Beautiful nature, food, activities in resort.

Stayed in May 2024

Amazing special experience

Stayed in May 2024

The walk to the tree house is very long ,they provide buggy to the tree house location but the walk upstairs was alot our room was at the very top which is amazing but the walk is painful, the have a tram like system which you can see to get u on top but it was not operational

The best tree house i ever stayed in amazing experience

Stayed in May 2024

Hard to bring in and out luggages from the tree house

The experience living in the mountain

Stayed in April 2024

Everything was superb

Everything was superb including location. Specially tree houses EXPERIENCE to stay was awesome

Stayed in April 2024

Restaurant options can be improved, breakfast spread can be improved

The location in the middle of the mountain was amazing, lots of adventure activities within the resort

Stayed in April 2024

Food Options were less

Tree House

Stayed in April 2024

The phone in the yurt was unserviceable.

We had a 1-night stay in the yurt. Such a unique and amazing experience for us. The yurt was clean comfy and surprisingly spacious. The heater kept us warm on the cold winter night. Ski tracks are just at our doorstep and many other activities within the resort. The staff was very helpful and always tried their best to accommodate us. They helped us to carry our suitcases to the yurt in the snowy weather. The lady at the reception was kind enough to arrange a takeaway breakfast box for us as we had to check out early to catch our flight home. We wished to stay longer here and would love to come back again.

Stayed in March 2024

Room temperature was too hot. Ski trail was closed.

Nature, staff, food

Stayed in March 2024

We have to Walk atmest 500 steps on snowy weather with luggage and none was helping us and we have to pay for the bell boy for take one luggage and rest we carried all the way top of the resort which is cruel

Just the Location of the property and nothing is good

Stayed in March 2024

A bit pricey restaurants, no cart transfer from hotel to aport alatau restaurant.

Facilities, nature, ski tracks, place, air quality, zip lines

Stayed in March 2024

We had to carry our own luggage and drag it in the snow very exhausting and the hotel staff said it’s not their responsibility. So put in mind to take small luggage After 5 pm most activities are closed except the restaurant so it gets boring at night . The phone line was down so we were secluded and couldn’t contact anybody even the room service

I liked the location , the snowy mountains , the ski slopes and everything around was close . For the horse riding and moon bike rental you have to go down with the shuttle bus which is every hour. The staff at reception are very helpful. We stayed in a Kurt was very nice experience it was spacious and very traditional

Stayed in March 2024

They help you with laguage but is still very unconfortable crossing the slope with all things.

This tradicional Kazakh tent is special, it was very warm and nice decorated. It is on the ski slope and nice for stay a day or two.

Stayed in March 2024

The cost of spa and sauna services is on the higher side, and they don't offer disposable underwear and caps. It would be convenient if they provided disposable liners for ski helmets.

Oi-Qaragai Hotel is a gem nestled in the mountains. Its location offers breathtaking views and a chance to indulge in outdoor activities like skiing or snowboarding. Don't miss the local sauna experience, but book in advance. Overall, it's perfect for those seeking both tranquility and adventure in a charming mountain setting.

Stayed in February 2024

Great location within the ski resort. Excellent restaurant.

Stayed in February 2024

all good

yurt was great, restaurants too, spa also lovely

Stayed in January 2024

For every little thing I had to walk so much, absolutely uncomfortable

It’s beautiful

Stayed in February 2024

We stayed in one of the tree houses. It was a bit of challenge to haul up our bags to our room, but they did assist us. Going to the restaurants requires a lot of walking which is fine by us and they also offer 24hr room service if you don’t feel like going out of your cozy room.

We love the location and enjoyed skiing. The restaurants in the property are amazing.

Stayed in January 2024

Cleaning was not on my expectation

Location and facilities

Stayed in January 2024

The Treehouse direction and room numbers were not mentioned any were in English

View of the room and calm and quiet

Stayed in January 2024

There was no elevators to carry our luggage’s to the tree house and it was high up in the hill..almost 200 steps plus with heavy luggage was a big hurdle. Either you should travel light or keep this in mind if you are choosing tree houses. Or there should be some facility to take the luggage like a funicular.

The whole resort was huge and not very far from the Almaty town. Almost 20min to 30 min in taxi. We stayed in the tree house, it was warm and cozy with the great view of mountains. It was fully covered in snow as we traveled in December. The skiing facilities were great too except that they had very few people who could speak in English. People were very nice and tried the best to communicate using google translator.

Stayed in December 2023

Nothing we do not like. There is no lift going to the treehouse, it is better to bring little bag, we brought little trolley bag, but it has no problem to carry it on the stairs going to treehouse.

We like the ambiance, very cozy and super relaxing, the view outside the treehouse is so breath taking we love it!

Stayed in January 2024

Tree house is hard to get if you are not tough enough

Location and surroundings

Stayed in November 2023

Oi Qaragai's website booking system was not operating for reservations during the Christmas and new year's season, we had to call by phone to book. This seems to be a common practice.

Oi Qaragai is a gorgeous resort. We've stayed in the cottages and recently in one of the tree houses. We go there to ski and the access to the entire ski resort is literally at your doorstep, or beneath you if you are in the tree houses. The tree houses are as good as a tree house can be, we squeezed in 4 people and were fine, as we mostly just slept there. The novelty was fun for us, but it did present a problem to schlep our ski gear up and down each day. A beginner ski lift is there and that leads to the entire mountain of skiing. We like skiing at Oi Qaragai as it has many options for various skill levels and there are excellent restaurants on either side of the resort. The resort is nestled in a pine forest. Our stays came with a great breakfast in the world's largest yurt. The breakfast can be a bit of a melee, but mostly a nice affair. Note: Central Asian post-Soviet countries struggle to provide basic information for foreign visitors. This is a result of the hangover from the soviet system's use of surveillance which led to folks just not talking or sharing with each other beyond necessary information. Mostly, to understand ski resorts in Central Asia you need to actually go to the resort, in person, and see how things work as the information and details are not readily shared or provided. In our experience Oi Qaragai does the best among the CA ski resorts with communicating information, they have English speakers, and their website has good information. We are are also particularly impressed by the level of professionalism of the staff, they seem to be able to solve any issue quickly and effectively.

Stayed in December 2023