250-0522 Kanagawa, Hakone, Motohakone 80, Japan
#48 of 138 hotels in Hakone
Guests' ChoiceBased on 230 hotel reviews
8.7Cleanliness
9.0
Comfort
9.1
Location
9.1
Facilities
8.7
Staff
9.2
Value for money
7.9
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 8 May 2024
Matthieu
FranceAmazing property, and they were kind enough to accomodage us even if we were late to dinner, which is highly appreciated.
Stayed in April 2024
Reviewed: 8 May 2024
Bt
SingaporeNo f&b after 5pm
Beautiful environment
Stayed in April 2024
Reviewed: 8 May 2024
Nazuk
United KingdomMy room included breakfast. The Japanese Vegan breakfast charged me for coffee :( I found that unfair. The smoothies were small test tube shots… (I felt that was taking the micky to be honest)
So peaceful and scenic. Customer service was excellent. I was very humbled by the respect and kindness the staff showed. Rooms are really nice. We had a rented car so easy for us to get around.
Stayed in April 2024
Reviewed: 3 May 2024
Lyn
AustraliaThe bedrooms and bedding were dated and beds were not comfortable.
Location Friendliness of the staff French restaurant
Stayed in April 2024
Reviewed: 23 April 2024
Vered
Israelנפלא
Stayed in April 2024
Reviewed: 18 April 2024
Jose
United StatesNothing
Everything
Stayed in March 2024
Reviewed: 9 April 2024
Yeo
Malaysia1. Free transport bus until 5:10pm only while very less option from vending machine and can't go convenient store by walking as outside is too dark at night. 2. Didn't realize that shop open till 8pm give the dinner is ready at 7:30pm and was request to wait at room for phone call... 3. missing guide to use the onsen as seeing a few people walk direct to outdoor onsen without shower.
1. Good onsen but too bad i only tried once due to my body problem.. 2. Free Ice Stick just outside the Onsen with pajamas available. 3. Good view for Windows but i reach late and leave early
Stayed in April 2024
Reviewed: 7 April 2024
Susan
AustraliaVERY expensive restaurants in hotel, only fixed price menu's no A la Carte. Bathrooms very small and basic. Car needed if not travelling on big bus tours. Not very pleasant when the tour buses dump LOTS of travellers who take over the restaurants and general areas.
Older style hotel, AMAZING ONSEN ! Beautiful location overlooking Lake Ashi and great base to explore the region. You will need a car. Great view of Mt Fuji too
Stayed in March 2024
Reviewed: 2 April 2024
Christian
NorwayAuthentic, quality, exceptional service
Stayed in April 2024
Reviewed: 1 April 2024
Lily
United Statesthe carpet in the hallway and in the room smells bad and dated, bathroom in the room smells like not cleaned well.
The people from concierge and the shuttle driver are extremely polite and helpful! The landscape is supposed to be very beautiful when the flowers are blooming, the lake and mountain view from the rooms are nice, the hot springs in the hotel are very comfortable, the hotel to the bus station , ferry port, restaurants as well as to the hakone shrine is in walking distance.
Stayed in March 2024
Reviewed: 24 March 2024
Davide
ItalyBeautiful location with public Onsen and Spa services, 2 "first class" restaurants.
Stayed in March 2024
Reviewed: 24 March 2024
Laura
RomaniaLittle too expensive for what it offers, but we would like to return in few years during month of May, when all flowers will bloom. Beautiful view of Mt Fuji from observatory.
Stayed in March 2024
Reviewed: 21 March 2024
Brenda
United StatesMy lack of knowledge of Japanese language, with a bit of a barrier, the room was nice, but not a great value
Beautiful location, very good evening meal
Stayed in March 2024
Reviewed: 21 March 2024
Danny
AustraliaI was only allowed to play the piano for a little bit....🤣
The receptionist yasuke was amazingly helpful, and all the staff within the facility welcomed me very nicely 10/10.
Stayed in March 2024
Reviewed: 17 March 2024
Adrienne
United StatesThe facilities are a little bit dated compared to the price of the hotel. It is very clean, it’s just the rooms are on the older side.
The restaurants are amazing! We went to the Japanese restaurant for dinner and the French restaurant for breakfast and dinner. Both restaurants offer tasting menus for dinner, which were incredible.
Stayed in March 2024
Reviewed: 9 March 2024
Mia
AustraliaI can't stay more nights because of the next schedule.
Location Location & Location! Also, classic style deco is so interesting. It's almost as if I am staying in Museum. Their onsen was so relaxing & spacious, especially outdoor one. I was the only person in the onsen when everything was covered with snow. It was a magical experience. Oh, I loved eating free ice bars after the hot bath.
Stayed in March 2024
Reviewed: 5 March 2024
Junko
United StatesNone
Their location is beautiful in front of lake. they have a large garden, very nice walk around their property. As their posts, there are beautiful azalea, they will broom around May. I have another reason to visit to hakone and stay this hotel.
Stayed in February 2024
Reviewed: 5 February 2024
Dominic
Hong KongMore choice for lunch & tea will be excellent.
Staff very helpful and the japanese were perfect 👌
Stayed in February 2024
Reviewed: 1 February 2024
Samik
AustraliaLimited breakfast menu
Beds
Stayed in January 2024
Reviewed: 24 January 2024
Amarachie
NigeriaI enjoyed my stay at Hotel de Yama. The location was a huge plus for me, as I was interested in visiting the Hakone Shrine and Torii gate before it got too crowded. The service was great, the staff were lovely and friendly, and I loved the view of the garden and lake from my room and the hotel's public onsen.
Stayed in November 2023
Reviewed: 17 January 2024
Yong
SingaporeWished there was a gym, but otherwise the facilities were amazing.
Beautiful grounds with a large garden. Hotel was tastefully decorated. Rooms were spacious with good views of the Lake and Mt. Fuji on a clear day. Lovely onsen and wonderful American breakfast. The hotel even has a private jetty and an observation deck. The lounge bar has a lovely atmosphere.
Stayed in January 2024
Reviewed: 12 January 2024
Margo
Hong KongRequired a bit of travelling but acceptable
Very good first impression via email communication before arriving. Wonderful view with autumn leaves, and impressive dinner and breakfast (highly recommended). Onsen was great too. 5-min walk to Hakone Shrine
Stayed in November 2023
Reviewed: 30 December 2023
D
SingaporeParents enjoyed their stay. View was great.
Stayed in December 2023
Reviewed: 26 December 2023
Lindsay
United KingdomNot so much of a dislike but a heads up: most restaurants around the port close early so just plan accordingly. It also takes about 1h by bus to rewach Hakone-Yamoto
Huge room, great little onsen, view of the lakes and mount fuji (from the garden) were out of this world. Really felt special to spend a couple of days here. Highly recommend the Japanese bfast over the french one. Staff were super friendly, they sent a shuttle to pick me up at the port way after their standard latest pick up time, so i didnt have to walk in the dark.
Stayed in November 2023
Sölden, Austria
Cologne, Germany
Cambria, USA
Hoi An, Vietnam
Culebra, Puerto Rico
Jabalpur, India
Salta, Argentina
Seaside Heights, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content