14 Airpark Drive, Auckland Airport, 2022 Auckland, New Zealand
#78 of 178 hotels in Auckland
Guests' ChoiceBased on 3794 hotel reviews
8.1Cleanliness
8.6
Comfort
8.6
Location
8.9
Facilities
8.2
Staff
9.0
Value for money
7.9
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 14 May 2024
Trina
Abkhazia, GeorgiaThe reception was great we arrived at 1:30am in the morning. Met Harmon he was great made it feel welcome and comfortable he heated our cold chips! Great personal touch. Unfortunately the television waa not working but they came straight away to help but we did not need the television. Because we were leaving early they rang for 6am alarm call. AAA++++Rsting we will be back and will recommend the Heartland Hotel Services to everyone!!!
Stayed in May 2024
Reviewed: 13 May 2024
Tagaloa
SamoaA swivel cheari in the room for work if travelling on business......
The Shuttle Service gives Heartland the competitive advantage over others..We have always beens taying at heartland even the time of Ventura Inn and Then Bella Vista..Somehow lately, it is hard to find booking at heartland but its my preferred hotel whenever I come to NZ .
Stayed in May 2024
Reviewed: 12 May 2024
Annette
New ZealandShower not powerful but understand with conserving water ect , still OK though
Always stay here before going overseas, or even domestic down Seth as can leave car there, it's safe and secure and you park car yourself and take keys with you. Shuttle service to and from both air terminals, great staff always friendly and I had a lovely personalised note from staff on my arrival welcoming me back ☺ lovely touch
Stayed in May 2024
Reviewed: 12 May 2024
Wagner
New ZealandRooms are a little dated and basic but very clean and this is reflected in the price.
Special thanks to the driver/night manager who picked us up and checked us in at 1am. He was such a nice guy! He literally walked me through to the pick up point over the phone, so we didn't go the wrong way and was great to chat to. Exceptional customer service. It's so close to the airport with a free shuttle. Would stay again for Auckland Airport.
Stayed in May 2024
Reviewed: 11 May 2024
Linda
New ZealandCarpet bit scruffy in corridor on bottom floor. Drilling noise? in next room started before 9am. We were up but was impossible to stay in room and was a bit much when we didn't get in until very late at night..
Staff friendly & helpful. Shuttle service excellent even when came in on late night flight. Staff great & very helpful next day when car wouldn't start and helped us get it going.
Stayed in May 2024
Reviewed: 8 May 2024
Erica
AustraliaAlthough all the linen had been changed in the bathroom I think the staff missed cleaning the bathroom - I did communicate this to reception in the morning which was when I noticed - (I checked in very late at night as was very tired) - - before I checked out and they were most apologetic and gave me beverage voucher.
Airport Shuttle service excellent and the breakfast was very good value (included in room price), communicating with the staff was easy and the end of the hotel I stayed in was quiet. The carpets are worn in areas and the curtains a little tired but my room was comfortable and dark for sleeping. Beware coffees etc are separate.
Stayed in April 2024
Reviewed: 7 May 2024
Edna
New ZealandHotel could do maybe with an upgrade especially carpet in hallways
Friendly shuttle lady. Helpful staff at hotel serving food. Nice bath
Stayed in May 2024
Reviewed: 6 May 2024
Parker
New ZealandHelpful staff, good location. Free airport shuttle 24/7.
Stayed in April 2024
Reviewed: 6 May 2024
Parker
New ZealandConvenient to airport, free shuttle, and on-site parking. Staff were friendly and helpful
Stayed in April 2024
Reviewed: 5 May 2024
Fabiano
FijiLocation is spot on, shuttle service provided is top notch.
Stayed in May 2024
Reviewed: 5 May 2024
Sarah
AustraliaMy mum had trouble getting out of the bath tub..was extremely low... restaurant was on the pricey side
Nice friendly staff, clean and close to airport.
Stayed in May 2024
Reviewed: 4 May 2024
Graham
AustraliaUnder going refurb and needs it badly
Restaurant on site was great
Stayed in May 2024
Reviewed: 1 May 2024
Anonymous
New ZealandAlways a great choice to stop the night before an early flight and for parking. Had a twin bed room which was really spacious and clean. Cumfy beds.
Stayed in April 2024
Reviewed: 30 April 2024
Diane
New ZealandRoom was next to main road which was noisey. Also carpets very worn in places giving a very tired look to the place
Great location and easy transfers to airport
Stayed in April 2024
Reviewed: 28 April 2024
Carol
New ZealandNothing
Clean and tidy
Stayed in April 2024
Reviewed: 27 April 2024
Tamara
New Zealandno fuss, easy checkin, airport shuttle
Stayed in April 2024
Reviewed: 27 April 2024
Maree
New ZealandHappy with everything.
Prompt and very polite service. Kids meals were a little large for us though. Closer to the International airport than I had thought which was a huge bonus.
Stayed in April 2024
Reviewed: 27 April 2024
Darryl
AustraliaNothing t.o fault
Good Airport Motel in convenient location. Quiet room with good facilities. Restaurant was reasonably priced for both food and drinks.
Stayed in April 2024
Reviewed: 26 April 2024
Heather
AustraliaCarpet in corridor was worn & split Could be a hazzard
Very friendly helpful staff in hotel & restaurant
Stayed in April 2024
Reviewed: 26 April 2024
Marianne
United StatesRooms dated but clean
Close to the airport, staff friendly.
Stayed in April 2024
Reviewed: 26 April 2024
Letricia
New ZealandThe sheets looked dirty and looked vlikw sineone elae had slept in the bed. The bottom floor smelled of mildew as though there was a flood
Convenience
Stayed in April 2024
Reviewed: 25 April 2024
Michael
New ZealandBed was a little bit too hard Lots of traffic noise
Excellent and value for money Good choices
Stayed in April 2024
Reviewed: 24 April 2024
Ralph
AustraliaI have no negative remarks.
I was so impressed that they. Easily catered for my Coeliac needs. The shuttle to airport was well organised.
Stayed in April 2024
Reviewed: 24 April 2024
Malinky
New ZealandMy husband didn't sleep well with our room being close to the motorway. The traffic prevented a comfortable stay.
The service provided, staff were friendly and helpful.
Stayed in April 2024
Harbin, China
Mariehamn, Finland
New Delhi, India
Parma, Italy
Harrachov, Czech Republic
Tatranska Strba, Slovakia
Xi'an, China
Santiago, Chile
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content