We were told onsen is open till 12 noon but at 10am they told it is closed for cleaning and we were told to go to another nearby property (marriott) for onsen. This delayed our schedule a lot.

Nice onsen hot bath, breakfast buffet, huge comfortable rooms and great value, great view of mount fuji

Stayed in February 2024

This hotel has several buildings and the building we stayed in was terrible because it was full of stairs and no elevator. In order to reach our second floor room we had at least 3 parts where we had to go up and down the stairs. Even from the entrance to the building there was no smooth way over the small stairs. It was a trouble for us because we have a 4 years child and a baby so we were full of luggage. But happily the staff of the hotel helped us. Also we didn't have wifi in the room and we had to pay for amenities and onsen. So we definitely don't recommend it for families with babies, charged with a lot of luggage and kids, nor for disabled persons because it's impossible to go up and down all those stairs and uncomfortable to ask the staff of the hotel for help.

The location was great, in the middle of the forest with a beautiful view and fresh air.

Stayed in November 2023

WiFi is not available

Stayed in September 2023

I know this is an old hotel and the first place we arrived at seems a bit creepy for us. Thank God after calling from their old hotel lobby we were transferred to a less older version of the hotel. Gives us very old style Japanese vibes even in the rooms with their designs and furnitures. But we were surprised that we had a sound sleep during our stay. Though at room 228 my brother told me there’s a bug 🐜 crawling at the entrance of their room. The place is huge so be sure you have company as always.

There were some staff who can fluently speak english. The place gave us countryside vibes and is literally located in countryside of Japan. So if you want a peaceful & relaxing place to stay , this is the place for you when in Izu or after you went for a swim at Shirahama. About an hour from Shirahama Beach in Shimoda. They have onsen and indoor pool as well. I’ve noticed a free shuttle bus going to the onsen , spa & pool.

Stayed in August 2023

The guest house wasn't very clean and as we entered in it we saw a big cockroach running in the room. Also the location of hotel was outside of city which was very inconvenient. If you have dietary restrictions please make sure you carry your food with you or at least have a meal before entering the hotel property. We had to go out of the hotel property to have dinner because they could not provide us anything. Also the breakfast prices are very high and not worth it.

We liked the facilities such as onsen and the property of the hotel. The guest house given to us was very spacious and had all the facilities.

Stayed in August 2023

No security and less lighting outdide. It's difficult to go out after dark (from one block to other). Furnishings and fabrics were aged and need replacement. No food options if restaurant is not pre-booked. Need to travel downhill 5kms to convenience store. No coffee set in Japanese style room.

Onsen open till 12am. Several types of spacious rooms. Comfortable beds. Clean bathroom and toilet. Coffee set in western style room. Air-conditioning controls are good. Yukata for kids.

Stayed in July 2023

Accessibility to the rooms is not suitable for many people. Cleanliness in common areas is not quite good, but understand it is not easy. It looks a bit old and stuck in stuck in an earlier time.

Rooms are big and cozy. Onsen is big and clean.

Stayed in August 2023

The room is a bit old. Bathroom is old and "look" a little dirty. It was just aged.

Room was very big. 55 sqm. room can easily accommodate 4-6 people! Shuttle bus is provided if you want to use the onsen at Marriott.

Stayed in July 2023

Breakfast not included, and expensive to buy in the hotel, 3000 yen per person. No onsen in the hotel, one should go to the Marriot Hotel by bus, free hotel bus.

The price was okay. The location although it is far from Shuzenji onset area, but is located in a very green and beautiful place. The room is really spacious.

Stayed in July 2023

A little bit away from Schuzenji temple and town restaurants

Room was very spacious and breakfast at Marriott was great..

Stayed in May 2023

1) Well, some of the room furniture and hotel facilities (the outdoor playground/mini golf for example) might need a revamp as a bit old. 2) That lack of Wifi in the room. I believe that being in 2022, having Wifi available in your room is a definitely must...I instead had to go to the lobby to get some work done....Indeed, please invest in a few rooters...yes, it is very much needed. ;)

Loved the super large family room. Lovely tatami rooms with futons. Indeed a bit old furniture, but still very nice and spacious. Very nice onsen. With the kids we also had fun playing badminton, ping-pong and basketball. All free of charge. Very nice experience for all at a very reasonable price.

