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Reviews of Hotel New Koyo 3 stars

377-1711 Gunma, Kusatsu, Kusatsu 464-34, Japan

#45 of 50 hotels in Kusatsu

Guests' Choice

Review score

Based on 41 hotel reviews

6.5

Score breakdown

  • Cleanliness

    6.6

  • Comfort

    6.7

  • Location

    7.3

  • Facilities

    6.5

  • Staff

    7.2

  • Value for money

    7.6

  • Free WiFi

    5.0

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Showing 1 – 25

  • Reviewed: 27 April 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 3 nights

    the location

    The small open onsen, the food and the view from the hotel

    Stayed in February 2024

  • Reviewed: 25 April 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    A normal stay for staycation

    Stayed in April 2024

  • Reviewed: 12 March 2024

    8.0
    Good hotel with onsen for the price
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast time is quite fast, only 50 mins. No amenities in the bathroom but they have it in the onsen.

    The room looks old but clean and quite spacious. The place was on top of the hill, walking there is a little tiring but they have a bus to take you to the main tourist spot and back (this also means the place have a great view). There are indoor and outdoor onsen as well as a sauna. The yukata are cute. Breakfast is a buffet with good food.

    Stayed in February 2024

  • Reviewed: 3 February 2024

    8.0
    It’s a nice hotel but needs more cleaning.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Dirty curtains

    The food was good and the staff were nice

    Stayed in February 2024

  • Reviewed: 17 December 2023

    5.0
    Just ok
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Old , run down. Mealtime is too short.

    Location

    Stayed in December 2023

  • Reviewed: 15 December 2023

    7.0
    A simple place to stay if you speak Japanese and are familiar with the food and customs. Comfortable and affordable.
    • Leisure trip
    • Group
    • Japanese-Style Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    It was a bit far from the centre of town.

    Price and dinner and breakfasts included were satisfying. Shuttle bus was convenient.

    Stayed in December 2023

  • Reviewed: 25 November 2023

    8.0
    value for money
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night

    Restroom facilities

    Breakfast and dinner

    Stayed in November 2023

  • Reviewed: 16 November 2023

    6.0
    Won’t come again
    • Leisure trip
    • Couple
    • Japanese-Style Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    My non smoking floor has a thick ashtray scent. Supposed to be nearby sainokawa onsen which was why I booked it. Hiked through the forest to get to it only to find the path blocked. The front desk staff can’t speak basic English. I’ve been to hotels further from Tokyo and less popular with better English. The staff speaks accented Japanese which makes it difficult to understand. The souvenir store on the first floor was closed throughout. The hotel doesn’t take credit card payment. Only cash and smart phone payment. Isn’t enough power sockets in room.

    Stayed in November 2023

  • Reviewed: 29 October 2023

    8.0
    Value for money but no pick up service. Walk up mountain for 15 mins
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Only public onsen provided and the food was so so but acceptable with this price.

    Great price

    Stayed in October 2023

  • Reviewed: 6 October 2023

    7.0
    In general staff are friendly, breakfast and dinner are acceptable but no staff can speak English. We have to use Apple
    • Leisure trip
    • Group
    • Japanese-Style Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    Furniture and washroom need replacement

    Onsen facility is good

    Stayed in October 2023

  • Reviewed: 5 October 2023

    7.0
    I enjoyed to stay Hotel New Koyo.
    • Business trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights

    none

    onsen

    Stayed in October 2023

  • Reviewed: 22 February 2023

    8.0
    Good view
    • Leisure trip
    • Family with young children
    • Japanese-Style Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Very outdated feel to the property - feels like walking into old apartments in horror films. Local Japanese visitors seem to have options for dinner menu but no options given to foreign travelers who booked through booking.com

    Decent sized outdoor onsen with Mountain View. Room with same amazing view + balcony. Delicious dinner. Regular shuttle service to the main Yubatake area, it’s a bit far to walk.

    Stayed in January 2023

  • Reviewed: 15 January 2023

    8.0
    It is good and fair price. I want to come again.
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    private bath room is a little poor in cleaning.

    It is situated on the hill, so good in smells. Food are very delicious and wine also good.

