The choice of breakfast is limited.

Location, excellent quality of service, friendly staff, exceptionally beautiful garden, access to the Lake Ashi, beautiful landscape, hot spring, gorgeous facilities (traditional mansion)

Stayed in August 2023

It’s my bad choice to go it during late July, which means leaves are not as colorful as they do in autumn. But the hotel has best view when I upgraded my room to 4th (top) floor. It’s possible to see full Mt.Fuji from windows in room or at restaurant for breakfast. And I feel grateful that staff are very helpful, even before my checking-in.

Stayed in July 2023

Everything was excellent! The views, the Darden, the meals, the onsen, all were memorable.

Stayed in July 2023

No

Elegant hotel, beautiful surroundings, very good food.

Stayed in June 2023

na

Big traditional hotel, high class French restaurant, very good location

Stayed in June 2023

Not much .

Best location in Hakone Friendly and helpful staff..

Stayed in June 2023

Staff service was exceptional Dinner at French Restaurant was 10 star Onsite public bath was very nice with indoor & outdoor options

Stayed in June 2023

The hotel decoration is a bit outdated. However, the hotel is comfortable. There is (as a lot of hotels in Japan) only Japanese TV channels.

Quiet hotel with view on the lake. The onsen is nice with an indoor and outdoor bath. Rooms are spacious and well equipped. There is a shuttle bus to get into town which is not far but difficult to get to with suitcases. Management allowed me to make a late checkout. Thank you!

Stayed in June 2023

It would have been great if they include some vegetarian options in their meals so that it caters to people who dont eat meat.

De Yama: One of the best hotels in Tokyo- right from amazing views of Lake Ashi to picking us up from the bus stop in their airport shuttle to providing us with the appropriate information about everything and even educating us on all the various touristy things that we could in Hakone, this hotel is the best. Their staff is amazingly good too - we were pure vegetarians and the staff requested the Chef to make a pure vegetarian meal especially for us. Even when we requested them to help us heat our food - they were very accommodative to cater to our request which is not in their SOP. The Onsen at the hotel was also very clean and good. Even though the cost is a bit on the higher side but I would certainly recommend this hotel to everyone who is travelling to Hakone.

Stayed in May 2023

WiFi coverage is poor: many hotel locations and hallways etc have no internet, in the room's bathroom there was no signal. Drinks in the hotel are overpriced, e.g. a simple coffee in the lounge costs ¥1200 = €8 (?!), same for a beer; these are unfortunately rip-off prices exploiting the remote location and lack of options near the premises. There was no breakfast buffet but only a very limited a-la-carte set menu, which was good but identical the entire week; more variety and changing menus at least every other day would be good. Opening times are too short: breakfast ends 09:30, room service is only 17:30-19:30, dinner is until 19:30, the lobby piano-bar closes already around 20:30/21h so it's not possible to relax over a drink in the evenings => longer opening times would be good (e.g. breakfast til 10:30, dinner til 21h, piano lounge til 23h, room service 24h). Spa: we would have loved to try a massage but it was super expensive (about ¥20'000 for 60mins). In Kyoto and Tokyo high-quality massages were ¥10'000, here it's 2x(!) so we didn't do it, which is a pity.

The hotel sits surrounded by forest hills on one side and a beautiful landscaped park on lake Ashi on the other side withbview of the surrounsing mountains; it's a truly wonderful and magical place. The hotel is classy albeit a bit dated and could need some paint and rennovation here and there. The onsen area is wonderful, and open almost 24h/day. Staff is very friendly and helpful with high service level. There is also a frequent shuttle bus to Motohakone. Reataurants on premise are high quality, albeit expensive.

Stayed in June 2023

Expensive bath fee charged each day. We did not use Onsen during our stay.

Beautiful property, lovely walks through trails in the woods by the lake.

Stayed in June 2023

The location and the room

Stayed in May 2023

clean, beautiful view, convenient

Stayed in May 2023

The arrangement of the sockets can be improved. The Japanese dinner is special in a way, but not our taste. However, the Japanese breakfast looks good.

all staff are polite and friendly, well trained in English. the room is very spacious. there is massage chair the public bath. all things are provided. I like especially the ice popsicle after bath. check out time is 12 o’clock. there is bus and shuttle to the quay.

Stayed in June 2023

the staff seems to be a bit anxious

the location and surroundings were gorgeous

Stayed in May 2023

The food at the hotel is on the expensive side, and there are few dining options for dinner in town, so finding things to eat was a little bit complicated. Town is fifteen minute walk away, so if mobility is an issue you need a car.

Beautiful location, the rooms are very nice, and there are beautiful walks to have around the area. We saw wild deer on the grounds, and the view of Mt Fuji is lovely which it comes out from behind the clouds.

Stayed in May 2023

I can’t see more flowers this time as it’s season problem.

I like the location, the garden and the Fuji mountains view from the hotel.

Stayed in May 2023

At that time, we only saw a few flowers. I hope next time there will be more flowers.🍀🌸

What we like about Hotel de Yama is the location, the garden, the mountains and the lake because they are very beautiful from the room's view..Their food is delicious French cuisine and Japanese cuisine..The room was clean and comfy. That thing which surprised me and my husband with our dinner at their French restaurant (Very Bois) was our last menu, they wrote a Happy birthday Sheila! it was such a memorable trip on my birthday..and they gave us a souvenir picture on that night taken on my birthday.Thank you so much Hotel de Yama for great service. We are satisfied customers.. We will definitely book again..✨🙏😌🥰

Stayed in May 2023

The location is what I like the least in terms of "a place from which it is practical to explore Hakone". In itself it is really beautiful.

Everything was excellent, the Japanese diner was amazing.

Stayed in May 2023

Outstanding views to Lake Ashi, and Mount Fuji. Great Japanese, and French food.

Stayed in April 2023

Fantastic property 👏 👌 Great views Outstanding meals Fab onse

Stayed in April 2023

Nothing.

The onsen was wonderful. The view from my room was superb and I loved watching Mt Fuji emerge from the clouds and looking over the beautiful gardens and the lake. The meals were of top quality and I enjoyed the contrast of the French restaurant for dinner one night and the Japanese restaurant the other night of my stay. I loved every mouthful of my dinner each night and the service was superb. The breakfast were of top quality too. Most enjoyable.

Stayed in April 2023

really appreciated our beautiful room with corner windows; the wonderful outdoor Onsen; gorgeous views from our room; beautiful grounds; excellent food; free parking

Stayed in April 2023

Nothing

beautiful location by the lake and near the famous shrine. There is an onsen in the hotel and 2 delicious restaurant. A pianist plays beautiful music in the lounge and the atmosphere is amazing. The rooms are very clean and comfortable as well and the staff very helpful

Stayed in April 2023

Everything was fine.

The hotel is located directly at Lake Ashi with a beautiful view of the lake and even Mount Fuji, if the view is clear. The hotel is easily reachable by foot from Motohakone. We booked for two nights with dinner and breakfast. There is a Japanese and a French restaurant located inside the hotel, so one can choose where to dine and have breakfast. The dinner menu at the Japanese restaurant was excellent quality and allowed us to experience high-class Japanese cuisine. We tried the breakfast in the Japanese restaurant as well, but if you are not used to eating fish in the morning, maybe you should go for the "Western" breakfast, which was excellent as well. The room was really nice and we enjoyed the onsen bath a lot! It's the perfect way to relax after having explored the beautiful surroundings by foot. The hotel has a really beautiful garden, I would definitely recommend to take a walk in it. All in all, the experience was definitely worth the money.

Stayed in April 2023