Stayed in August 2022

all floorings are tatami,the building is kinda old..you will just sleep in the floor with futon,,i just booked because i found it cheap for 6 people,no wifi in the rooms that makes my children got bored.

the view and staffs were good,the room is also good and also the onsen

Stayed in July 2022

The check-out time is a bit too early, at 10:00 am. If it could be extended even to 10:30, it would be much better not to hurry in the morning.

Spacious suite for the family. Located in a forest, birds chirping in the morning. Hot spring spa with all necessary facilities. The staff is professional as always.

Stayed in July 2022

The room showed its age, found trash under one of the beds, stains on bed comforter, Onsens not attached to building (located at Marriot Hotel and another separate bldg), damp smell in room.

The price. Hotel provided bus to Marriott Hotel and onsens.

Stayed in June 2022

Rooms are clean and tidy but a bit old. May be little renovation would uplift the look a lot.

Family Room was a huge apartment with two 10 tatami rooms and a living dining kitchen. Good for groups.

Stayed in December 2021

A bit remote but we were able to utilize the free shuttle.

Staff was helpful and friendly

Stayed in May 2021

It might be little convinient if you don’t bring your own car but they have shuttle running very frequently. Also I think the breakfast is quite too expensive.

Huge and clean rooms, it’s quite old but very well mantained. great onsen with sauna and rottenburo. We are 5 persons and stayed very comfortably here. It’s a very well equipped hotel at this proce. It exceeded our expectations

Stayed in November 2023

Homepage and actual place 2 different worlds. ホームページ内容と実際がぜんぜん違います。The photos are Very Inaccurate! The homepage boasts: wi-fi, indoor swimming pool, designated smoking areas, sports facilities, and NON-SMOKING ROOMS. Not TRUE! When booking I was led to believe I could get a non-smoking room. Only after I had paid and kept pushing, I found out not an option. Maybe in the much more expensive Guest House. The online help was meager and unhelpful, even writing in Japanese. Not good! The 'Cottage' rooms are big but are old and musty and well, smell of decades of cigarette smoke. There is NO Wi-fi in the 'Cottages' Just a few, far 'wi-fi' spots. No indoor swimming. An older, but fairly nice Japanese onsen (spa). There is no 'sports center' just a very old gymnasium with some basketball hoops and ping-pong tables with numbers hastily written on pieces of paper. Rather sad. The 'buffet' meals are very basic and very very over-priced. You are trapped there so if no transportation you are out of luck, so if no vehicle, bring your own food! The very expensive restaurant caters to golfers, a sign actually says that. So beware. Maybe 30 years ago it was a nice resort. Now it is just very over-priced and over advertised and mis-leading. If you are a non-smoker, BEWARE.

We booked 2 nights and had a horrible room, in the 'Cottage' area. The people downstairs partied until 3 a.m. so no sleep. The staff felt sorry for us as the 2nd night also had a group of 7 people. They found us a very nice room in the 'Guest House' area. So half of our stay was nice. The staff, particularly Mr. Igo was very kind and helpful. Saw Mt. Fuji once, for a few minutes. That was nice.

Stayed in October 2023

The smell on the rooms and hair dryer

Facilities and Shuttle Bus

Stayed in September 2023

A little old but we were expecting that!

Rooms were very spacious perfect for a family stay

Stayed in August 2023

Its not clean. Isaw cockroach in my room and in my room there is so many spider webs and spiders so you have to clean it.

Stayed in August 2023

Service - there wasn’t any Dirty, dead bugs all over, furniture was at least 40 years old and had black stains where people had sat over the years. Tatami mats were worn with holes, smashed bugs on the walls, spiders everywhere, one was so big we thought it was a praying mantis. This was the worst place I can ever remember staying. It did have running water (the only decent thing)but the place smelled old, musty and has clearly been neglected for decades. It’s sad because the surrounding mountains are gorgeous and you can tell that at one point it was a beautiful vacation spot. Also - it is very isolated. Which would be fine if the space was decent and you could spend the day roaming around outside and return to comfortable lodging. Unfortunately, the facility was not accommodating.

The scenery was pretty

Stayed in July 2023

the bathroom was not cleaned, I can smell urine in the toilet upon checkin, when I phoned the front desk about the missing coffee packs, I was told to go to their front desk to pick them up. We were assigned to a room one level down, we had to carry our luggage to the room and walked down the stairs by ourselves without any assistance from the hotel staff, there’s no elevator in the hotel. We travelled quite a long way from Canada so we had large luggage.

quiet location

Stayed in December 2022

Bed is not clean.. very worst experience

Stayed in July 2022