short walk from Minami Ito Station, and a free shuttle to and from Ito Station. The onsen was really nice. The staff were professional and friendly. The room was modern, clean and spacious.

Stayed in April 2024

Location

Stayed in April 2024

You can hear the train passing sounds and upstairs people walking at night. There is no fan / temperature adjustment. It was not too cold that night so we didn’t turn the heater on but left the bathroom window open for ventilation. The full boards are not quite our type.

Like the onsen with not much people going. They had indoor and outdoor onsen. Rooms are spacious. Behind the hotel there is a 24 hour supermarket.

Stayed in March 2024

Location was not very accessible and the train station was so far away! The hair dryer in the room was very lousy.

I love the onsen pools and the free yukata! Staff service was great and there is this vending machine where you can buy fresh milk outside the onsen area.

Stayed in February 2024

It's weird that you have to make your own bed while paying for the service (for Japanese room)

Onsen is great and the bed is very comfortable. Great breakfast with local fish.

Stayed in February 2024

Nothing.

The staff were friendly. The hot spring was great. The food was excellent.

Stayed in December 2023

Great onsen and fantastic breakfast

Stayed in December 2023

- Its location was a bit far from Ito station, even from Ito-minami it also felt long at night because it was a very quiet neighbourhood. - The room was pretty stuffy. Especially after a dip in the onsen, it was super hot in the room and the air conditioning only sent out warm air. I opened the gliding paper window and it was better. - The toilet was a bit small and hard to get around. - Like many other traditional Japanese tatami rooms, it was not very soundproof. I got my earplugs so it was fine, but you can definitely hear people next room when they speak loudly.

- Like what other comments mentioned, I really appreciate how the staff tried their best to communicate even though some of them didn’t speak English very fluently. They had a little gadget for translation and it was very effective. Thank you so much <3 - The green tea from the dispenser in the lobby was actually unexpectedly good & to my liking. - Free shuttle bus service in the morning. I wish there were more time options though. But not complaining, it’s better than none! - I love how it’s right next to the supermarket & Daiso. So handy to grab some quick breakfast or even dinner & other necessities - ONSEN! It was very relaxing, and it was very traditionally Japanese. Yukata was cute too.

Stayed in November 2023

A bit far away from central. And the staffs not really known how to speak English.

Very nearby the Aeon for grocery as v arrived very late so almost all restaurants closed.

Stayed in November 2023

Good room, Good public bath , Good service and Good staff. Breakfast is amazing.

Stayed in November 2023

There is no laundry service in the ryokan so you would need to visit the coin laundry close to it- but it is only a few mins walk away.

A really lovely ryokan with kind and polite staff. We stayed here for a night. It was a classic japanese room with tatami and futon. The breakfast and onsen was the highlight of the stay. Breakfast had a bit of everything such as sashimi & enoki (that you could sukiyaki), salad, tofu, yoghurt, yakizakana, chawanmushi and rice. It was really tasty. The breakfast place is right next to a koi pond and it was really relaxing. The onsen was spacious and clean- and there were a few different types like hot onsen and warm onsen. I really recommend the open air onsen. There are some great places to visit around the ryokan- we particularly liked orange beach.

Stayed in September 2023

Really like the meal provided.

Stayed in November 2023

The beds were a little low. Not bad. But not outstanding

Breakfast and Dinner were excellent. Staff was outstanding

Stayed in October 2023

The meals are yummy. Love the outdoor Onsen.

Stayed in August 2023

It not near JR train station, you can reach the hotel by Tokai bus at Ito Kowakien bus stop.

The Onsen is rated exceptional in Japan. The hotel is famous for the Onsen which promotes the benefits for the skin. They do also offer table tennis, and a massage service at extra cost. At the Onsen area, you can enjoy the drink from the vending machine. They also provide a welcome drink, sleeping mask lotion, and sleeping mark (use with spring from the onsen) AEON department store is also located next door, Daiso also reachable by foot from the hotel. The Ramen store that is located across the street also offers cheap but very good taste. If you transport with a Tokai bus pass, you can reach the hotel by getting off at the Ito Kowakien bus stop, meaning that they have their own bus stop.

Stayed in August 2023

1.The electric outlet is quite far from the futon. It would be nice if there's extension cord provided. 2. The hotel does not provide clear information about the smoking/non-smoking room in the booking page. Make sure to add a note in case you want a non-smoking ones.

The hotel guests are mostly Japanese people. The outdoor onsen is awesome.There's cute Yugata provided. There's actually spring water sent directly to the bath tub in every room. The food is nice and beautifully prepared. Only a few staffs speak English,but they have a nice translation tablet which works accurately. There's shuttle bus service from and to the JR station. The hotel is right next to Daiso and Aeon mall ,where all snacks and foods are available.

Stayed in April 2023

It was a 20-min walk from the station

The hot spring and yukata; the rooms were nice and they had tea and snacks

Stayed in May 2023

Unlike some hotels there are no cafes inside. Not everyone need expensive dinner and may need to go for much lighter meals and refreshments so it will be handy to have a cafe or two.

Comfortable and clean, and there are several eateries nearby which were convenient as I booked room only. Selection of toiletries are sufficient and handy. Nice to be able to choose yukata.

Stayed in April 2023

It is not in the route of the local tour buses. You need to take the shuttle bus provided by the hotel to Ito station to board the tour buses.

Stayed in March 2023

We thought that we can take free shuttle at ITO station during 14:00 - 18:00pm did not know we need to pre-book.

Breakfast is perfect

Stayed in January 2023

Centrally located. Food nearby. Clean room. Table and chairs at sitting area. Onsen is fabulous. Parking can be tight if you come back late. Parallel parking allowed. Staff come out to help and keep car key.

Stayed in November 2022

Kowakien could do to upgrade the carpets of what is otherwise a very nice onsen style hotel with attractive decor and environment

Nice spacious room with twin beds. Nice public bath with three pools including outside one. The property also has a separate wing, Ryokuyu, with spacious Japanese style tatami rooms with private open air tub on balcony and personal maid service with superb food. The price is considerably higher than the main wing, Kowakien, but still reasonable and well worth the extra cost

Stayed in August 2022

nothing

hot spring bath and swimming pool. Nice tatami room with twin beds. Free coffee and tea in lobby. Good restaurants nearby. Convenience stores and low cost shopping nearby. Walking distance to station

Stayed in July 2022