    Stayed in January 2023

  • Reviewed: 14 December 2022

    8.0
    Don't walk, wait for the shuttle bus
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    A bit far from the centre. I didn't know that it's uphill walk to the hotel on the first day. However, after checked in i found out that there're shuttle provided on hourly basis. Only cash, no credit card accepted. Please bring cash!!!. The property is a bit "retro" style which is reasonable for the price. No amenities and hair dryer in room. Need to go to the onsen anyway.

    Outdoor onsen is the highlight. Food is delicious. Spacious room, view from the room is superb. Can hear the water stream sound from a park behind the hotel. Value for money. Overall, it's a decent experience staying here.

    Stayed in December 2022

  • Reviewed: 4 April 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Japanese-Style Quadruple Room
    • Stayed 2 nights

    The room lacked any soap which was a little strange. The bathroom felt a little unclean but since we used the onsen, it didn't really matter.

    The breakfast was nice and had a wide variety of foods. The onsen was very nice and the outdoor bath was lovely, facing the forest. The room was spacious.

    Stayed in April 2022

  • Reviewed: 8 March 2022

    7.0
    very good and nice view
    • Leisure trip
    • Family with young children
    • Japanese-Style Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    none

    onshen

    Stayed in January 2022

  • Reviewed: 14 November 2021

    7.0
    Good
    • Business trip
    • Family with young children
    • Japanese-Style Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    The room washroom with bath is too small and hotel shuttle to yubatake is not frequent.

    The hotel open air onsen is very good with good view of forest and the breakfast is great with lots of variety.

    Stayed in November 2021

  • Reviewed: 13 November 2021

    7.0
    Good
    • Business trip
    • Family with young children
    • Japanese-Style Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    The toilets are too small with no aminities. Beds are too small and not much comfortable. Hotel shuttle for yubatake don't run frequently and the walk back to the hotel is steep.

    The breakfast was good but the time is too short. Hotel onsen is very good with good view of the outdoor trees. The view from the room was very good.

    Stayed in November 2021

  • Reviewed: 23 September 2021

    6.0
    pretty close to yubatake, maybe about 15mins if you walk, but shuttle buses can be used, they'll give you a schedule
    • Leisure trip
    • Family with young children
    • Japanese-Style Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    the aircon is very weak it’s not cold I think it’s automatically set, also don't have shampoo and other needs inside the bath in our room you have to bring your own

    the food is ok if i will give stars at 1 to 5, I'll give 3 stars because it's cheap, just right for the price

    Stayed in September 2021

  • Reviewed: 26 May 2021

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Japanese-Style Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    The walk back from town is up a hill. No problem going into town but coming back is quite an effort.

    This was a great little find in Kusatsu. Because of the price, we went in with quite low expectations and this probably helped us to enjoy the place more. The onsen is great and was our favourite part of the hotel. The rooms are basic but clean and comfortable and the hotel itself is located about a 15 min walk from the main town. They do offer a bus service for those who can’t face the walk. The breakfast was simple but good. Coffee not so much! If you’re on a budget then this is a great stay.

    Stayed in May 2021

  • Reviewed: 10 April 2024

    4.0
    will not revisit there again
    • Leisure trip
    • Family with young children
    • Japanese-Style Quadruple Room
    • Stayed 1 night

    The room was dirty and not clean properly. There was dust on all tables. There was not soap and shampoo in the bathroom inside the room

    Stayed in April 2024

  • Reviewed: 2 March 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Lots of Japanese style food to choose, good buffet breakfast. Location is good, walking distance to town Center. A good seventy feeling of this hotel, very good for value. Onsen in this hotel is much better then most advertised in town.

    Stayed in March 2024

  • Reviewed: 24 January 2024

    3.0
    Bed quality was very poor.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Onsen

    Stayed in January 2024

  • Reviewed: 11 November 2023

    2.0
    Not worth the money! Not recommend
    • Leisure trip
    • Family with young children
    • Japanese-Style Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Dinner and breakfast are so poor- not variety and cheap products

    Staff helpful and friendly

    Stayed in November 2023

Showing 1 – 25

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