“My son loved this place, pool and hot tub. Clean the location was right where we needed to be. Will return.
Also liked it was only $100 deposit not the average $250.”
“Our stay at Empress Inn and Suites turned into a nightmare when we found bed bugs in our room on the first night. We told the front desk and got moved to another room. Unfortunately, the new room they gave us wasn't clean either. It was too late to switch hotels, and when we tried to talk to the manager about the bed bugs, he was incredibly rude, refused to give us a refund, and hung up on us! This experience highlights the hotel's lack of sanitation standards and throughout the ordeal, we received consistently poor treatment from the staff, highlighting a disregard for customer satisfaction and basic hygiene standards. It seriously makes us question if they should even be allowed on booking websites.”
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