14 Airpark Drive, Auckland Airport, 2022 Auckland, New Zealand
#76 of 182 hotels in Auckland
Guests' ChoiceBased on 3807 hotel reviews
8.1Cleanliness
8.6
Comfort
8.6
Location
8.9
Facilities
8.2
Staff
9.0
Value for money
7.9
Free WiFi
8.8
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End of dialog contentReviewed: 22 May 2024
Bridget
New ZealandMenu restricted and expensive
Warm clean comfortable
Stayed in May 2024
Reviewed: 21 May 2024
Croft
New ZealandN/A See above
Collection to and from airport an excellent service. Staff very friendly and happy to please. Food and beverage very well priced and good. Facilities a little dated but see refurbishment on the way!
Stayed in May 2024
Reviewed: 20 May 2024
Leigh
New ZealandPoor dinner restaurant experience, felt rushed like they wanted us out so they could set up breakfast. Waiter preening his hair in mirror then handling cutlery. Staff laughing and joking around, not a good look.
Nice and comfortable
Stayed in May 2024
Reviewed: 20 May 2024
Robert
New ZealandThey have a"Pub" but that closes at 9pm so better just call it a restaurant as we wanted a drink when we came back in the evening but they told us they where closing up.
Rooms where nice and clean
Stayed in April 2024
Reviewed: 17 May 2024
Beatrice
SpainThere is a free shuttle bus from the airport to the hotel which was perfect for us as we just stayed one night. Room was clean and the staff was friendly. Unfortunately we didn’t had the chance to try the breakfast as our flight was too early. Can recommend it.
Stayed in May 2024
Reviewed: 17 May 2024
Suzanne
New Zealandnothing
Room was comfy shuttle ran on time and driver very pleasant
Stayed in May 2024
Reviewed: 17 May 2024
Hilary
New ZealandCurtains don't block much light
Very comfortable beds. Like being able to leave the car on site, however it seems y expensive since we stayed. Friendly staff. Quiet
Stayed in May 2024
Reviewed: 16 May 2024
Karen
New ZealandCarpet very worn dated
Great breakfast were we stayed was quiet
Stayed in May 2024
Reviewed: 16 May 2024
Stuart
New ZealandThe Air Conditioner units out side the units windows. Very noisy made it hard to sleep.
Very clean & friendly & helpful staff
Stayed in May 2024
Reviewed: 14 May 2024
Trina
Abkhazia, GeorgiaThe reception was great we arrived at 1:30am in the morning. Met Harmon he was great made it feel welcome and comfortable he heated our cold chips! Great personal touch. Unfortunately the television waa not working but they came straight away to help but we did not need the television. Because we were leaving early they rang for 6am alarm call. AAA++++Rsting we will be back and will recommend the Heartland Hotel Services to everyone!!!
Stayed in May 2024
Reviewed: 13 May 2024
Tagaloa
SamoaA swivel cheari in the room for work if travelling on business......
The Shuttle Service gives Heartland the competitive advantage over others..We have always beens taying at heartland even the time of Ventura Inn and Then Bella Vista..Somehow lately, it is hard to find booking at heartland but its my preferred hotel whenever I come to NZ .
Stayed in May 2024
Reviewed: 12 May 2024
Annette
New ZealandShower not powerful but understand with conserving water ect , still OK though
Always stay here before going overseas, or even domestic down Seth as can leave car there, it's safe and secure and you park car yourself and take keys with you. Shuttle service to and from both air terminals, great staff always friendly and I had a lovely personalised note from staff on my arrival welcoming me back ☺ lovely touch
Stayed in May 2024
Reviewed: 12 May 2024
Wagner
New ZealandRooms are a little dated and basic but very clean and this is reflected in the price.
Special thanks to the driver/night manager who picked us up and checked us in at 1am. He was such a nice guy! He literally walked me through to the pick up point over the phone, so we didn't go the wrong way and was great to chat to. Exceptional customer service. It's so close to the airport with a free shuttle. Would stay again for Auckland Airport.
Stayed in May 2024
Reviewed: 11 May 2024
Linda
New ZealandCarpet bit scruffy in corridor on bottom floor. Drilling noise? in next room started before 9am. We were up but was impossible to stay in room and was a bit much when we didn't get in until very late at night..
Staff friendly & helpful. Shuttle service excellent even when came in on late night flight. Staff great & very helpful next day when car wouldn't start and helped us get it going.
Stayed in May 2024
Reviewed: 8 May 2024
Erica
AustraliaAlthough all the linen had been changed in the bathroom I think the staff missed cleaning the bathroom - I did communicate this to reception in the morning which was when I noticed - (I checked in very late at night as was very tired) - - before I checked out and they were most apologetic and gave me beverage voucher.
Airport Shuttle service excellent and the breakfast was very good value (included in room price), communicating with the staff was easy and the end of the hotel I stayed in was quiet. The carpets are worn in areas and the curtains a little tired but my room was comfortable and dark for sleeping. Beware coffees etc are separate.
Stayed in April 2024
Reviewed: 7 May 2024
Edna
New ZealandHotel could do maybe with an upgrade especially carpet in hallways
Friendly shuttle lady. Helpful staff at hotel serving food. Nice bath
Stayed in May 2024
Reviewed: 6 May 2024
Parker
New ZealandHelpful staff, good location. Free airport shuttle 24/7.
Stayed in April 2024
Reviewed: 6 May 2024
Parker
New ZealandConvenient to airport, free shuttle, and on-site parking. Staff were friendly and helpful
Stayed in April 2024
Reviewed: 5 May 2024
Fabiano
FijiLocation is spot on, shuttle service provided is top notch.
Stayed in May 2024
Reviewed: 5 May 2024
Sarah
AustraliaMy mum had trouble getting out of the bath tub..was extremely low... restaurant was on the pricey side
Nice friendly staff, clean and close to airport.
Stayed in May 2024
Reviewed: 4 May 2024
Graham
AustraliaUnder going refurb and needs it badly
Restaurant on site was great
Stayed in May 2024
Reviewed: 1 May 2024
Anonymous
New ZealandAlways a great choice to stop the night before an early flight and for parking. Had a twin bed room which was really spacious and clean. Cumfy beds.
Stayed in April 2024
Reviewed: 30 April 2024
Diane
New ZealandRoom was next to main road which was noisey. Also carpets very worn in places giving a very tired look to the place
Great location and easy transfers to airport
Stayed in April 2024
Reviewed: 28 April 2024
Carol
New ZealandNothing
Clean and tidy
Stayed in April 2024
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