The reception was great we arrived at 1:30am in the morning. Met Harmon he was great made it feel welcome and comfortable he heated our cold chips! Great personal touch. Unfortunately the television waa not working but they came straight away to help but we did not need the television. Because we were leaving early they rang for 6am alarm call. AAA++++Rsting we will be back and will recommend the Heartland Hotel Services to everyone!!!

Stayed in May 2024

A swivel cheari in the room for work if travelling on business......

The Shuttle Service gives Heartland the competitive advantage over others..We have always beens taying at heartland even the time of Ventura Inn and Then Bella Vista..Somehow lately, it is hard to find booking at heartland but its my preferred hotel whenever I come to NZ .

Stayed in May 2024

Shower not powerful but understand with conserving water ect , still OK though

Always stay here before going overseas, or even domestic down Seth as can leave car there, it's safe and secure and you park car yourself and take keys with you. Shuttle service to and from both air terminals, great staff always friendly and I had a lovely personalised note from staff on my arrival welcoming me back ☺ lovely touch

Stayed in May 2024

Rooms are a little dated and basic but very clean and this is reflected in the price.

Special thanks to the driver/night manager who picked us up and checked us in at 1am. He was such a nice guy! He literally walked me through to the pick up point over the phone, so we didn't go the wrong way and was great to chat to. Exceptional customer service. It's so close to the airport with a free shuttle. Would stay again for Auckland Airport.

Stayed in May 2024

Carpet bit scruffy in corridor on bottom floor. Drilling noise? in next room started before 9am. We were up but was impossible to stay in room and was a bit much when we didn't get in until very late at night..

Staff friendly & helpful. Shuttle service excellent even when came in on late night flight. Staff great & very helpful next day when car wouldn't start and helped us get it going.

Stayed in May 2024

Although all the linen had been changed in the bathroom I think the staff missed cleaning the bathroom - I did communicate this to reception in the morning which was when I noticed - (I checked in very late at night as was very tired) - - before I checked out and they were most apologetic and gave me beverage voucher.

Airport Shuttle service excellent and the breakfast was very good value (included in room price), communicating with the staff was easy and the end of the hotel I stayed in was quiet. The carpets are worn in areas and the curtains a little tired but my room was comfortable and dark for sleeping. Beware coffees etc are separate.

Stayed in April 2024

Hotel could do maybe with an upgrade especially carpet in hallways

Friendly shuttle lady. Helpful staff at hotel serving food. Nice bath

Stayed in May 2024

Helpful staff, good location. Free airport shuttle 24/7.

Stayed in April 2024

Convenient to airport, free shuttle, and on-site parking. Staff were friendly and helpful

Stayed in April 2024

Location is spot on, shuttle service provided is top notch.

Stayed in May 2024

My mum had trouble getting out of the bath tub..was extremely low... restaurant was on the pricey side

Nice friendly staff, clean and close to airport.

Stayed in May 2024

Under going refurb and needs it badly

Restaurant on site was great

Stayed in May 2024

Always a great choice to stop the night before an early flight and for parking. Had a twin bed room which was really spacious and clean. Cumfy beds.

Stayed in April 2024

Room was next to main road which was noisey. Also carpets very worn in places giving a very tired look to the place

Great location and easy transfers to airport

Stayed in April 2024

Nothing

Clean and tidy

Stayed in April 2024

no fuss, easy checkin, airport shuttle

Stayed in April 2024

Happy with everything.

Prompt and very polite service. Kids meals were a little large for us though. Closer to the International airport than I had thought which was a huge bonus.

Stayed in April 2024

Nothing t.o fault

Good Airport Motel in convenient location. Quiet room with good facilities. Restaurant was reasonably priced for both food and drinks.

Stayed in April 2024

Carpet in corridor was worn & split Could be a hazzard

Very friendly helpful staff in hotel & restaurant

Stayed in April 2024

Rooms dated but clean

Close to the airport, staff friendly.

Stayed in April 2024

The sheets looked dirty and looked vlikw sineone elae had slept in the bed. The bottom floor smelled of mildew as though there was a flood

Convenience

Stayed in April 2024

Bed was a little bit too hard Lots of traffic noise

Excellent and value for money Good choices

Stayed in April 2024

I have no negative remarks.

I was so impressed that they. Easily catered for my Coeliac needs. The shuttle to airport was well organised.

Stayed in April 2024

My husband didn't sleep well with our room being close to the motorway. The traffic prevented a comfortable stay.

The service provided, staff were friendly and helpful.

Stayed in April 2024