“Clean hotel room with comfortable beds. Front desk staff were super friendly and polite in welcoming us at check in. When we realised we were short on towels and bottles of water, they responded immediately on booking.com and were very kind to promptly deliver us further towels and water when we realised we were missing 1/3 amenities.
They went above and beyond in giving us a written list of recommendations that we sadly didn’t have time to fully take advantage of.”
“The staff were absolutely exceptional, they helped us with many tough situations. Particularly front desk, tours and restaurant staff. Thank you so much!! The priority and rooms are beautiful and comfortable.”
“the staff were really nice and very helpful. The boat has been beautiful at one point. The food was nice for adults, sadly not applicable to children. The host was very entertaining.”
“The property was incredible. Very beautiful and amazing facilities. Both pools were great size. Great pool bar. The staff were amazing and really went out of their way to look after us and make us feel special. I had my birthday there and Christoph and his staff made this occasion so special.
The rooms were great size, very modern, comfy beds. bathrooms very modern, lovely showers. balcony’s lovely to sit on and look out at the harbour.
The water taxis left every 20 minutes though this was great as the waiting areas on both sides were lovely.
The Buffett breakfast had a wide range of delicious foods.
If we go back to ha Long Bay, I would only stay here.”
“Enjoyed a delightful cruise experience that perfectly balanced relaxation and adventure. The streamlined itinerary allowed for plenty of downtime, ideal for destressing and unwinding. One of the highlights was the exceptional service provided by the Filipino staff, whose warmth and hospitality enhanced every aspect of the journey. While the activities were not overly packed, there was still a diverse range of options available to cater to different interests. Overall, I highly recommend this cruise for anyone seeking a peaceful getaway with top-notch service.”
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